Have a claim number?
Tell us about the damage and any instructions you’ve received from ICBC. We’ll help you discuss repair arrangements and what comes next.
ICBC Body Shop
ICBC Body Shop
YOUR NEXT STEP STARTS HEREIllustrative Ford service photography
ICBC CLAIMS & COLLISION REPAIR HELP
An accident
is stressful.
Your next step
doesn’t have to be.
From a parking-lot scrape to collision damage, start with Key West Ford. We’ll help you explore repair options and coordinate the next steps for your vehicle.
Call 604-528-4463 and ask about collision repair.
ICBC repair enquiries
Help with repair arrangements
Start with your local dealership
A FAMILIAR PLACE TO START
Let’s take the next
step together.
You already have enough to think about after vehicle damage. Connect with Key West Ford for a straightforward conversation about your vehicle, your claim and arranging collision repairs.
Dents, scrapes & collision damage
Whether it’s a damaged bumper, a scraped panel or a larger collision concern, contact us to explore the repair options for your vehicle.
Not going through insurance?
You can still start with us. Ask about arranging an assessment and discussing repair options before deciding how to proceed.
Illustrative Ford service photography
FROM DAMAGE TO A PLAN
One conversation.
A clearer way forward.
You don’t need to have every answer before you call. Our team can help you work through the next steps for arranging collision repairs.
01
Connect with Key West Ford
Call 604-528-4463 and ask about collision repair. Tell us what happened and what help you need.
02
Share your vehicle and claim details
Have your year, make, model and claim number ready, if applicable. Let us know if the vehicle can be driven.
03
Arrange the next step
Discuss an assessment, repair coordination and timing. Confirm the appointment and drop-off arrangements with our team before bringing in your vehicle.
Already have an ICBC claim?
Have your claim number and vehicle details handy when you call. Follow any assessment or repair instructions provided by ICBC.
BEFORE YOU CALL
A few details.
A smoother start.
Give our team a clearer picture so we can help you plan your next step.
- Your vehicleYear, make, model and a brief description of the damage.
- Your ICBC claim, if applicableClaim number and any instructions you’ve already received.
- Your contact details & availabilityThe best way to reach you and when you can make your vehicle available.
KEY WEST FORD · NEW WESTMINSTER
A clear next step.
A helpful conversation.
Contact our service team about vehicle damage, your ICBC claim and the next steps for arranging collision repairs.
Get Collision Repair Help ↗TALK ABOUT COLLISION REPAIR
Key West Ford Service
604-528-4463 ↗301 Stewardson Way
New Westminster, BC V3M 2A5
Please call before bringing in your vehicle so we can confirm assessment and drop-off arrangements.
GOOD TO KNOW
Know what comes next.
Answers to common questions about arranging collision repairs.
Speak with a Service Advisor ↗Can Key West Ford help me arrange collision repairs?
Yes. Contact our team to discuss the damage, your vehicle and any claim details. We can help coordinate the next steps for repair arrangements.
Do I need to report my claim to ICBC first?
If you plan to make an ICBC claim, report it directly to ICBC and follow the instructions they provide. Have your claim number ready when discussing repair arrangements. You can also call us if you have questions about getting started.
Can I ask about repairs without an insurance claim?
Yes. Contact us about the damage and ask about arranging an assessment and discussing repair options. Pricing and availability will depend on your vehicle and the work required.
How long will the repairs take?
Timing depends on the damage, assessment, required approvals, parts and repair availability. Our team can help you discuss the expected next steps for your vehicle.
Can I bring my vehicle straight to the dealership?
Please call first so we can confirm the appropriate assessment and drop-off arrangements. If the vehicle may be unsafe to drive, do not drive it; discuss the next steps with ICBC or your roadside assistance provider.
Is a replacement vehicle available?
Ask about transportation arrangements when you contact us. Availability, eligibility and any insurance coverage need to be confirmed for your situation.
Let’s get your
next step sorted.
Questions about body damage or an ICBC repair? Call us and ask about collision repair arrangements.