I visited key west to look at a used truck. Peter was very nice and fixed any problems with the truck so it would be safe and reliable for me, as well as suggested I contact him with any questions and concerns. I would definitely go back because of how nice and reasonable the staff were.
Pleasant experience with sales staff.
Buying a new (or near-new) vehicle can be a stressful experience. However, salesman Robert Klaus was very helpful and treated me fairly. They offered me a very reasonable amount for my trade-in and the financing and insurance arrangements were seamless. The vehicle was detailed and was ready to be driven home in less than an hour. I would recommend Key West to a family member or a friend.
Great dealership and sales person. Friendly, knowledgeable and not aggressive in the sale at all. Financing was a breeze too. Definitely recommend this place for a purchase
I bought my car at key west ford in New Westminster.
Thank you Carrie and Megan in finance helping me out. If I have any issues there always there to help me out.. I get my answer same day.
There always keep in mind. These wonderful ladies treat me and my dog like family.
Thank you for everything and I always will come back.????
Great service Great Experience!
My experience at Key West ford was great, the sales team were very knowledgeable and helpful. Id like to extend an extra thank you to Megan Fraser, she definately went above and beyond and made my experience that much better, she took care of all paper work, made sure my car was cleaned and fueled and provided me with an insurance rep right on the spot so i could drive away in my new car that day. Thanks again Megan
2019 Ford Mustang 201A Package
I bought the car before Christmas 2018. Peter helped me through the super easy and smooth process which was then passed on to Michelle, who did the rest of the transaction. I was very excited to have such car because of comfort, style, and the speed. Not to forget the loud engine as if there’s a war on the road when driving a mustang. I don’t have to elaborate into specifics but I love the car. After the transaction, Peter guided me through the technology, seats and modes of driving. Also, he didn’t promise me anything but before the day of purchase, I asked Peter some favours. One of them is the “key west ford” logo on the rear of the vehicle that I didn’t want to have. Overall, I’m very satisfied with the customer service that Peter provided. Sadly, I lost the car due to an accident which I’m not at fault. I only had the car for less than 7 months but moving on, I look forward on talking to Peter for another brand new mustang!
So helpful! Erick was fantastic.
Erick at Key West Ford was extremely knowledgeable, friendly, and not pushy at all, showed us all the options we wanted and ended up with an even better car than we expected. Double thumbs up.
I bought a f450 from Ben this past week. Ben and his team went above and beyond my expectations. There was zero pressure and they worked hard to meet my needs. I highly recommend them!
Leave it to me.
We like to browse without being pursued, first point given to Jag Dhillon for simply saying, hello I am Jag, is there anything i can help you with. We like space when i shop, and Jag picked up pretty quick, how our personalities worked, and let us come to him with questions on our terms. The end result, we bought a car from him, he was most helpful in answering questions, as well as sharing knowledge.. i would definitely recommend buying a car from Jag Dhillon at Key West Ford. Our, new to us, preowned mini cooper roadster was a great deal, and i feel like the care we got was authentic. Great job!
Car Service and Maintenance Tips For Vancouver B.C. Drivers
(Posted on Jul 4, 2019 at 06:18AM by Michelle Bogle)
After winter’s thaw, Lower Mainland roads can look (and feel) like swiss cheese. As you weave your way through potholes and inevitably hit a few, it’s normal for your Ford’s alignment to get out of whack. When this happens, you might experience steering wheel vibrations, notice that your vehicle doesn’t drive perfectly straight or feel like your suspension is no longer calibrated. Improper alignment can also impact your tire performance, causing your tread to wear prematurely, which can also lessen your gas mileage.
This video explains more:
At Key West Ford, our Service Department uses high-tech equipment to properly align your wheels according to manufacturer specs and model requirements. Our factory-trained Technicians can also inspect your suspension for damaged or worn parts and complete any necessary repairs so that you always enjoy a safe and comfortable ride quality.
As a rule of thumb, you’ll want to have your alignment checked every 48,000 km and whenever you have new tires installed. Or, if you have a run-in with a deep pothole, it’s best to book an inspection to assess the damage right away and get it repaired.
To learn more about your vehicle’s maintenance requirements, call our Ford Service experts in New Westminster, B.C.
(Posted on Jun 25, 2019 at 07:53AM by Michelle Bogle)
If you are driving down Vancouver’s Highway 1 only to find the check engine light glowing on your dash, do not panic! This warning light, while extremely important, can point to a range of issues with your Ford – from a minor problem, like a loose gas cap, to something more pressing, like a misfiring engine.
If your check engine light does come on, the best thing to do is safely pull over your vehicle, turn off the engine and run through these investigative steps:
1. Look for a serious problem: Carefully open the hood and keep an eye out for steam, which can point to overheating, then inspect underneath the vehicle for drips or leaks. Take note of any issues that you notice.
