We appreciated the telephone information provided by Jeff Upton when we were inquiring about a used truck. We needed to determine whether it had the heavy duty towing capabilities that we needed. Jeff went out of his way to do some digging to determine the vehicle's tow capacity and he provided helpful information that we could use to assess other vehicles as we continued our search. That vehicle didn't work out but we subsequently came in to look at another and was served by Peter Olson. He did a great job on intro and test drive, and again, did some backchecking with Nissan to determine if this vehicle had a factory installed tow package. We felt that the negotiation and pricing was fair and we didn't get the high pressure sales tactics that I hate so much. When we came back to pick up the vehicle the next day, Peter had gone out of his way to have the tow hitch, which was really rusty, painted! A real value-add and a pleasant surprise. Nick was great to deal with for the contract signing, very pleasant.
Promised great service and delivered.
Shopping a used sporty SUV for my wife met with Robert Klaus who did a great job on intro and test drive. Came back next day and completed the deal with Micheal and Michelle in finance. Peter Olson worked with Robert behind the scenes coordinating the whole adventure. Painless process, friendly low pressure easy to deal with folks. the whole team came out to see my wife off in her new car including all the management team and the owner himself, all stood there in the pouring rain to watch her drive away! Highly recommend Robert and Peter if youre out car shopping. old fashioned personal service gets it done.
My experience at Key West Ford
I will share here my experience with Key West Ford. I have spent more than 7 hours with Mr. Peter olson (salesman), he was incredibly patient with me, showed me more than 12 possibilities of vehicles (in my budget). After we pick some cars he took me to do 5 test drives with the vehicles what really helped me so much on my choice.
Today I just pick up my car at Key West Ford just all clean (little issues on the vehicle were fixed just as promissed to me) and with fuel only for me to drive. I would like to thank Mr Peter Olsen and Key West Ford Team.
Thank you so much.
Great service and price
Jeff spent a long time with us and was very friendly and patient without being pushy. We purchased a used car, and on delivery he noticed a warning light in the dash. The dealership took care of it promptly. After driving for a few weeks we’re very happy with our car. Highly recommended!
Friendly, honest and fast.
Sasha was great to deal with. He was informative, friendly and fun to deal with. He wasnt pushy at all. They were fair about pricing and the whole process was easy and quick. Nicholas who did my fianancing was a pleasure to deal with and I would have to say overall this was the best experience buying a new vehicle I have had.
Outstanding Customer Service & Popcorn
From the second I pulled into the parking lot the experience started... I was greeted as soon as I exit my vehicle and was shown vehicles that I was interested in... Customer Service is key for me and when I didn't received it to my standards at another dealership which was closer to home, I decided to try Key West Ford... I am happy to say that I made a smart decision and needless to say I left with a new vehicle that I'm very happy with... If you are looking for a new vehicle I highly recommend Key West Ford...
Organized and Quick
Second time buying a new truck with the guys at Key West Ford. I'm a busy person and they worked hard while I was unavailable to finalize my truck purchase. Peter Olson worked especially hard for me and I received what I asked for. Thank you!
The salesman was nice
I was so pleased with my experience here. I had my kids with me and it could have been worse. Arash was lovely to deal with. I didn’t feel like the manager really got us.
Great Better then before. Keep the good work up.
It was a great pleasure to have a sales person care about me as a client. The other workers at Keywest Ford were very present to deal with too. In the past the after care service was not good. Keywest has change for the the better. Sales people like Peter Olson are need in the car sales industry. Peter went above and beyond to make my experience to be a great one. I would recommend if you are look for a vehicle to go see Peter at Keywest ford. The team members At Keywest ford were very different to deal with compared to my last few experiences. The new team were great. Keep the good work up.
Car Service and Maintenance Tips For Vancouver B.C. Drivers
(Posted on Jan 19, 2019 at 01:00AM by Michelle Bogle)
When was the last time you had your Ford’s brake fluid flushed? If it has been more than a couple of years or you simply can’t recall your most recent service, you’ll want to read on to learn more about the importance of this key maintenance item.
Comprised of various parts and componentry, your braking system relies on fluid to activate the calipers and pads when you engage your brake pedal. The fluid travels to cylinders at each wheel and fills them up, causing the pistons to apply pressure to the brakes. These forces then travel to the tires by using friction, causing your vehicle to slow or stop.
