Thursday 19th Jan 2017Emma
Robert klaus made my very first experience buying a new car, the most wonderful experience yet. He provided so much information for me about the car I was interested in. Besides being very kind and warm, I would overall say I was super super pleased and the happiest I've been in a very long time thank u to Robert. I am so happy , I'm going to share my experience with my friends and family about Robert and Keywest Ford. Thanks u guys. U were absolutely awesome. Sincerely, Emina Prentice Happy Girl 😘
Wednesday 18th Jan 2017Corey
I was contacted by the dealership's internet team to trade-in my previously purchased vehicle. They were able to offer me a fair deal and Michael listened to my needs and wants for a new vehicle and got me into a new 2017 Escape. My wife and I both love it. Michael was an excellent resource and he answered all my questions and addressed any concerns I had. Most importantly he was very friendly and concerned that I get a vehicle with which I'm happy.
Wednesday 18th Jan 2017Kelly P.
The last time I made my own car-buying decision was in 1984. I was nervous; I had done some research, knew what I was looking for (more or less). I didn't want to be pressured but I also recognized my inexperience with cars. Key West Ford has a 30-day/2000 km 1-time vehicle exchange policy so that was a huge factor in my decision to buy with them. Peter was friendly, efficient and thankfully, not pushy. I bought my pre-owned vehicle. And then I had some minor trouble (addressed well by the Service Dept.), and realized I bought something older (and less costly) than what I should have. So... I thought I would test them on their 'vehicle exchange program'. Delighted does not describe how easy it was! Peter was away and Ryan stepped in, and almost as quick as you can say "Happy Customer" I was set up with my newer (more expensive, but still a great deal) Escape. I am a satisfied customer, and have no hesitation recommending Key West and their team.
Monday 16th Jan 2017myflorez831
My wife and I are so thankful to Michael and admire his level of service and experience in aquiring our first vehicle. My wife and I were thinking about purchasing a used vehicle, but Michael got us into a brand new Ford Escape and we just love it!!!!!!. We got what we were looking for and also at the price that my wife and I had budget for. We want to thank Michael and all of the team that were involved on this purchase, we totally highly recommend Michael and the Finance team for an amazing job. What a way to start a new year.
Sunday 15th Jan 2017Maria
Very wonderful staff at Key West. From submitting an interest form to purchasing my brand new Jeep everyone had been so friendly and awesome! A huge thank you to Sales Associate Robert Klaus. You rock!
Sunday 15th Jan 2017gasguy38
Key West Ford has a team effort right from on-line with Elisabeth then Raven Moore who set up a meeting with Peter Olsen our sales rep.The test drive of a 2017 Escape SE,AWD went flawlessly,rough road snow..the Escape took the ride with ease.Peter Olsen heard my wants in the Escape and did a wonderful job with my trade and Kamran Sobhabi the A.G.M.completed my perchase.Thanks to all,Mike Rylands.
Friday 13th Jan 2017batman
Excellent Customer Service and they Work as a Team very Knowledgeable they have given us options that could work with us and we are very Satisfied.
Thursday 12th Jan 2017Rosejohnston1
Great service and very helpful and friendly place.They will guide you in the right direction!will always go back to key west ford for there great service and friendly atmosphere!!!thanks for the help
Wednesday 11th Jan 2017Happy Customer
This is my 2nd Time Purchasing a Vehicle from Key West Ford and will be back again when I am in need of a New ride. My experience from my Vehicle search, to the test drive to the final purchase was outstanding. Everyone that I dealt with at the dealership was very professional and easy to deal with. They made it very easy.
Sunday 8th Jan 2017Tomasz / Katarzyna Zemojtel
The service here is excellent. They really take great care of you. The purchase experience was really nice too. My salesperson was extremely friendly and helpful and I got a great deal! A huge thank you to Sales/Leasing Consultant's, for his/her patience, honesty, help, and courtesy. I couldn't be happier with my car.
Friday 6th Jan 2017Astroguy
I went in to buy an advertised used car so I knew what I wanted. My salesman knew how to move my examination of the vehicle along and then the purchase. I didn't feel "pushed" into anything maybe because of the experience of the salesman so he could "read me" and match his approach to mine. The vehicle was made ready to pick up for when I was available to pick it up (later the same day.... maybe the only part where I felt a little "pushed" heh,heh,heh...). Anyway, I'm quite happy with the service I got and I give full marks to my salesman, Mike Nokes , who was pleasant, calm and reasonable to deal with. I'd go back to this dealership again, especially if I could have Mike as my salesman again.
Friday 6th Jan 2017NicoleS
I was in desperate need of winter tires as my car was stuck in the snow during this past winter storm we have had and David Mah was fantastic to deal with at Key West Ford. He was able to get me the required tires and rims in stock within a day. David was absolutely great to deal with in the Parts department and I would highly recommend dealing with Key West ford and David in the Parts department. Thanks for the help.
Wednesday 4th Jan 2017lovemyedge
Purchasing a new vehicle is can be a very intimidating and overwhelming process. I had initially gone to another dealership but was not treated with the same level of respect and patience that I found at Key West Ford. Robert took the time to help me look at all of my options with no pressure to purchase and he seemed more interested in finding me the right fit then making a quick sale. I was thoroughly impressed with the customer service from the sales department to management to finance. Overall a great experience and I would highly recommend Key West Ford to my family and friends.
Friday 30th Dec 2016calvin_n17
Great place to buy your vehicle not rush or pressured into something you will be comfortable and there very honest normal individuals, these guys are very laidback n chilled
Wednesday 28th Dec 2016Chris
Thank you so much for taking your time, staying late and making the best deal for me. This is my second time buying a car from Key West Ford. The best costumer service I ever got. Thanks for making me feel so comfortable and for been very helpful. My wife and I are very happy with the car. Thanks again for the a GREAT DEAL and all your help.
Wednesday 28th Dec 2016Escapeartist
I just wanted to say that my experience working with Michael Nokes was nothing short of superb. He took the time to listen to what was important to me and provided me with options that suited my lifestyle while still checking all of my wants. This was my absolute best experience purchasing a car and it's all thanks to Michael. I love my Ford Escape :-)
Wednesday 28th Dec 2016rlmplacer
We dealt with had a very pleasant experience trading in and buying a vehicle. It was very comfortable, straightforward, and we had excellent service. Would definitely recommend this dealership and people we dealt with.
Saturday 24th Dec 2016Tom Whyte
Most recently I purchased my third vehicle from the folks at Key West Ford after wanting to buy elsewhere with the enticements of "cash back"as key motivator, They all cared enough about me to sit down and compare the numbers deal to deal. At first, I just thought they wanted to close the deal and sell me my new vehicle. Which of course they did!! After seeing first the financial facts before me clear as mud, stating that that other deal would be detrimental to my financial health and well being in the long term."If you don't buy the new Ford Edge (Which I Love sooo much today!!!), you're better off just taking back your trade in vehicle and forgetting about the other so called deal as well. Look for another vehicle later on maybe in a few months." Why would a auto sales rep say that to me? Because he genuinely cares about his customers and supplies superior customer service!!!! Thank you Michael and thank you Wes for your advise. Thank you both Nick and Gurj for making it happen. A satisfied customer
Thursday 22nd Dec 2016123456
This dealer offers very competetive price and larger inventory of cars to choose. They are nice and try to help customers of their needs. This is how i felt when i purchased my fusion hybrid.
