We are very happy with the service and support we have received from Robert. We had a lot of questions and needed some extra support with our new Mustang, and Robert was patient, knowledgeable, and efficient, doing whatever it took to make up happy. The whole team at Key West, including Nicholas Terezakis who handled our warranty purchases, have been great to deal with.
We were in good hands. Thanks everyone!
Great customer service. Every single person who was involved in our new car purchase did a top notch job. Super professional and friendly team.Highly recommended this dealership. Allen was helping us to get the best deal possible on our purchase. Thank you again for all the help
I had a very good experience dealing with everyone involved at Key West Ford and would recommend them. They were very professional and made the whole process enjoyable!
My second deal with them.Excellent customer service.Very professional.They took care of everything.Even for finance not a single issue.Thamk you again guys.Enjoying my new ride😉
Above & Beyond
This fellow is one of a kind. In all my life I’ve never had a good experience at a car dealership until I went to Key West Ford. What an amazing group of people. My focus titanium(2017) is the second purchase that I’ve made off Michael both experiences were something to write home about.
Whether you’re in the market for a Ford or any other kind of vehicle please do yourself a favour and check out the great people at Key West Ford.
Helped me find the car I want
This is my first car purchase. When I came to here, I didn't have a clear idea on what car I shall buy. Allan showed me around on several probable ways to buy my first car. The next day, he also found another car that suit my current need.
As I am new to Canada, there are a lot of differences on law, rules and regulations from the country I was in. Allan provided useful information on all of them and helped me get to a purchase solution that can fit into my short term and long term plan.
Now I have used the car for some time and everything seems good :)
2017 F150 supercrew
Great pricing, very helpful. I'm from out of town and was on a tight schedule. Jag and the rest of the folks at key west were sensitive to my time constraints and had my truck ready for delivery with no hiccups.
We had a small car budget in mind and after talking it over and trying various model we settled for something newer than expected without breaking the bank.
Very happy with my purchase and recommend to anyone looking for a used or new car to start at key West Ford.
Great experience buying my 1st Ford
I knew I wanted an Escape and had been shopping online for a few months. I found the vehicle I wanted and made an appointment for a test drive. It happened to be a Key West Ford. I made the appointment online and Jag reached out to me very quickly to set it up.
Jag was very friendly and talkative but certainly not pushy or how you've been trained to think of a used car salesperson. He answered my questions and was generally a nice guy to chat with.
I mentioned very early on what I was looking for but that I wasn't going to making a purchase that day. Even though he knew I wasn't buying he still wanted to make sure I knew everything I could about the vehicle I'd driven as well as anything else I might be looking into a vehicle for. I took his card when I left and made darn sure to get in touch with him once I'd made my decision.
I got a great deal from Jag and Key West Ford and would recommend you going to talk to him if you're on the fence about a new Ford.
(Posted on May 24, 2018 at 06:29AM by Michelle Bogle)
After the harsh winter we had, it’s no wonder that our city streets are riddled with potholes. It makes getting from point A to B a much rougher ride, not to mention the increased wear on your Ford’s alignment. Come springtime, most vehicles can benefit from an alignment and it’s a quick and easy service to complete.
If you’re unsure of whether or not your Ford is out of alignment, these three warning signs might help you diagnose a problem:
Irregular tire wear: One of the biggest indicators of poor alignment is uneven tire wear. Look for cupping, scalloping or feathering on the inner and outer edges of the rubber.
Off-centred steering: An easy way to test this is to drive on a level surface and see whether the steering wheel returns to centre after each turn. You also want the steering wheel to sit as level as possible and not crooked.
Vehicle pull: This is most noticeable while driving on a flat surface. If your steering wheel is centred, but you find the vehicle drifting to the left or right, your Ford needs an alignment adjustment.
Improper alignment not only alters your vehicle’s driveability, but it can wear out your tires much faster and it hinders your safety on the roads. To get your vehicle in shape before the summer, contact our Service Department at Key West Ford in New Westminster, B.C. for an alignment inspection.
(Posted on May 24, 2018 at 06:22AM by Michelle Bogle)
Victoria Day has come and gone, which can only mean one thing – the unofficial start of summer has begun across the Lower Mainland! Families are finalizing their camping trips and friends are booking time off to enjoy some fun together by the lake. But, with all this planning, there’s an important step to remember – ensuring your Ford is road trip ready for the upcoming summer.
Before you set out on your adventures, you’ll want to book an appointment at our Service Department for a full vehicle inspection. Our team of factory-trained Technicians will give your Ford the royal treatment by ensuring that all systems and components are functioning as they should. This includes your engine, brakes, batteries, HVAC system, tires, filters, fluids, and more. The goal is to make sure that your Ford car or truck is running at optimum performance, so you remain safe on the roads while driving as efficiently as possible.