Brake fluid is an ideal substance because it’s efficient and not significantly compressible. It also serves as a lubricant for all removable parts and prevents corrosion, which allows your braking systems to function for longer periods. Over time, valves can deteriorate and moisture can sneak into the brake system too, causing rust and sediment to form. As a result, your once clean brake fluid becomes muddy-looking and dirty – and your stopping power becomes significantly decreased as well.
To prevent brake failure, most automotive experts will advise you to flush your brake fluid every two years. However, we recommend that you follow the schedule in your Ford’s Owner’s Guide or speak with our Service Advisors about your driving habits and model of vehicle.
To learn more, contact us at Key West Ford in New Westminster, B.C.
(Posted on Jan 7, 2019 at 09:55AM by Michelle Bogle)
Remember that curb you bumped into or that deep pothole that shook you wide awake at the wheel? While they may seem like minor occurrences, instances like this can wreak havoc on your Ford’s suspension system.
There are some signs that you can look out for to ensure that each thump or jolt doesn’t impact your vehicle’s smooth ride. If you notice any of these issues, call our Service Department for an inspection to ensure the best performance from your car or truck:
1. Drifting or pulling through turns
A common issue with a failing suspension system is that the vehicle will drift or pull while turning. When this happens, the shocks are no longer keeping your Ford’s body stable against the centrifugal force of a turn, which can lead to a dangerous rollover.
When every bump feels rough and bouncy, this could be a sign that your shocks and struts have worn out or are in need of repair.
If your shocks are worn, it’s common to feel the vehicle lurch forward into a downward nose-dive when coming to a stop, which can significantly increase your stopping distances.
4. Uneven tire treads
If you notice the tread is wearing unevenly or there are bald spots, your suspension is not applying even pressure around the four corners of your vehicle. This can lead to premature tire wear, poor traction and lower fuel economy.
5. Oily shocks
If your shocks or struts are oily or greasy, it could signify a leak. The best course of action is to bring your vehicle in for an inspection, as you may need to have your shocks replaced.
To learn more about suspension maintenance and repairs, contact Key West Ford in New Westminster, B.C. today.
(Posted on Dec 28, 2018 at 11:56AM by Michelle Bogle)
Your Ford is comprised of various components that work in unison all year long to ensure the optimal and safe performance of your vehicle. Over time, these parts may wear and require replacement, especially during certain times of the year.
If you’ve ever wondered what repairs are most common in the winter months, we’ve compiled a list of the top four maintenance items to keep an eye out for:
Heating System Repairs
Colder temperatures from late fall to early spring cause drivers to rely on their Ford’s heating system more than ever. With daily use, components can wear or need repair to ensure the most optimal and efficient performance. Low antifreeze or water in the radiator, a bad thermostat, a broken blower fan or contaminated coolant can all cause a heating system to fail.
Windshield Wiper Motor Replacements
Many drivers are guilty of using their wiper blades to clean snow and ice off their windshields. However, while this may seem convenient, it does strain the wiper’s motor and can cause it to stop working altogether. Without a functioning wiper motor, there is no way to clean the windshield while driving.
Windshield Washer Repairs
Windshield washer nozzles can get clogged and pumps can malfunction. The colder temperatures can also cause fluids to thicken, thus reducing their ability to flow. All issues are hazardous and require a full inspection to identify which parts and components require replacement.
Headlight Bulb Repairs
Exposure to the elements, including sun, snow, ice and salt, can damage headlights. Dirt and debris can accumulate on the surface too, which can make lenses yellow with age and lessen the quality of light coming out. With longer hours of darkness and harsher road conditions, it’s imperative to keep your Ford’s lighting system in top condition over the winter months.
Think your car or truck might need a tune-up to better handle Vancouver’s roads? If so, contact our Service Department at Key West Ford to book your maintenance appointment today.
(Posted on Dec 27, 2018 at 01:27PM by Michelle Bogle)
Winter’s official arrival has descended upon the Lower Mainland and with it comes longer hours of darkness, icy roads and plummeting temperatures. Your Ford has been engineered to manage these elements, but even with proper care and maintenance, certain components will need extra attention during these colder months, like your battery.
Drivers often think that winter is to blame for poor battery performance and while that can contribute to it, lack of care is usually the culprit. Summer’s high temperatures can weaken your car or truck’s battery, causing it to fail in colder weather. Regular inspections and volt tests can detect a deteriorating power source, allowing you the opportunity to replace the battery before being stranded or left in a cold parking lot with a car that won’t start.