Wednesday 21st Dec 2016Alison
I had been thinking about getting a new vehicle for a while now, and had narrowed it down to the Ford Edge and Jeep Grand Cherokee. I had driven both at different dealerships and noticed that Key West Ford had both these vehicles with the criteria I was looking for. Ryan Leverette had come highly recommended by my nephew who had recently bought a truck off of him so I made an appointment with Ryan who adjusted his schedule to work with mine and had both vehicles ready for me to test drive after work. I really liked both, and each had their pros and cons but after discussing with my family I decided on the Jeep and I love it! Once the decision was made, it was a totally seamless process from trading in my old vehicle to writing up the deal and signing all the paperwork with Nick, and transferring the plates to the new vehicle. I was able to leave the lot that night in my new ride! Ryan was so easy to deal with, not at all pushy, and very fair and knowledgable. The whole process was easy and enjoyable.
Wednesday 21st Dec 2016Rod
One of my staff moved to Chilliwack and her commute is horrendous. I was looking for a vehicle that qualifies for the HOV lane if you have a single occupant in the car as per Christy Clarkes recent announcement. I called several dealers both Ford and otherwise and most people were either unaware of the program altogether or were unfamiliar with their own inventory and what would qualify. Ryan not only knew the details of the program but helped find the appropriate vehicle that would work. We purchased a Ford Fusion energi and my employee loves the car, non existent gas bills, and the much easier commute. She and I could not be happier. Based on my positive experience with this transaction, when my son was looking for his next car I turned to Ryan again. My son is attending university in Edmonton and travelling to and from Vancouver all year round. We wanted an all wheel drive to ensure his safety. There was no high pressure sales at all- just a technical analysis of what would work and what would not. We picked up a Ford Titanium Edge a few days later and my son is thrilled with it. If you need help with finding the right vehicle, Ryan is very technical and very professional. You wont be disappointed,
Tuesday 20th Dec 2016T - Bird
Ryan has helped a number of my family members find there perfect vehicles and has now helped me do the same. I had set out a very specific list of specs that my truck had to have in order for me to buy it, not only did Ryan listen to me, he spent the better part of 4 weeks searching for it, found it, and called me the minute it came in. From then on it was just a simple process, I came in, I drove it, the price was what we discussed over the phone and then I was in to Gurj's office to sign the paperwork. Gurj was also great to deal with and made the process simple and efficient. All in all I was in and out in under an hour.
Tuesday 20th Dec 2016Camper Guy Mike
I had a great experience at Key-West Ford and Ryan Leverette was very knowledgeable on diesel engines and explained the power and mechanics of a diesel engine, there was no pressure on myself to purchase a new truck and Ryan went out of his way for me to bring in a new truck that suited my needs, Ryan was polite, friendly and well versed , I would highly recommend Ryan to other potential customers and also it should be mentioned that all of the other Key-West staff that I dealt with were professional, friendly and courteous.
Tuesday 20th Dec 2016Brady321
I had a great overall experience working with Ryan Leverette and his team. Unhaggle put me in touch with him, and after seeing his great reviews online, I started corresponding with him via email. Ryan has a great demeanour and takes the stress out of the process. I think most importantly, he seems to be really passionate about the product and he is a detail-oriented person. I ordered my new truck from him and he ensured that it arrived exactly as I wanted it. The pricing was very competitive and we had discussed the (few) additional fees previously. Everything went off without a hitch. I wouldn't hesitate to recommend Ryan to my friends and family. Gurj Khera also seemed like a great guy -- just trying to find the best financial fit for my circumstances. Well done.
Tuesday 13th Dec 2016theresamarion
I am SOOOOOOO overly excited about my experience with Key West. Calvin was the biggest help to me, and got me the best deal that exceeded my expectations by a landslide. I have had the hardest time trying to get a new vehicle and he got me driving within a few days! The monthly amount was better than I expected and the car I got is more than I could have asked for. ALL HEADACHE FREE. When I arrived, I had the pleasure of meeting Calvin and Jeremy who both were exceptional with their customer service and did everything to make sure I was happy. I would DEFINATELY recommend them. I look forward to seeing them a year from now to see what options I have. OVERALL BEST EXPERIENCE IVE HAD TO DATE AT A DEALERSHIP. THANKS GUYS!
Thursday 8th Dec 2016ScottyKnows
Just wanted to take the time to explain to you why this dealership and gentleman stands so far out from the rest. Made me feel very comfortable with veiwing inventory and purchasing. This was my first time buying, I was nervous until I communicated with them. Very responsive every little question you will have is answered. They will help best fit you for you needs and wants in a vehicle. Highly recommend Mike and this dealership!
Thursday 8th Dec 2016Charbinder
i was treated very good no pressure , i would liked to have gotten more for my trade in , Very happy with my salesman Mike Nokes
Monday 5th Dec 2016Bootsi88
The sales staff were very helpful , Rob my salesmen didn't feel like a car salesmen at all . The rest of the stuff including Ivan , Raven and Nick in accounting were very helpful I would recommend this dealership to a friend
Monday 5th Dec 2016isaackj
Michael and all the staff at Key West Ford were so helpful an informative in purchasing my pre-owned 2015 Ford Focus. I was shocked at how quickly they responded to my inquiry about financing and how quickly they were able to get me into the perfect car for me! I love my new-ish car! Couldn't be more satisfied!
Thursday 1st Dec 2016seawatt
This is my second purchase with Michael Nokes he is wonderful , his experience, great personality, knowledge and ability to treat people with respect brought me back , I know the sale would not have happened with out him .
Tuesday 29th Nov 2016Duff89
After shopping around multiple dealerships and brands of trucks, i decide on getting myself a Ford F150. I wasn't in to much of a rush to buy, but when i finally chose the truck i wanted Ryan and Jr helped me along the way with trading in my car and made the hole experience smooth as possible. They took the stress out situation which made buying the truck a lot more enjoyable and easier. Would definatly go back to get my next truck or car at Key West again.
Sunday 27th Nov 2016Rosco1804
I was treated extremely well. Robert Antoniak provided answered all of my questions in a clear and concise manner. He was extremely knowledgeable about the Ford edge. During the whole process I did not feel pressure to buy. The business manager was great to deal with. Again no pressure. Wes was also knowledgeable and easy to deal with.
Friday 25th Nov 2016diehard 1955
I was dealing with Michael Nokes and thru the whole process he delightful ,honest ,trustworthy , and totally dedicated to me and my needs. I was a bit of a pain in the butt for sure as it turned out I ran into some personal issues before I could complete the deal but they never waivered in their commitment to me and my purchase. I had even given a good sized deposit to hold my car choice but they never even questioned my request for a complete refund. When I get my personal stuff settled you can bet I am going back to this team for my purchase.....TOP NOTCH DEALERSHIP FOR SURE. A REFRESHING CHANGE IN AN INDUSTRY FILLED WITH NOT SO GOOD DEALERS.
