COVID-19 UPDATE | Key West Ford

Key West Ford COVID-19 Update - November 27, 2020     Dear Key West Ford Community,   The past 9 months have brought about changes in all of our daily lives that we never thought possible in such a short amount of time. Our thoughts are with our community of employees and customers in their daily effort to stay safe and healthy. As with many businesses and organizations, our daily routines at Key West Ford have changed significantly. Here are some things we are doing to keep everyone safe and do our part to promote a safe environment while still being here for our customers when they need us.     Enhanced Safety Protocols All staff are being actively screened for any symptoms daily before they arrive in the office. In accordance with the BC Provincial Health Order, masks are required when visiting Key West Ford. We have staff members dedicated to continuous cleaning and sanitization of our facilities. Vehicles and keys are sanitized before and after any contact with them. This is the case for Service appointments as well as Sales department test drives.     Contactless Service Options We continue to offer Curbside Pick-Up and Drop-Off Service to all our service and repair clients.There is also the option for contactless key drop-off and mobile checkout if you prefer to drop your vehicle off at the dealership yourself.     Contactless Sales Options Our sales department is offering a remote vehicle purchasing experience including at-home test drives Our showroom remains open to clients with enhanced safety protocols You can browse our inventory online and contact us to learn more about our remote sales and delivery processes.

PPE For Our Clients Since the beginning of April, we've been distributing over 1,200L of hand sanitizer, 30,000 masks, 1500 face shields, and 5,000 pairs of gloves to our local communities, charity organizations, and non-profits to help where we can. Need anything at all? Swing by our reception desk during business hours and pick up whatever you need, free of charge.

Sincerely,

Adam Isfeld

General Manager

Andrea Backman Galasso

Dealer Principal

March 24, 2020

Dear Key West Ford Community,

The last week has brought about changes in all of our daily lives that we never thought possible in such a short amount of time.  Our thoughts are with our community of employees and customers and everyone’s daily effort to stay safe and healthy.  As with many businesses and organizations, our daily routines at Key West Ford have changed significantly.  Here are some of the things we are doing now to keep everyone safe and do our part to promote social distancing while still being here for our customers when they need us.

Our New Business Hours:

No Human Contact vehicle Service & Repair:

We are now offering Curbside Pick Up and Drop Off Service to all our service and repair.

Shop Online for Your Next vehicle:

You can browse our inventory online and contact us to learn more about our sales and delivery processes.

We are taking active measures to maximize everyone’s safety reducing in-store contact and offering a digital solution to customers:

• We have 2 staff constantly circulating throughout the store sanitizing touch point surfaces
• We continue to assist our customers through our secure online portals and payment processing reducing face to face contact in the store
• We continue to listen to our customers and employees for suggestions on how to maximize everyone’s safety

We continue to add to our safety routines as this situation evolves.  Please feel free to reach out to us by phone at 604 520-3055, text at 604 239-4626 or email at web@keywestford.com or service@keywestford.com.

Sincerely,

Adam Isfeld

General Manager

Andrea Backman Galasso

Dealer Principal

_____________________________________________

March 15, 2020

Dear Key West Ford Community,

While we watch the COVID-19 situation unfold day by day and hour by hour along with the rest of Canada and the world we have been striving to protect the health of our customers and employees.  With so much uncertainty we have been acting on the recommendations of Health Canada, as well as our provincial authorities.  We have increased the presence of hand sanitizer and sanitizing wipes throughout the store and have implemented an increased surface cleaning plan to ensure all frequent touch points are sanitized throughout the day and deep cleaned each night.  We have also implemented a post-drive cleaning process for our vehicles in which all frequent touch points including door handles, steering wheels, shift knobs, seatbelts and consoles are sanitized after every customer drive.  We hope that these steps in addition to Health Canada’s recommended frequent hand washing, enacting a no handshake policy and enabling self-quarantine for our employees after travel help us all do our part in slowing the spread of the virus.

Keeping everyone safe and healthy is our top priority.  If you are not comfortable venturing out right now please know that we understand and are still able to assist you with your vehicle needs.  Options that we have made available are:

• Meeting you outside the facility to bring your vehicle in for service
• Completing significant portions of your vehicle process remotely via phone and our secure processing portals
• Virtual vehicle viewings via webcam
• Online secure payment processing for both service and sales needs reducing in store touch points

Please reach out to us by phone at 604 520-3055, by text at (604) 239-4626 or by email at web@keywestford.com or service@keywestford.com and let us know how we can assist you.

We will strive to keep you informed of any operational changes we make in the course of dealing with this ever changing situation.

Sincerely

Adam Isfeld

General Manager

Andrea Backman Galasso

Dealer Principal