Remember – you don’t want to leave your Ford’s maintenance to just anyone. Trust our experts! We have the knowledge, know-how and right parts to fix it right the first time. To learn more about Ford preventative maintenance or to book your vehicle inspection, contact our Service Department today.
(Posted on Apr 30, 2018 at 04:31PM by Michelle Bogle)
Across the Lower Mainland, drivers are celebrating the rebirth of spring – the snow has melted and the promise of warmer days on the open road are here. But nothing is more of a buzz-kill than a dead battery. Instead of a trip to the coast, you’ll be paying a visit to our Service Department.
And this is a common problem that occurs for some drivers in the spring since the harsh conditions of winter take a toll on vehicle power cells. In the colder months, your battery works harder to generate critical systems and components. Come springtime, faulty batteries will often give-up-the-ghost after being in a weakened state for so long.
Here are some warning signs to pay attention to:
• Hard starting, slow cranking
• History of charging or electrical system concerns
Don’t get left stranded this spring; have your battery inspected before it can fail. At Key West Ford, our factory-trained Technicians will perform a visual inspection of your battery and its connections to look for signs of wear. If you do require a replacement, we can recommend the right part for your vehicle.
(Posted on Apr 30, 2018 at 03:45PM by Michelle Bogle)
As you pull up to the gas station, you feel that sinking feeling in your stomach. You’ve been driving on fumes all afternoon and you know you have no choice but to fill up your tank – yet again. Fuel costs keep rising, along with everything else in your budget. But you rely on your vehicle to get to work, to take your kids to their activities and to run errands. Giving it up isn’t an option. There must be another way?!
There is – and that’s regular vehicle maintenance.
Properly maintaining your Ford will not only help you boost your car’s fuel economy, but it can even reduce long-term servicing costs by helping to mitigate expensive repairs. In fact, the U.S. Department of Energy recently compiled vehicle data to see just how much drivers can improve their fuel efficiency – and the numbers are staggering.
According to their research, regular maintenance can reduce your overall fuel consumption by:
Up to 40% by fixing a serious maintenance problem, such as a faulty oxygen sensor.
Up to 4% by repairing an out-of-tune vehicle or one that has failed an emissions test.
Up to 3% by keeping your tires properly inflated.
Up to 1-2% by using your manufacturer’s recommended oil.
Best of all, these maintenance items are easy to keep up with but boast big rewards in the long run by saving you money at the pumps and ensuring better vehicle performance. The environment will also thank you for minimizing any harmful emissions.
To learn about fuel saving maintenance and how it can boost your Ford’s efficiency, contact our Service Department in New Westminster, B.C. to speak with an advisor.
(Posted on Apr 29, 2018 at 05:19PM by Michelle Bogle)
All winter long, your Ford’s air conditioning has sat idle in favour for the warmth and comfort of your heating system. But, with the arrival of spring, the temperatures are starting to climb and you might find yourself reaching for that cool blue dial very soon. You better hope that your air conditioning is ready to kick into gear for you – otherwise, it’s going to be a very sweaty summer for you and your crew.
Rather than wait for the 30-degree heat, consider testing your Ford’s cooling system now so you aren’t left in a puddle. Here’s what you can do in your own driveway:
•Simply press the A/C button and see what happens. In the ideal situation, you will feel cold air flowing from the vents.
•Adjust the dial to different settings to see if the air flow increases or decreases accordingly.
If you feel warm air coming from the vents, hear loud noises, smell odd odours or are unable to control the intensity of the flow, it could mean that your air conditioning system is in need of a repair. The best way to diagnose the issue is by bringing it to our Service Department for an inspection.
Our Technicians will look for leaks or compressor and condenser malfunctions to find the root cause of the problem. From there, we’ll replace or repair any failing components, so you can get back to enjoying life on the road in comfort.
To book your spring A/C inspection, contact us at Key West Ford in New Westminster, B.C.
(Posted on Apr 18, 2018 at 05:49PM by Michelle Bogle)
The brake pads on your Ford are vital to your vehicle’s braking system because they are the component responsible for your ability to stop.
Often made of metal and carbon fibre, the brake pads are housed in the callipers. When the brake pedal is engaged, the callipers put pressure on the pads, which then press up against the brake rotors. As time goes on, the wear and tear of the friction from the rotors requires that the pads be replaced.
The distance between replacements will depend on the type of vehicle you drive and its usual operating conditions – your Ford Owner’s Guide will stipulate a service interval. However, there are certain warning signs that can alert you to an issue. They include:
1.Loud grinding or screeching when stopping
2.The brake pedal depresses lower than usual
3.Vibration when stopping
4.Excessive brake dust on the wheels of the vehicle
If you do notice these warning signs, it’s important that you bring your Ford into our Service Department for a full brake inspection and repair. If left untreated, your safety and those around you will be compromised, which is never advisable.
Should your braking system require new pads, our Service Advisors and Technicians can recommend a quality set built especially for your Ford for the best performance, fit and durability.
To learn more, contact our team at Key West Ford in New Westminster, B.C. today.
