The last time I made my own car-buying decision was in 1984. I was nervous; I had done some research, knew what I was looking for (more or less). I didn't want to be pressured but I also recognized my inexperience with cars. Key West Ford has a 30-day/2000 km 1-time vehicle exchange policy so that was a huge factor in my decision to buy with them. Peter was friendly, efficient and thankfully, not pushy. I bought my pre-owned vehicle. And then I had some minor trouble (addressed well by the Service Dept.), and realized I bought something older (and less costly) than what I should have. So... I thought I would test them on their 'vehicle exchange program'. Delighted does not describe how easy it was! Peter was away and Ryan stepped in, and almost as quick as you can say "Happy Customer" I was set up with my newer (more expensive, but still a great deal) Escape. I am a satisfied customer, and have no hesitation recommending Key West and their team.
My wife and I are so thankful to Michael and admire his level of service and experience in aquiring our first vehicle. My wife and I were thinking about purchasing a used vehicle, but Michael got us into a brand new Ford Escape and we just love it!!!!!!. We got what we were looking for and also at the price that my wife and I had budget for. We want to thank Michael and all of the team that were involved on this purchase, we totally highly recommend Michael and the Finance team for an amazing job. What a way to start a new year.
Purchasing my Jeep
Very wonderful staff at Key West. From submitting an interest form to purchasing my brand new Jeep everyone had been so friendly and awesome! A huge thank you to Sales Associate Robert Klaus. You rock!
Key West Ford has a team effort right from on-line with Elisabeth then Raven Moore who set up a meeting with Peter Olsen our sales rep.The test drive of a 2017 Escape SE,AWD went flawlessly,rough road snow..the Escape took the ride with ease.Peter Olsen heard my wants in the Escape and did a wonderful job with my trade and Kamran Sobhabi the A.G.M.completed my perchase.Thanks to all,Mike Rylands.
Excellent Customer Service and they Work as a Team very Knowledgeable they have given us options that could work with us and we are very Satisfied.
Great service and very helpful and friendly place.They will guide you in the right direction!will always go back to key west ford for there great service and friendly atmosphere!!!thanks for the help
This is my 2nd Time Purchasing a Vehicle from Key West Ford and will be back again when I am in need of a New ride. My experience from my Vehicle search, to the test drive to the final purchase was outstanding. Everyone that I dealt with at the dealership was very professional and easy to deal with. They made it very easy.
Tomasz / Katarzyna Zemojtel
I had a great experience
The service here is excellent. They really take great care of you. The purchase experience was really nice too. My salesperson was extremely friendly and helpful and I got a great deal! A huge thank you to Sales/Leasing Consultant's, for his/her patience, honesty, help, and courtesy. I couldn't be happier with my car.
I went in to buy an advertised used car so I knew what I wanted. My salesman knew how to move my examination of the vehicle along and then the purchase. I didn't feel "pushed" into anything maybe because of the experience of the salesman so he could "read me" and match his approach to mine.
The vehicle was made ready to pick up for when I was available to pick it up (later the same day.... maybe the only part where I felt a little "pushed" heh,heh,heh...).
Anyway, I'm quite happy with the service I got and I give full marks to my salesman, Mike Nokes , who was pleasant, calm and reasonable to deal with.
I'd go back to this dealership again, especially if I could have Mike as my salesman again.
(Posted on Mar 8, 2011 at 02:59PM by Steven Arsenault)
We mean it when we say strong customer service. There is no appointment and no wait. Why would we display such a force of advertising? It is for customers who want Exclusive commercial service bays and the best technicians. Customers get complimentary vehicle pick-up and drop-off and same model loaners if you want them. How about the inclusion of free wash and service detail? We offer this. This is starting to sound nice.
We offer cash rebates towards modifications and up-fits as a driving incentive. We are interested in customer satisfaction at a premium level. A major live digital campaign is being launched to accentuate the huge selection of cars, trucks and SUVs in Western Canada. Key West is a dealership taking sales and presenting deals on a whole new level that you can even experience through any smartphone as well as any computer. Our selection is diverse and unique.
For example, the 2011 ROUSH 5XR is found only at Key West Ford. What an addition to our selection! There are only 150 of these model cars available. Key West Ford has already sold four of them. Our highly advanced social media platform enables us to step up service to a new level. Key West Ford offers a level of customer satisfaction that cannot be rivaled.
We sell an unprecedented line-up of Ford vehicles, both used and new and we put the customer first. We are a builder of business relationships with our customers and we offer professional responsibility for high achievement. We encourage our employees to contribute to our company’s growth. Our customer service is unprecedented.
Come and see for yourself! If you can’t come and see for yourself, go to our website at http://keywestford.com/inventory/ and snap a picture of the QR code on the web page for a virtual Key West Ford experience.