Aside from inspections, there are warning signs that you can watch out for too, like dim interior and exterior lights, an illuminated check engine or battery light on your dash, or vehicle accessories that won’t operate. If you notice any of these issues, be sure to book your Ford in for service, where our team of factory-trained Technicians can inspect your battery to ensure its optimal performance or recommend a replacement, should you need a new one.
To learn more about battery care for your Ford, call our Service Department in New Westminster, B.C. to speak to an advisor.
(Posted on Dec 17, 2018 at 08:25AM by Michelle Bogle)
Properly maintaining your Ford is not only good for the environment, but for your pocketbook too. By regularly servicing your vehicle, you’ll ward off expensive repairs, save on gasoline and command a better resale price when it’s time to trade in for something new. Then there are environmental benefits, like fewer emissions which pollute our air and water.
If you want to keep your vehicle running great and treading softer on the earth, here are some quick tips to achieve better performance and fuel economy for your car, truck or SUV:
1.Always keep your Ford’s engine running at its peak. Replace filters and fluids as outlined in your Owner’s Guide and inspect for misfiring spark plugs, which can reduce fuel efficiency by as much as 30 percent.
2.Don’t ignore the “Check Engine” light as it could lead to engine failure or a faulty exhaust system, which are costly to repair and negatively impact the environment.
3.Ensure your tires are properly inflated as per the specs in your Owner’s Guide. Not only will this improve your vehicle’s fuel efficiency, but it will also ward off premature tire wear or damage to the sidewalls, tread and other tire components.
4.Always have your Ford’s air conditioner serviced by a certified Technician that is knowledgeable about proper refrigerant handling and disposal.
5.Avoid speeding, sudden accelerations and unnecessary idling since all of these bad habits contribute to increased gas consumption and harmful emissions.
6.Remove excess heavy items from the vehicle or roof racks that reduce air drag. Both situations will cause you to use more gasoline than necessary.
If your Ford is overdue for service or you feel that your fuel economy isn’t as good as it used to be, bring your vehicle into our Service Department for an inspection. Our team of skilled Technicians can identify maintenance items for better performance and efficiency while helping you prioritize any repairs to fit your budget and schedule.
(Posted on Dec 7, 2018 at 06:58AM by Michelle Bogle)
Your wipers take a beating in the winter with regular ice build-up, grimy road splatter and frequent swiping against the windshield. Over time, this important safety component can deteriorate, thus compromising your visibility on Vancouver’s roads.
Ensure your well-being this winter by taking care of your wiper blades by following these five helpful tips from our service experts at Key West Ford:
1.Inspect and clean your wipers each time you fill up with gas. Look for signs of wear, like deteriorated rubber, rips and tears. If the rubber is damaged, it is time for a replacement.
2.Always keep your washer reservoir topped up. Your wiper blades will not perform and clean your windshield effectively without washer fluid and you risk scratching the glass.
3.To preserve the life of the rubber, always turn off your wiper blade system when you stop your engine so they don’t start working again on dry glass when you turn on your vehicle.
4.Never use your wiper blades as a snow brush, as it can burn out the motor or cause the blades to bend. Clear your glass of snow and ice first before turning on your wipers.
5.Replace your wiper blades if you notice a film is left on the windshield, if the blades are skipping across the glass, if the blades chatter or make noise, or if they haven’t been replaced in a year or more.
Wiper blade replacements are an effective and inexpensive way to ensure your safety and visibility when behind the wheel. To learn more or to schedule an appointment, contact our friendly and knowledgeable Service Department in New Westminster, B.C.
(Posted on Nov 27, 2018 at 04:35PM by Michelle Bogle)
With winter’s official arrival less than a month away, you’re liking tired of being bombarded by advertisements (and family members) to buy a set of winter tires for your Ford. But, hear us out for a minute – while we understand that not all drivers are keen on buying a dedicated set of tires for winter, it is highly recommended for enhanced safety and traction when the weather drops below 7 degrees Celsius.
And even if you are on a budget, there is a wide market of quality tires in a range of price points to choose from. The key is finding the best one that’s suited to your typical driving conditions, vehicle and size – all of which our Service Advisors at Key West Ford can walk you through.