(Posted on Apr 18, 2018 at 05:41PM by Michelle Bogle)
When it comes to spotting a maintenance issue with your Ford, you may think that you only rely on your hearing and sight to detect a problem. But, did you know that your keen sense of smell can be helpful too? Just like around the house, an abnormal aroma can signify that something is not okay – and your car is the same.
Here are some scents to be familiar with and what they might mean for your vehicle:
Burning oil: Usually thick and heavy in nature, and often accompanied with smoke.
Antifreeze or coolant leak: A sweet odour usually paired with steam from under the hood.
Electrical short: A pungent odour, similar to the smell of burnt toast.
Emission failure: A continuous sulfur or rotten egg smell.
Overheated brakes or clutch: Usually resembles the smell of burning rubber.
Overheating: A hot, metallic aroma that is usually accompanied by a sweet odour of antifreeze or coolant.
If you find yourself in a situation where you detect one or more of these smells, bring your Ford into our Service Department to have the problem diagnosed. These scents can be the signal of a larger issue and may compromise your safety on the road if not addressed.
Remember: When talking to your Technician, it’s helpful to share what type of smell you recognized and any other relevant information to make the diagnostic process go quicker and easier.
To learn more, contact our team at Key West Ford in New Westminster, B.C. to speak with an advisor.
(Posted on Apr 16, 2018 at 05:59PM by Michelle Bogle)
There is something magical about springtime in the Lower Mainland – maybe it’s the warmer temperatures or the flora and fauna waking up from their winter slumber? After being cooped up inside, it feels good to get outside, enjoy the fresh air and be active again. You might even have the itch to give your vehicle some TLC.
If so, grab your bucket and chamois and follow these spring cleaning tip for your Ford:
1. Use dedicated car care products for your vehicle, so you don’t damage the surfaces on your Ford. Common household products can be too harsh and can harm paint finishes.
2. Using a car-washing mitt, give the exterior of your vehicle a good scrub, followed by a chamois for drying, and an overall wax.
4. Use an auto glass cleaner to polish the interior and exterior windows and mirrors throughout your vehicle. Stay away from ammonia-based products, as they can dry out the materials used in the cabin.
5. Give your carpets a deep cleaning with a vacuum. If stains or grime have settled into the fibres, use a soft-bristled brush and auto carpet cleaner to make them look new again.
6. Treat leather upholstery using the right cleaner and conditioners or a mild fabric cleaner to spot-treat cloth upholstery.
7. Wipe down all surfaces throughout the vehicle, such as the dash, door handles, steering wheel and shifter, using the appropriate car care cleaners.
In one afternoon, you can restore your ride with some elbow grease, the right tools and a bit of know-how. To learn more about springtime maintenance for your Ford, contact our dealership in New Westminster, B.C. to speak with a Service Advisor.
(Posted on Mar 26, 2018 at 06:04PM by Michelle Bogle)
Before you set out on your spring road trip, take a minute to give your Ford some extra attention. You want to be sure that your car or truck is road-ready and free from any potential mishaps or breakdowns – and all it takes is 10 minutes of your time!
Here is a quick checklist to help ensure your vehicle’s safety and reliability for your adventures ahead:
•Check all fluids, including your engine oil, power steering, brake, transmission and antifreeze or coolant.
•Top up your windshield washer fluid and store an extra bottle in your trunk.
•Inspect all the hoses and belts.
•Check your tire inflation and inspect the tread for uneven wear or damage.
•If your tire pressure needs adjusting, follow the psi guidelines in your Ford’s Owner’s Guide.
•Check all exterior and interior lights.
•Inspect blades for wear/tear and make sure that the wipers are working properly.
Think your Ford needs some extra TLC prior to your road trip? Then schedule an appointment with our Service Department at Key West Ford in New Westminster, B.C. Our factory-trained Technicians will give your vehicle the treatment it deserves by changing its oil, rotating its tires, fixing a faulty hose or belt, and other important maintenance items.
To learn more, contact us today to speak with a Service Advisor.
(Posted on Mar 26, 2018 at 05:57PM by Michelle Bogle)
Spring is here in the Lower Mainland – and so is the rain. Precipitation levels are high, as is your annoyance with poor visibility from your vehicle’s windshield wipers. After the long, cold winter we had, your blades are likely due for a replacement, especially if they are cracked, banding, causing an oily build-up or are bent or damaged.
The general rule of thumb is to replace your wipers every six months – and spring is certainly the time of year to swap on a new pair. After all, with so much rain in the forecast, you need your blades to be able to clear your windshield effectively so that you have proper visibility and aren’t at risk for a collision.
Think your vehicle might be due for a replacement? Then visit our Service Department at Key West Ford to speak with an advisor. With a range of Motorcraft blades to choose from, we can recommend the right type of windshield wipers for your vehicle to ensure the best fit and performance. We’ll even install them for you as well. Stop in and visit us today!