Friday 25th Nov 2016B&K
Started looking for a truck in the summer . Jeremy listened to our needs and kept is informed of any vehical that met our needs when something was to our specific needs . Finally purchased a truck last week . Thank you Jereny ! Was a pleasure working with you . Was a real pleasure getting to know you . Keep up the good work
Thursday 17th Nov 2016fairlane427
Buying a vehicle is always a little stressful. Peter made my experience comfortable, listened to my concerns and worked together. Ivan assisted in completing the deal.
Tuesday 8th Nov 2016Bethlehem
I just want to thank Ryan Leverette and Nicholas Terezakis for their great input and service when I purchased my car a little more than a month ago. they were helpful and intentional in making sure I got the best deal.
Tuesday 8th Nov 2016Sandra
When I needed to replace my very old car I was dreading the process of finding another one. I did not want to buy a brand new car and the unknowns with a used vehicle can make it an even more stressful experience. After spending a lot of time checking out and test driving cars from a number of dealerships and private sellers, I ended up at the Key West Ford used car lot. It was a Sunday, pouring rain and we were the only people walking the lot except for one lone sales associate, Robert Antoniak. He showed us the cars that fit my criteria and a 2013 Ford Focus really stood out because of its low milage and price. I called Robert a couple of days later and arranged to take the car for a test drive. After the test drive Robert was able to provide me with the complete car history including the maintenance work they had done on it when it came to their dealership. Once I decided to purchase the vehicle, the process was so fast and easy as there is an insurance office right inside the dealership for fast and easy transfers. Robert then put my plates on, synced my phone to the car for hands free calls, and filled the tank. The only small issue with the car were some scratches on the back right bumper which Robert got the price reduced for even more and arranged to have Key West repair it, which has since been done beautifully. I would definitely recommend Key West Ford to anyone looking to buy new or used. Robert could not have been more helpful and informative, a real pleasure to deal with. With such low milage, I feel like I got a brand new car for half the price! Thank you.
Tuesday 8th Nov 2016Pissedoff
They sold me a 2012 focus LEMON and wouldnt replace the vehicle within the month period. They avoided my calls and wouldnt return messages until the month was up. Now im stuck with a lemon that meeds a new clutch every 15,000 kms This was all after they sold me an escape suv and then i get a phone call the next day saying "sorry, the boss's daughter wants this vehicle" so after washing it and filling the tank and signing the paper, I was told to "return the vehicle" and was given this lemon focus with nothing but clutch problems. Ps the car wasnt detailed and the tank was empty Thanks alot....
Friday 4th Nov 2016Dave Sharp
Pete and the folks at Key West did a great job hunting down the specific truck I was looking for. I had very particular criteria and they tracked it down very quickly. Very pleasant sales experience.
Tuesday 1st Nov 2016Raf
After some bad news about a wrong price on the website, Ryan offered me a great deal and provided me an awesome sale experience. Ryan personally took a couple of hours to make sure that I would get the best deal for my trade in car and get the car that I've always wanted. He gave me a lot of time and space to think and make my final decision, without trying to push things desperately like any other salesperson. I'd recommend Ryan to anyone that is looking for a good and safe transaction. Honestly, the only inconvenient (and in this case I believe that it is a Ford process problem), was that I had to wait almost two hours for the car to be ready (washed, full tank, etc) and complete all the documentation. Raf
Wednesday 26th Oct 2016bcwestcoaster
Having purchased a number of cars over my 50 years of driving, I wasn't looking forward to the song and dance that previous dealerships and salesmen had put me through, i.e. the back and forth dance between the salesman and the business manager as we haggle over the price. I knew what I was looking for; a Ford F-150. When I found a truck with the features I wanted on he Key West web site, I chatted on-line with Raven, who provided me with all the information I needed. Living out of town, I wasn't able to get to the dealership for several days. In the interim, Raven kept me appraised of the truck's status and other options that I might consider. When I did get to the dealership, I was met by Raven who introduced me to Robert Antoniak. Robert was a friendly, personable, no-pressure guy who seemed interested in helping me get into a truck with the features I wanted, at a price I was willing to pay. He was knowledgeable, but he didn't beat you over the head trying to impress me with his expertise. When it came time to make the deal there was no messing about. I stated my price limit, they came back with something very close to my budget (and this was after I had recognized that the current sticker price was several thousand dollars below the original advertised price on the web site. This was the best car (truck) buying experience I have had. Gurj, the business manager and the young man who arranged the insurance coverage (Mike??) were both quick, friendly and efficient in getting me what I needed and out on the road. I picked the truck up a few days after making the purchase. Robert went the extra mile to make sure that everything was ready and waiting (even though I arrived 2 hours before I was expected). This is the first dealership I have dealt with that has worked as a team to ensure a positive purchasing experience for the customer. Should I need another vehicle, I'd certainly contact Robert.
Monday 24th Oct 2016Antalb
The team worked together and were knowledgeable about the products. My salesman took the time to listen to what I needed and was able to find the right car for me.
Saturday 15th Oct 2016Stretch74
Peter was a delight to work with. He was very kind, patient and knowledgeable. He was a great help in finding the perfect car for me and my family. He worked hard and kept us informed through the whole process. I would definitely recommend him to family and friends.
Thursday 13th Oct 2016Mike
I went there looking for a specific vehicle (Ford Taurus) and the sales manager introduced me to Robert Antoniak to help me out. He showed me about 7 or 8 different 2015 models they had on the lot and all were in excellent condition with various options. He asked what I wanted in a vehicle and pointed out the different options that best suited me and not just trying to sell me something that we didnt need in all the extras some of the models had that we would not need or use. He told me to think about and come back after we had time to talk things over about what exactly we wanted in this car to make sure we get the right vehicle. A few days later we can back and settled on a great price and they also gave us a really fair price for my trade in as well. Robert was an overall really nice guy and very low key with no pressure and would definitely recommend him to anyone looking to buy a vehicle.
Tuesday 11th Oct 2016Sue
I have been buying vehicles from Kam for a long time. He is honest, sincere and knows just what I am looking for. Kam is the reason I buy my vehicles at Key West Ford. I highly recommend this dealship to anyone purchasing a vehicle. They are professional and caring.
Tuesday 11th Oct 2016Daveyj
Key West Ford have an extremely knowledgeable staff, efficient sales team and a friendly working atmosphere. We have always been greeted with professional & courteous staff,, notably Michael and Rob in Sales; Michelle in Finance and Amber in Service. Wes in Management was approachable and offered us an extremely reasonable and fair trade in. Overall, the above named individuals provided exceptional service.