2. Tighten the gas cap: A loose gas cap will cause your check engine light to illuminate.
3. Reduce your speed and load: If your check engine light is blinking or you noticed a decrease in overall power, try to reduce your speed and any excessive demands on the engine, such as towing or hauling a heavy payload.
4. Check your diagnostics: Most newer vehicles have integrated remote diagnostic capabilities that provide trouble codes. Take note of this code and contact our Service Department to schedule an appointment to have the issue addressed.
Keeping up with regular vehicle maintenance will keep your Ford running its best, while also warding off expensive repairs. To learn more, contact Key West Ford in New Westminster, B.C. to speak with a Service Advisor.
(Posted on Jun 25, 2019 at 07:47AM by Michelle Bogle)
Tires are a vital component on your Ford – they are the only part on your vehicle that maintains contact with road surfaces. As a result, your tires need regular maintenance to ensure your safety while you travel, plus keeping them in good condition can extend their life and save you money too.
Paying close attention to the tread on your tires will promote good performance for your Ford. The rubber is what helps you maintain traction, channel water and snow away, and ensure proper stopping abilities. Over time, your tires will wear from use, so it’s important to inspect them for signs of damage and ensure you have enough tread. If not, you’ll need to replace them.
Another factor to keep a close eye on is the proper inflation of your tires. If they are over- or under-inflated, the rubber will wear more quickly, plus you can risk a dangerous failure and decreased fuel economy. The door frame on the driver side of your Ford will list the recommended PSIs for your tires based on your specific model. Be sure to inspect your inflation every month, especially during times of temperature change, and follow the guidelines for your vehicle.
Have more questions about your tires? Contact Key West Ford in New Westminster, B.C. to book a service appointment with our factory-trained Technicians.
(Posted on Jun 14, 2019 at 04:54PM by Michelle Bogle)
Your Ford’s braking system uses friction to stop your vehicle. When you push the brake pedal, the pads inside the calipers press against the rotor to slow you down. Think about how many times you activate your brakes in a single commute to work – now magnify that over a year. That’s a lot of friction!
As a result, your brake parts will naturally wear out over time. When this happens, you might feel the steering wheel shudder, hear grinding and squealing, or notice that your brake pedal feels squishy, almost sponge-like. You might also smell a strange odour or see an illuminated warning light on your dash. No matter the warning sign, all point to needing a brake inspection.
Of course, you never want to get to this point – it’s always best to be proactive with your Ford’s maintenance. Routine inspections can help you ward off more expensive repairs and proactively look for wear before your brakes get to metal on metal. During your service visit, our Technicians will check for pad wear, rough spots on the rotors and signs of damage. We can also review your driving habits and service intervals to keep your Ford in top condition for your safety and overall enjoyment.
To book your brake inspection, contact Key West Ford in New Westminster, B.C.
(Posted on Jun 14, 2019 at 04:51PM by Michelle Bogle)
As a Ford owner, you likely know how important it is to keep up with your maintenance schedules, especially oil changes. Most new vehicles nowadays take the guesswork out of service intervals by alerting you when it’s time for an appointment. All you have to do is book your vehicle in for maintenance and we’ll take care of the rest.
Oil changes are very important to do because they protect your engine. If you don’t keep up with this service, your Ford won’t run as optimally or as fuel-efficiently – and, if you leave it too long, you risk an expensive repair or a total failure. Here are some warning signs to keep in mind:
Check engine light – If this light is activated on your dash, it could mean you need a simple oil change or that there is something more pressing within your engine that requires an inspection.
Low oil level – Using the dipstick, check your vehicle’s oil level to ensure that there is a sufficient amount. A low oil level can harm your engine and its components.
Black oil – When checking the oil level, look at the colouring too. If it’s black, that could point to contaminants, which you do not want filtering into your engine.
Loud noises – If your oil is old and contaminated, it will cause your engine parts and components to rub together, creating friction and loud sounds.
If you are experiencing any of the above warning signs or your Intelligent Oil Monitor System (IOLM) is telling you that you are due for service, contact Key West Ford in New Westminster, B.C. to book an oil change appointment today.
(Posted on May 30, 2019 at 01:21PM by Michelle Bogle)
Sneezing, runny noses, itchy eyes – ahh, spring in the Lower Mainland can be very irritating! With so much pollen in the air and allergens out in full force, it’s really important to bring your Ford in for maintenance to have your cabin air filter replaced.
Over time, this part can become clogged, rendering itself ineffective at keeping dust, pollen, smoke and other pollutants from entering the HVAC system. Not only does this make for an unpleasant vehicle interior with bad smells or a noisy fan, but it can also interfere with the air flow of the ventilation system – or lack thereof. Knowing that we are headed into prime air conditioning season, you’ll want to replace your cabin air filter in the spring so you aren’t left with weak HVAC performance.
As a general rule of thumb, it is recommended to swap out an old cabin air filter every 20,000 – 25,000 km. However, your Owner’s Guide will list the required interval for your specific Ford model and year.