Wheels.ca recently compiled a list of the top winter tire brands and models for 2019. If you’re open to researching your purchase, these are good options to begin with:
BFGoodrich Winter Slalom KSI
Bridgestone Blizzak WS80
Dunlop Winter Maxx WM01
Gislaved Nordfrost 200
Goodyear Ultra Grip Winter
Michelin X-Ice Xi3
Motomaster Winter Edge
Nokian Hakkapeliitta 9
Pirelli Winter SnowControl 3
Yokohama iceGUARD iG52c
Remember: installing winter tires on your Ford will not only ensure proper traction and control in slick conditions, but it will also extend the life of your all-season or summer tires since they’ll be in storage for half the year. Our team can also recommend the best set of rims for your tires, which will help make installation much quicker and easier each time you swap your rubber.
To learn more, call us today or stop in to visit our Service Department, located in New Westminster, B.C.
(Posted on Nov 26, 2018 at 04:32PM by Michelle Bogle)
Proper tire pressure is essential for your vehicle’s safety all year round, but it is especially important in the winter time. As the temperature drops, the pounds per square inch (PSI) decreases – usually 2 PSI for every 10-degree drop – leaving your tires under-inflated and at risk for a blow-out, damage and decreased fuel economy.
That’s why it’s essential to always check the inflation on your tires when there is a change in outside temperature. Doing so is easy – all you need is a few minutes of time and a tire gauge, either at home or the gas station. Just be sure you check the pressure when your tires are cold or haven't been driven in several hours since this will ensure the most accurate reading. You’ll also want your Ford Owner’s Guide handy, which lists the correct PSI for your make and model of vehicle.
Here’s how to check your tire pressure in five simple steps:
1. Remove the end caps on your tires' air valves and press the gauge into the stem to get a reading.
2. Compare the reading with what’s listed in your Ford Owner’s Guide.
3. If the reading is above the recommendation, push in the valve to let out some air.
4. If the PSI reading is below the recommendation, fill your tire with air until you reach the ideal level.
5. Once you’ve reached the optimal PSI for each tire, screw on the end caps and be on your way.
If you have questions about your Ford’s tire pressure or recommended PSI, contact our Service Department today to book a maintenance appointment. We'll also inspect your tires to make sure they are in great shape and properly inflated for your peace of mind.
(Posted on Oct 15, 2018 at 08:17AM by Michelle Bogle)
If you hear an abnormal squeaking coming from under your hood – or worse, your car won’t start – you could be having an issue with your vehicle’s timing belt. This component is a rubber sash located in the engine compartment behind the drive belts. Its job is to keep the crankshaft in tune with the camshaft, ensuring the proper timing and operation of the engine and its valves.
The best way to avoid an issue with a timing belt is by keeping up with the regular maintenance schedule outlined in your Ford’s Owner’s Guide. Over time, these parts can wear out and require replacement, so it’s better to be proactive. If not, you could risk having to replace the water pump, tensioner and pulleys as well, which can get costly – or risk a major engine failure. You should also never wait for the timing belt to break before you give it the attention it deserves.
At Key West Ford, our factory-trained Technicians can inspect your Ford’s timing belt during your next service visit and recommend whether it’s due for replacement or not. If you are concerned about abnormal noises under the hood or poor engine performance, give our team in New Westminster a call today to book your next maintenance appointment.
(Posted on Oct 7, 2018 at 05:14PM by Michelle Bogle)
Many modern cars and trucks on our roads today feature power steering. This system eases parking maneuvers and low-speed driving, especially in heavier vehicles. However, over time, components can wear out, which will impact handling.
If you suspect you might have an issue with your Ford’s power steering, here are steps to diagnose the problem:
Check the power steering fluid level
A lack of fluid will make it harder to complete turns. If you regularly have to top up the power steering fluid, it could indicate a leak.
Inspect the hoses and lines around the power steering pump
The power steering system is compromised of a pump and numerous seals and hoses. If there are leaks or breaks in the seals, it will impact the performance of the system.
Check for loose belts
A loud, screeching sound from the pump is a tell-tale sign of a loose belt in the power steering system. To test for this, simply power up the vehicle’s engine and turn the steering wheel. If you hear a noise, then it's time for a proper inspection.
Unaddressed power steering issues not only impact your Ford’s handling, but your safety on Vancouver’s roads. If you have concerns about your vehicle, call our Service Department at Key West Ford to book your maintenance appointment today. Our factory-trained Technicians will give your car or truck the attention it deserves so you can drive with peace of mind.