Sunday 9th Oct 2016JimGnitecki
I just recently moved internationally from the United States to Canada. Ryan made it possible for me to select and buy my new Canadian Mustang GT completely remotely except for the final signing of the documents on delivery! Then, I needed to return the rented U-Haul moving truck to a U-Haul depot in Washington State, within walking distance of the U.S. - Canada border. Ryan personally took a couple of hours out of his busy dealership day to pick me up at the border and drive me to the dealership to pick up my Mustang. While at the dealership, he let me drive one of his dealership's Roush Mustangs to hear the exhaust and experience the changes in power and suspension, and identified a Roush performance kit for my new Mustang that is affordable and surprisingly effective. This new Mustang is my 41st new car, so I am an experienced buyer, but Ryan just raised the bar for car dealerships a WHOLE LOT. Jim G
Thursday 6th Oct 2016Josh1216
Victor was great from the beginning. Mentioning every little detail and working hard to get me what i wanted Victor was patient and understanding. If you want to get a new car wouldn't go anywhere else but Key West Ford and with Victor helping you it makes your experience that much better. Thanks Victor for all ypur help
Wednesday 5th Oct 2016Daddy
I bought 3 car from them so far from them and extremely happy from them highly recommending and I were gona come agin soon Caz my friend want to buy a car from u guys as well see u soon thanks alot Mike!!!
Tuesday 4th Oct 2016Casey
I went into key west not necessarily looking to buy a new truck. But, they had some on the lot that met my requirements. And they gave me a decent trade in value. So, put those together and I pulled the trigger. Michael Nokes was the salesperson, and together with the rest of the group they got everything sorted to my satisfaction. I hope the new truck treats me well for the next several years.
Monday 3rd Oct 2016luke
I was super pleased to purchase a new vehicle from Key West Ford. My salesman, Ryan Leverette was a pleasure to deal with. He helped me choose an F-150 that was perfect for my needs. I would highly recommend him, and would not hesitate to deal with him in the future. In fact I am currently sorting out some aftermarkets, and he is helping me out along the way. In addition to Ryans help, Gurj Khera helped me through financing my new Ford, and allowing me to get it all within my monthly budget.
Monday 3rd Oct 2016LLC
Bought a used vehicle from Key West. Everyone was super polite,friendly and knowledgeable... especially Dillon Nguyen. I would recommend Dillon to anyone looking for a vehicle.
Thursday 29th Sep 2016Ellen Lam
Everyone at this dealer was very helpful. They told me the options I was looking for and even more. They gave my suggestions/advice before I even relayed my concerns. Very thoroughost overall.
Wednesday 28th Sep 2016Ja Flex2013
I bought a SUV from them did the test drive pointed out the flaws the salesman said they would fix asked them for written words saying that. got a paper IOU saying they would fix a few scratches and re wrap the top because it was peeling I got the car a few weeks later not even the tire pressure going down in one tire fast when we took it in for IOU fixes asked about it they told us get new tires and our wrap was not in schedule another appointment so we did when the wrap arrived we took it in they said they would never agree to re wrap the roof and they would only take off the old wrap total liars can't even honor there IOU's.
Wednesday 28th Sep 2016StangCrazy
I recently purchased a 2017 Mustang and worked with Mr. Craft and Mr. Nokes. They were professional and first class all the way. Ben, Michael, and Nicholas addressed my questions and concerns right away. I highly recommend working with this team for an easy car buying experience!
Wednesday 28th Sep 2016Marian K
My experience with Key West Ford was outstanding. The staff is very welcoming , professional and knowledgeable. They definitely know how to treat customers. I was very happy with my vehicle purchase and I am confident that the future service at this branch will not disappoint me. Special thank you to Ivan Matulik! Marian Kovakovsky
Tuesday 27th Sep 2016flying_dutchman86
Went to Key West Ford to check out a 2008 Ford Escape that was for sale as a trade in. Dealt with Rob V and he was great!! Very friendly and knowledgeable - made us feel welcome and like we mattered. You could tell they wanted to leave a good impression. They were open to our offer and we ended up getting a great price. Wes was great with the negotiations and they honored the deal. Will go back! Thanks Key West!
Tuesday 27th Sep 2016Sunny Gill
I recently purchased a Ford Mustang Ecoboost and was extremely satisfied with the service I received. Ian, the sales associate showed me the extensive Mustang stock until I found the perfect one for me. I was extremely satisfied with the price I was given by Wes, the sales manager. After the deal had been done, I came back the next day to provide my payment forms. I told Wes that the front plate holder had been found and he himself went and installed it. I was also very pleased with the rate which Gurj from Finance provided. I love my Car and recommend Key West for anyone interested in buying a Ford!
Tuesday 27th Sep 2016Ryan
I purchased my new 2016 F150 Supercrew from Ryan Leverette recently. I am very satisfied with my experience at Key West Ford, especially with Ryan Leverette. Ryan has gone above and beyond to ensure my new vehicle purchase was an excellent experience. Thanks Ryan!
Saturday 24th Sep 2016Digging the Dodge
I recently purchased a vehicle from Key West Ford and was I need of a vehicle and had many hurdles and restrictions to overcome in order to make this need a reality. The sheer dedication and determination shown by the sales team was unequal to any dealership I had previously been to or had any experiences in the past with. Prash was the sales associate that made this all happen and spent his own time outside of his work to ensure my vehicle had all adequate neccesities that were needed in able to help me drive. I am truly thankful for their help and helping me achieve success. I would definitely encourage everyone to go and talk to Prash at Key west so that you make have the same success I did.
Wednesday 21st Sep 2016Carol
Key west ford sales people are really good at communicating with customers. They really care about the feelings of a customer. They did an excellent job! I recommend this shop.
Wednesday 21st Sep 2016Recchi
Outstanding buying experience with Ryan Leverette at Key West Ford. I shopped around to multiple Ford dealerships in BC and no team came close to providing the service and no-hassle buying experience that Ryan and the Internet Sales Team at Key West delivered. Ryan knew everything about the F-150 I purchased, found me truck with the options I needed and delivered a seamless buying experience on tight timelines. Highly recommend contacting Ryan if you're looking for a new Ford!
Tuesday 20th Sep 2016Tom
We were very impressed with our salesman Michael Nokes. He was courteous, knowledgeable, and made for a relaxed and enjoyable experience. The test drive was unrushed and thorough. We would definitely recommend Key West and Michael.
Sunday 18th Sep 2016Marian
I was very satisfied with amazing customer care at this dealership. I bought my fourth new car at this time and I must say, this was the best experience of all.The dealer was professional and gave me detailed info about my new car. Thank you very much. I highly recommend everyone to buy their car at this specific dealer. Marian Kovacovsky
Saturday 17th Sep 2016Frank
Purchased a pre-owned Ford van. The salesman, Prash and sales manager, Calvin, made the purchase easy and pleasant, even through a demanding price negotiation.
Saturday 17th Sep 2016mel007
I had the opportunity to meet and deal with Mr. Robert Antoniak - Sales Associate during the Ford Employee Pricing Event. We got off to a great start as he was able to get right to the point , have some laughs and come to a great price for a new 2016 F-150 4x4 Supercab-XLT series. I would also like to thank Mr. Michael Nokes - Internet Sales Manager for his assistance. NOTE:We have had a LOT of positive comments on our new FORD truck. I would recommend Key West and their great staff.
Saturday 17th Sep 2016PB99
Even though i bought a used Dodge Challenger from a Ford dealership, Michael Nokes the salesman i dealt with was very knowledgeable and new his stuff about the Challenger. I would definitely recommend Micheal Nokes as your guy at Key West Ford. Big thanks to Nick and Tony also.