To learn more about your vehicle's maintenance needs or to schedule your appointment, contact our Service Department at Key West Ford in New Westminster, B.C. to speak with an advisor.
(Posted on May 30, 2019 at 01:16PM by Michelle Bogle)
Most drivers wait for their battery to die before they decide to replace it, but then they must find their way home after being left stranded. There is a better way than leaving your Ford’s operation up to chance. By regularly inspecting your battery and ensuring its ongoing maintenance, you’ll not only enjoy optimum performance, but avoid dealing with a dead battery too.
Here are some vehicle battery tips to keep in mind:
1. Know its age
As batteries age, they become weaker over time. Most car batteries will last from three to five years, so it’s best to replace them as they become more antiquated.
2. Be aware of the warning signs
If your headlights dim when you turn on your Ford or the engine cranks when you turn it on, that could mean that your battery is nearing its end.
3. Get it tested
Our Service Department can test your battery to assess its performance and also look for other signs of wear, like corrosion or faulty connections. If your battery is due for replacement, we can recommend the best option for your specific make and model.
Don’t be left stranded by a dead battery when you can be proactive with ongoing maintenance, inspections and replacements. To learn more, contact Key West Ford in New Westminster, B.C. to speak with a Service Advisor.
(Posted on May 16, 2019 at 06:56AM by Michelle Bogle)
If it’s time to pull your Ford Mustang out of hibernation for the summer and store your winter driver, there are some essential steps to take to ensure that your car or truck isn’t damaged while it’s out of commission. After all, the last thing you want is a dead battery, damaged engine or a rodent’s nest under your hood.
1. Use a cover: A garage or warehouse is the best place to store your vehicle over the summer, but if you need to use an outdoor space, a weatherproof car cover is key to keeping it protected and dry.
2. Get it clean: Road salt, water stains and bird droppings can damage the paint on your vehicle. Before storing it for the season, give it a thorough interior and exterior detailing to protect its finishes.
3. Gas up, change the oil and top-up fluids: If storing your vehicle for longer than 30 days, you’ll want to change its oil before putting it to bed and top up any fluids, including the fuel tank. A fuel stabilizer should also be used to prevent ethanol buildup.
4. Keep it charged: Every two weeks, you’ll want to fire up your stored vehicle and take it for a drive. This will keep the battery in good shape, plus it will ensure that your tires don’t have any flat spots.
5. Watch out for critters: Rodents can do significant damage to your car or truck, especially if they gain access to major components. Cover any gaps that critters can access, including the air intake and exhaust pipe.
Need help getting your Ford ready for summer storage? Our Service Department can top up your fluids, test your battery and complete an oil change so you won’t have any surprises come the fall. To book an appointment, call us in New Westminster, B.C.
(Posted on May 7, 2019 at 11:55AM by Michelle Bogle)
Worn or bad shocks can severely impact how your Ford handles, brakes and corners, making for an exceptionally rough and hazardous ride. Their job is to keep your vehicle from bouncing as you go over bumps and road imperfections so that you always maintain a smooth and comfortable composure.
If your shocks are due for replacement or in need of a repair, you’ll notice a few telltale signs that you are due for a service:
1. Steering wheel vibrations
While some vibration is normal, if there is too much steering wheel disturbance, you could lose control of your vehicle.
2. Nosediving while braking
Worn shocks will cause your Ford’s nose to dip or swerve from your lane when you brake.
3. Increased stopping distances
Your shocks contribute to how quickly your vehicle can come to a complete stop. If they are due for replacement, your braking distance will increase.
4. Uneven tire wear
Worn shocks make it harder for your tires to keep even contract on the road, causing them to wear faster.
5. Excessive body roll
Extreme bouncing after going over a bump or feeling like you’ll tip over as you go through a turn can point to issues with your shocks.
Think you might be due for a tune-up? To book a suspension inspection, contact our Service Department at Key West Ford in New Westminster, B.C.
(Posted on Apr 30, 2019 at 04:01PM by Michelle Bogle)
If your Ford is equipped with air conditioning, you’ll want to pay the system some attention this spring before the hot and humid days of summer arrive in Vancouver. After all, it’s better to prevent an issue or breakdown from occurring in 30°C heat so you can drive safely and comfortably throughout the warmer months.
Here are some tips to assess the proper function of your A/C:
1. Turn on the air conditioning and check for cool air flow.
2. Adjust the current of air to ensure it can increase and decrease to your liking.
3. Use your sense of smell and hearing to check for any unusual odours or sounds.
4. Test to see if the system can cool the interior of the vehicle 10°C lower from the ambient outside air temperature.
As you complete these checks, you want to be sure that your Ford’s air conditioning system is cooling the interior efficiently and effectively without any loss of airflow or temperature, or with any strange smells or sounds. If you have concerns, the best course of action is to contact our Service Department for a full A/C inspection to properly diagnosis why your cooling system isn’t operating correctly.
To learn more, contact Key West Ford in New Westminster, B.C. to speak with a Service Advisor.