Thursday 15th Sep 2016Surina P
From the moment my husband and I walked in we were very good taken care of from Raven and sent over to Robert Antoniak. We explained what we wanted and he gave us all the options and a payment that we were comfortable with. We had many laughs together as well as taking care of our needs. We are very happy with our new purchase of our truck. From the first contact to the end the service was incredible. Very friendly and knowledgeable staff!! We HIGHLY recommend Key west ford sales in new westminster to anyone with every need, they will give you the very best !! All the best to you guys and we hope too see you again soon!! XX from the Penner's
Sunday 11th Sep 2016henry
Very good experience for buying a used car. Although the trade-in is a little bit low, but I found what we were looking for and got a fair deal. Robert is a good salesman and we got it done. Thanks everyone in Key West! I can finish detailing by myself!
Saturday 10th Sep 2016Satisfied Fusion Hybrid Owner (Chris)
2nd purchase at KeyWest Ford. Went to the dealership to Service my 2013 Fusion. While there decided to visit the staff who served me prior. Ended up talking about the Fusion Hybrid, salesman Michael Nokes assisted with answering all of my questions elated to flat towing behind my RV, as I had particular needs, Michael listened and provided great customer service. End of the day I am now driving a 2016 Fusion Hybrid and feeling great about the final deal and service. Would recommend KeyWest Ford to all who ask (previously referred my sister in law and she seemed very satisfied as well).
Wednesday 7th Sep 2016Sonny and Sun
We met Ryan while we went to Key West to test drive a 2016 Ford Explorer....after a test drive we came back to the dealer and parked next to an F150. Ryan knew in depth details about both vehicles and after a test drive of the F150 we were in love...with the truck but the price was a bit high for our budget. As couple weeks went by...we came back to visit and Ryan showed us around the lot at other options...but soon came across the one truck that had every option we wanted and the best price out of any local dealers around. We appreciate your time and effort Ryan....and thanks for being so cool with our little guys while they waited for us to sort out the details of our new purchase...we love it; i'd recommend Ryan to anyone wanting a first class experience with their second biggest purchase of their lives!! Sonny and Sun
Tuesday 6th Sep 2016Paul
This team at Key West Ford is great - especially my sales rep, Ryan Leverette. I would recommend Ryan to everyone thinking of purchasing a Ford. He's very diligent, pays attention to the details and communicates well. He's punctual and thorough and has been in the industry long enough to know the product and express it clearly. Great Team effort and extend thanks to Nick, Krys, Kam and Wes as well. I'll be using Key West for all my service and maintenance in the future.
Tuesday 30th Aug 2016Colin
This is my second purchase from Key West Ford. MJ was kind, courteous, and informative. The process of discussing the trade-in and purchase was very straight forward. Michelle executed the paperwork in record time, but also clearly stated the options as the process evolved. I would certainly discuss any future purchases with Key West Ford as a result of my previous experiences.
Sunday 28th Aug 2016SamYH
I was there to get some information about ford cars and met the guy whose name was Majid(MJ). I just wanted to obtain some information and compare it with Toyota vehicles but his friendly and professional attitude changed my mind and I substituted Toyota with Ford ...Yes I bought it and am happy. Thanks for all staff there.
Saturday 27th Aug 2016Nastebaha
This was my first time making a factory order purchase and everything went smoothly, all my questions and concerns were answered promptly and politely! I felt like I actually mattered to them and not just another customer!
Friday 26th Aug 2016Bajwa
I have been there few times and the staff is very good. they treat you like a guest. They fully satisfy with all of my questions.
Thursday 25th Aug 2016Cindy K.
If you're stopping by this dealership, ask for Jeremy Nguyen by name! Having this as my first car purchase, I’m truly impressed. Jeremy was a pleasure to work with and provided incredible service. I gave him the list of Ford Escape models I was interested in and he took the time to suggest ones that were not even on my radar. After test driving a few, I chose a 2014 Ford Escape SE AWD and he went out of his way to negotiate a good deal. He has a great attitude, doesn't put pressure on a sale and definitely elevated the car-buying experience.
Wednesday 24th Aug 2016Pavel
Absolutely excellent service! I started chatting with an Internet sales person on the Key West Ford Website. shortly after, I received an email with a personalized video from the Internet sales manager, Ryan Leverette, which answered all of my questions regarding pricing and financing. I came in for a testdrive the next day. My sales rep, Victor Harrison, was very friendly, enthusiastic and passionate about the product. He was able to answer all of my questions regarding the truck, and took his time to show me every other trim level possible. The next day, he showed up on his own time, to complete the sale and answer all of my questions. Through out this process, I felt no pressure to make a decision. There was a lot of attention to detail. Everything was ready on time and exactly as promised. Thank you Key West Ford
Tuesday 23rd Aug 2016Steven T
Awesome service, very friendly, and will give you advice that's actually helpful along with a huge inventory. Wont screw you around and know when to get down to business. Would buy from here again especially from Robert.
Saturday 20th Aug 2016Jimmy
not too pushy down to earth and easy to talk to and understands their cars and helpful with everything else you need to know they had a good selection of cars and trucks next time I might buy a new one
Saturday 20th Aug 2016bruce@mcsl
I would like to thank the staff at Key West Ford for looking after our fleet needs. I contacted Key West through the chat line where all the information of the vehicle I was interested in was noted and was told that I would be contacted shortly. Within a very short time I had a call from Krysten Stanick who answered all my question and took all further particulars of the vehicle that we were interested in adding to our fleet . She then followed up shortly to inquire if there was anything else she could help with,. I found her to be very professional, courteous and more than happy tp provide any additional information to help me in my choice. I would also like to point out the great service I received from Kam Sobhani and FlynnYeo, our purchase requirement were quite urgent as one of the vehicle was going on a job site and was required ASAP , all came through with flying colors. As we replace our aging fleet I will not hesitate to contact Krysten, Kam or Flynn for assistance.
Wednesday 17th Aug 2016davidk773
My Saleman was Michael Nokes from Keywest Ford in New Westminster. I found Mr Nokes to be very knowledgeable and courteous. Mr Nokes showed me every vehicle with different options in the Model I was considering buying. Mr Nokes was very patient and help me deceide which options I wanted. Keywest Ford did not have this particular vehicle in stock. Mr Nokes then researched other dealers and found one with exactly the options I requested and brought the 2016 F150. I found Mr Nokes to be very patient and fair.
Wednesday 17th Aug 2016MyNew2017
I ordered my Ford Explorer Sport from the factory back in April 2016. The service I received from the moment I ordered to the time of delivery was exceptional. I was kept informed through the whole process. I would recommend Key West Ford to anyone looking for a New or Used Vehicle. Thank you, Michael Nokes and Ryan Leverette for your exceptional help through the whole process. Frank Saville
Tuesday 16th Aug 2016Neal
I purchased a used vehicle from Key West Ford and the experience was vary pleasant. I was never pressured to make a close and once I set my final offer the sale was processed quickly and efficiently. I was driving my new vehicle home with in 2 hours.
Sunday 14th Aug 2016randy 1
delt with many of the sales people, and found them courtious, friendly, and straight forward to deal with, that was very important to me and my family, i could trust the sales team to find or recomend vehicles as quick as they could find them for my son as well. Because of that service, both my son and i purchased paint and undercoat protection from the dealer as well.
Thursday 11th Aug 2016Tammy&Daryl
This dealership is amazing, we were helped by Calvin and Jeremy. Calvin was amazing I will be a returning customer and I will be telling any friends that are look for a car to go to this location. You guys are so great thank you for all your patience with us and the help you gave us to find the perfect car for us. Very very happy customer😀😀😀
Wednesday 10th Aug 2016westcoastcanning
Fantastic first purchase from this dealership. Cam, Jesse, Robert and Gurj were all extremely helpful in getting us into our first company truck. Really looking forward to working with them again on the next one.
Tuesday 9th Aug 2016JaggerTK
An unstoppable passion and drive have led me to sell my 2015 Fully-Equipped GTI so that I can dominate the Music Industry. I had traded in the GTI for a 2015 Ford Transit. Ryan Leverette, the Internet Sales Manager at Key West Ford in New Westminster was beyond happy to help with this endeavour and showed much respect for what I needed done. I went in into the Dealership knowing Ryan because I had purchased the GTI through him. Ladies and gentleman I'm here to tell you that great service will leave you with an impression that lasts; Ryan certainly had left an impression hence why I had returned. A few hours spent at the dealership and I had sold my GTI for fair bargain, purchased the Transit and left knowing from start to finish, that Ryan had done everything within his power to help an Aspiring Musician. Ryan Leverette by far will be not only be my go-to Automotive Professional, but rather one I would recommend to any and everyone in need of a new or pre-owned vehicle. He truly embodies Hustle & Heart and I express my gratitude for it. Jagger
Wednesday 3rd Aug 2016Taylormade
It was a good experience!! Jeremy was honest, friendly and knowledgeable about the vehicles. He listened to what we were looking for and provided great service. I visited other dealerships and did not receive the professional service I did receive with Jeremy. Prash was also there to lend a hand :) I would certainly recommend this dealership to others and I know we will be back for our next vehicle. Thank You!!!
Tuesday 2nd Aug 2016clangan
Prash was great to deal with. He's was very honest and bent over backwards to help me find the right truck. I was originally going to buy from another dealership, but enjoyed working with Prash so much that I ended up going with Key West.
Tuesday 2nd Aug 2016hotsoccermommy
I absolutely love my new Escape.. I came in and had such a great experience with all staff. From sales to financing to the front desk helping me with my daughter.. I recommended you to my best friend who came in last weekend and bought an Escape.. Congrats on being awesome everyone.. Key West Ford you ROCK!!
Sunday 31st Jul 2016Karen
Came into Key West browsing for a new or new to me vehicle. Rob helped me select a vehicle to suit my wants/needs. Both Rob and Michelle provided excellent service. Both are very friendly and knowledgable. OMG, I just bought a 2017 Escape!!!
Saturday 30th Jul 2016foost
I.ve dealt with Ryan Leverette several times before and bought a few cars from him He is the very best in all ways possible. He knows his stuff and is most helpful. Also I can tell you he is a "Car Guy" and he loves his job, and, his knowledge and enthusiasm really show which make for a great experience. also, I can tell you he is a "
Friday 29th Jul 2016Valen Tam
Prior to finding Ryan Leverette at Key West Ford, I had visited all the various Ford dealerships in my area with a sincere intent to purchase a Mustang, but left each one completely frustrated. Sometimes the product knowledge was just lacking. Other times, they dabbled and crawled up with dishonest offers that by far and away exceeded Ford's own website estimates. It was as if they weren't even using the same pricing modules, and for the worse! You should have listened to their attempts to explain! Then I found Ryan - a guy with overwhelmingly positive reviews working out of Key West Ford at New Westminster - through a frustration-induced google search. His dealership was a bit far but I gave him a try, and now I am here, going out of my own way, to add to his plethora of outstanding reviews. Ryan is exemplary. He is everything you want from a dealer - honest, transparent, hardworking, dedicated to your needs, and last but not least, EXTREMELY efficient. I know a lot about Mustangs, particularly the new S550 generation, but even I have to admit Ryan is an expert about his products. He knew what I was talking about and what I wanted through conversation and worked to help me find the perfect one. Throughout the entire process, he never pressured me to make a decision I'd regret nor did he try to guilt-trip me into purchasing a vehicle with him after working hard to explore different paths for me to take (trade-in, lease, factory order and etc.) He found me my perfect vehicle in a 2017 Mustang GT/CS and offered me a spotless price. Now, I smile at the v8 growl every time I start my new baby up, but I love the car all the more because the purchasing experience was flawlessly fantastic. It all feels like a perfect package. The others from Ryan's dealership are pleasant to be around as well - full of smiles. Gurj, the finance manager I worked with, worked clean and fast. I used to think they were all the same, but they really aren't. If you have yet to experience a vehicle purchasing experience as mentioned above, or simply need one from a Ford dealership, make no mistake - Ryan is your guy.
Thursday 28th Jul 2016Stephanie D Sukkau
Everyone there was great. Very upfront about everything. They found out what we wanted, how much we could afford, and they made it happen. Michael Nokes was straight and to the point. He made us feel extremely welcomed and comfortable, he made sure we completely understood what they could offer and when something didn't work for us he gave another option. Overall the best service and experience for a dealership I've ever had.
Wednesday 27th Jul 2016Kevin wilson
I bought a 2008 F-450 lariat 4-door of Ian Riddell in December 2013 and have had no issues .. Very satisfied now I am down sizing my life and moving into a town house complex .. I have sold my F450 and camper and boat . No longer needing the heavy duty truck.. I like the F150 4- door and looked around but only found beat up trucks that were over priced .. I called Ian to ask about his opinion on the new F150 -4 door he couldn't say a bad thing .. He brought one down for a test drive and it was the one I wanted ... I bought it that day ... I would highly recomend key west ford 👍👍👍
Tuesday 26th Jul 2016Jeff
I have been thru the toughest times in the last ten years and they never turned away from me they worked hard and found a way too make it work for me thank u so much key west ford!!!
Tuesday 26th Jul 2016MaryG0415
Ever since, I always wanted to have a sports car. Mustang really caught my attention because of its sexy and exquisite style (exterior and interior) and also its performance. As a first time car buyer, I want to get the best deal possible that any Ford dealership can offer. Before getting the deal from Key West Ford, I shopped with 2 other Ford dealership however Key West offered me the best deal. Thanks a lot to this guy MJ Papian. He was a big help for me and he also acts fast like I told him if ever I will get a Mustang Ecoboost premium and the color is race red do you have it right now? Right away he got the car and he let us drove it for a test drive. The bonus part of getting my Mustang at Key West is that it also comes with a 48" Sony Bravia LED TV. I'm blessed and happy because I was planning to buy a TV and Key West gave it as Free! Also I want to Thank Michelle as well for giving me options for the payment and other Ford services. MJ and Michelle are so nice, helpful and very patient. Overall I recommend this people and Key West Ford. Two thumbs up with you guys, Thank you. -MaryG.
Monday 25th Jul 2016kajsa croda
They worked with us to find the car in our price range and we worked with them to get a decent price for our trade in.
Saturday 23rd Jul 2016Tims pony
Our whole interaction centered around working with Ryan and Nick into the wee hours of the evening. Therefore its hard to make comments about the dealership as a whole at this time.
Thursday 21st Jul 2016katiewyli
I'm a returning customer of Key West Ford and I was pleased with the service the first time around and this time was no different. I have had my Flex for a year now and contacted Key West Ford to see what my options are for refinancing and Nicholas Terezakis responded to me and put me in touch with Michael Nokes. Michael is friendly and VERY knowledgeable and not pushy at all. He gave me my options and really listened to what I needed and we were able to get me into a new vehicle that is best for me and my family. Nicholas Terezakis worked his magic and got the deal done quickly for me and I couldn't be happier with my vehicle and the service I got from these two guys! I would definitely recommend them to family and friends!
Sunday 17th Jul 2016AndrewJ
Previously we bought a Ford Edge from Key West and had a fantastic experience with both sales and service. We returned this time to trade the Edge in for a 16 Escape. Again, Key West had the exact model I was looking for and at a good price. Noella and Wes were very helpful with the questions I had about the Escape and its options. Michelle in finance helped greatly setting up and getting me into a comfortable bi-weekly payment. It will be a while from now however, we will return when a new vehicle is needed. Thank you so much everyone!
Saturday 16th Jul 2016katrinap
Though Key West Ford is quite a distance from where I live, I found a particular vehicle on their website that I was very interested in looking at. Michael responded promptly to my e-mail about the availability of that vehicle, and set me up with an appointment to view it. As it was not a Ford product he admitted to not having as much product knowledge on this particular vehicle, however any time I asked a question he didn't know the answer to his response was, "Let me find out." Every question and concern I had was addressed promptly, and at no time did Michael try to up-sell, change my mind, or convince me that I needed more vehicle than I came looking for. Though I am not an experienced car buyer, I felt like I was treated professionally and courteously and at no time felt like anyone was trying to pull the wool over my eyes. While the process was stressful just due to the nature of car buying, Michael's honesty and straight-forward presentation of the information on this vehicle made me feel confident that I was making an informed buying decision. When it came time to process the paperwork, Michelle patiently dealt with my inexperienced-car-buyer questions and explained everything. Edited to add: I would suggest taking the 125-point safety inspection report with a giant grain of salt and making sure you check everything yourself. The report I was given lists 1 item as a pass that doesn't actually work, and the person doing the inspection gave a "pass" rating to 7 other items that do not even exist on my vehicle, so obviously those items could not possibly have been tested. Unfortunately that calls into question all of the other items marked as "pass" as well.
Wednesday 13th Jul 2016Raffy/Russell
Yahoooooooo!!! Finally, we got our brand new Ford F150 XLT 2.7L V6 Ecoboost!!! Thank you so much Key West Ford, New Westminster BC for an excellent service from scratch to the end of our deal. Of course, we would like to give credit & highly recommended to JESSE L. SHEN & NOELLA MELETZSKI for their amazing customer service. Me & my wife are lucky to have them as our Sales representative because they met our wish lists for the truck/pickup were looking for!!! And more than what we expect, they give us Gift Certificate for Two (2) to Caribbean Cruise, AMAZING!!! And now, to all buyers who are planning to buy Ford, we are highly recommending KEY WEST FORD, NEW WESTMINSTER, BC CANADA as your next car dealer. And to all staff & management, keep up your good hard works and your the best!!! MABUHAY KEY WEST FORD!!! Raffy & Russell C.
Tuesday 12th Jul 2016SuzyQ
Customer Service is excellent! Prash bent over backwards to make this purchase a pleasant experience in a professional manner. The Key West Ford team are honest people which is the number one reason I return. They make you feel like a part of a family. When you leave you know you received a great deal. Great work Key West!
Sunday 10th Jul 2016Billard
Bought a Flex from Key West Ford two weeks ago and I'm still surprised I did. It is the first car I've bought in 10 years and only the second new one I've bought from a dealership in 30 years. It took me several weeks to make up my mind and test driving and weighing options and types. Michael Nokes walked me through several different vehicles and explained everything honestly and with no pressure. Several times... He was patient and accommodating. He made it relatively easy to commit to such an expenditure. Compared to the other dealerships I went to that we're high pressure on site and then kept emailing and calling me (Marine Chrysler Dodge was the worst...) Key West Ford and Michael were like laid back friends. On top of this, I had swore that I would never buy a Ford because it is an American car. Well... I'm smitten with my Flex. Thank you.
Sunday 10th Jul 2016Avalanche
ROBERTANTONIAK OFFERS A PERSONAL, HONEST AND PROFESSIONAL SERVICE ENJOYED THE EXPERIENCE BUYING MY TRUCK. CONTACT WITH IAN RIDDELL MADE THE TRANSACTION POSSIBLE. NICHOLAS TEREZAKIS WAS VERY HELPFUL PUTTING THE FINANCING TOGETHER
Thursday 7th Jul 2016Cynthia
The sales guy Mr. Gulvinder Bassi is very patient, helpful, and knowledgable of FOR cars. The managers are friendly. The office is impressive, and there are many choices you can make.
Sunday 3rd Jul 2016Doggy
Robert spent a lot of time making it work for us. We had spent a lot of time researching and finally found what we consider a good deal. Love the car but it will take a week or more to figure everything out. Somewhat more complex than our last purchase! The buying experience was great - no pressure - if there was an issue more effort was spent to get it right.
Wednesday 29th Jun 2016Reza Ash.
We had a nice experience buying our new Ford Focus car yesterday. Robert, the sale person, is charming, respectful and honest and he answered all our questions and concerns. The other people were also cooperative in this dealer ship. We walked in... and just drove out with our new car in couple of hours.
Sunday 26th Jun 2016virk harjodh
Being a student I never thought I could cut such a great deal on my first car. But all thanks to DILLON NGUYEN and JEFFERY . These guys really helped me by putting all-out efforts . I told Dillon about what I was looking for and he found a perfect match of what I was searching . I really respect you guys for helping me with my first car . it was a great experience making a deal with you guys. I strongly recommend meeting Dillon at the new west ford. thankyou guys.
Thursday 23rd Jun 2016newbie
I am a first time car buyer. I went to Key West Ford because I saw a car I liked on their website that had just arrived. When I emailed Krysten "Krys" Stanick at Key West Ford, she went to great lengths to make sure I had everything I needed and made me feel much less nervous. She introduced me to my salesman, Ryan who was also very helpful. When the car I wanted to see turned out to be not what I expected, Krysten went above and beyond to follow up with me and send me other options as they arrived, that she thought I would like instead, per my many requirements. Even though I did not purchase a car through Key West Ford, I felt very comfortable and taken care of by the people there, and I would recommend this dealership. I am sure that if I had chosen to purchase a car there, it would have been a solid experience.
Thursday 23rd Jun 2016sharp one
Its good to deal with friendly sales folks ,but when it comes to money and trading your car every thing changes .I paid about 700.00$ for maintenance plus 199.00$ for insurance on a used ford on top of 699.00 documentation fee. The later amount exists in other dealer ships ,but maintenance fee and insurance fee does not.
Monday 20th Jun 2016NoelG
After doing much of my own research, including reading dealer/salesperson reviews, and researching current prices paid for the vehicle of my choice, I reached out to Ryan. I let him know exactly what I was looking for (2016 Escape Titanium, Platinum White, etc. etc), he contacted me right away and we set up a meeting for the next day. When I arrived, Ryan had found the Escape I had been looking for, and knowing the research I had already done, came in at a price point exactly where I wanted to land. It felt so good to know he was respecting my efforts. We signed the deal right there. Gurj was equally efficient and accommodating in finalizing the deal. When I picked up the Escape two days later, Ryan quickly pointed out a tiny flaw that Key West committed to fix at their expense. All in all, this has been the best car buying experience I've ever had. I'll certainly be recommending folks come to Key West and see Ryan, for an honest, seamless buying experience.
Sunday 19th Jun 2016Babybluesky
Michael nokes personally called us when there was a good promotion, and didn't pressure us to jumpon the sales he gave us lots of options and sales opinion, a personal touch of what he likes in a truck, and did the best on listening to what we need in truck and what we wanted in a vehicle.... so to me I had a great family experience and talked to all the family members...
Tuesday 14th Jun 2016Ray Gauthier
I was treated like a person not a number at Key West Ford, so impressed! The staff was professional and experienced and everyone was eager to assist me with a smile! I found the car of my dreams a Key West Ford, a MUSTANG! And they made it happen! I would recommend this dealership to anyone and everyone! If you are looking for a true professional sales team who cares about you and not your wallet, this is the place to go to!
Monday 13th Jun 2016Parmar92
I give this place 5 stars because there is no other dealership like key west Ford. Their customer service is beyond any competitors level and offer only the best cars to their customers. They truly make sure you are happy with your car and they love to make dreams come true. The staff is beyond friendly and create a welcoming environment you can't find anywhere else in the lower mainland. They put your needs above theirs and understand the definition of loyalty. Thank you Key West Ford, always a pleasure -Parmar
Sunday 12th Jun 2016albicanuck
Lots of great sales reviews, so here are my kudos but to the Service Dept! Was scheduled for just a regular oil change on 0601. Upon arrival Joanne advised me that out of 2 recalls, (the most important one) regarding the driver side airbag they had the part available for repair. I happily agreed to have it taken care right away. During my wait as I was walking around Joanne kindly gave me an update of the service being done on my car and advised I would later be taken care of by Yashar since her shift was ending. Waiting in the service lounge was cool since I could see all the other cars being worked on including mine by owner name and car description on a screen. Yashar came over and gave me some updates regarding a nail in one of my tires and made recommendations on coolant and brake fluid replacement which I was totally unaware of. Overall, the customer service was awesome from beginning to end! And special kudos to Richard who worked on my Mustang!, which I love almost as a person! Thank you Service Dept. and keep up the great work. Rudy Avila
Thursday 9th Jun 2016Lito
Michael Nokes is an awesome guy to deal with from phone conversations to the final signing, Answer all my questions, a lot of patients and a really good guy.Looks after your best interests. Loving our 2016 Ford Explorer.
Thursday 9th Jun 2016SuperSouthpaw
These guys helped get me what I wanted, simple. Thank you! Will be going back to upgrade my truck when the time is right!!! F150 XLT
Wednesday 8th Jun 2016SashaP
Thank you for the excellent customer service. it was a long day but i was taken care of and in the end it was well worth the time and effort.
Wednesday 8th Jun 2016Coyote5oh
I loved my car. It was a powerful, head turning beauty and the beast combination. But I needed something more practical. Something with 4 doors. I also wanted something capable off-road. I needed a truck. I had massive negative equity with my car. I didn't think I could ever trade it in. I was discouraged, until I got a call from Dillon at Key West Ford. A friend of mine knew my situation and he contacted him, whom he had dealt with before. Dillon went to bat for me. I let him know what I wanted, and he worked like a champion to find me exactly what I wanted and make it happen for me. I now have an awesome truck. Thank you Dillon and the staff at Key West Ford.
Wednesday 8th Jun 2016Bajwa
It was a great experience,the employees were really cooperative and experienced they gave me a good deal and good options which helps me to find a better car on reasonable price..i am really thankful to all the staff.
Friday 3rd Jun 2016Darren Gosyne
Couldn't be happier with the sales process in dealing with Ryan. He went above and beyond to make our sales process smooth and even worked around our crazy deadlines. In two hours I had traded in my old VW, switched over insurance/plates, and drove off the lot in my new SUV. Highly recommend Ryan over at Key West! Everything from the appointment/emails with Romana/Krys, to Ryan's personalized video, to our fun test drive, and working out the final numbers with Gurj, was top-notch. This was absolutely the best car buying experience I've ever had!
Thursday 2nd Jun 2016KW
Romana was very helpful setting up my meeting with Rob. Rob & Warren were great to deal with on the sales side of it and Gurj made the finance part seamless. Everything about my experience was easy, smooth and just an overall great experience.
Monday 30th May 2016ranger
I was looking for a Ford Ranger that Key West did not have, but Ryan took the time to help me with a Ranger at ANOTHER dealership. I felt bad - with all the work Ryan was doing, he deserved to have my business/sale. Yet, Ryan was genuine in making sure I was informed, educated, and in the right deal, over making a sale off of me. I am thrilled with my truck and the deal, but that would not have been possible if Ryan had not helped me especially with what to look for and ask. Ryan is certainly the real deal.
Monday 30th May 2016Nicole
.It was a great experience walking into a dealership and talking with an associate (Michael Nokes) who was extremely knowledgeable, personable and professional. Michael had a great sense of humor and understood what we were looking for in a vehicle. He was willing to work around our schedule and even sent us a video of the vehicle explaining all the features. We felt no pressure and he answered all our questions anytime. Thank you Michael for all your help! We had our previous Ford vehicle in for servicing for the past 5 years and to this day, the staff and service at Key West Ford has been amazing. I will recommend this dealership and Michael to anyone looking to purchase a vehicle!
Sunday 29th May 2016Willy
I would like to thank Noella and Nick for all their help in making this purchase experience so utterly fantastic for me. No pressure sales, she found my truck I wanted quickly and threw in extras to seal the deal. Nick worked tirelessly to get all the paperwork completed with Ford and to get me out of my previous lease to make the purchase a reality. I want to thank all the friendly staff as well as Shalynn for her introducing me to Noella at the dealership. All top notch staff. Would highly recommend this dealership to any future ford buyers.
Sunday 29th May 2016Cookie
Prash exceeded our expectations of buying our car by providing our family with a NO pressure helpful friendly purchasing experience we highly recommend Prash for your Ford purchase! Thanks again Prash!
Friday 27th May 2016Aqueel Baksh
Despite me not purchasing a car, the staff was very friendly and willing to assist me in any way necessary. They were knowledgeable about the products and answered any questions I had. They also were not very pushy and didn't get aggressive when I decided not to proceed.
Thursday 26th May 2016Natalie Sache
Michael Nokes is awesome! Instead of sending photos of the van I was interested in, he sent a video. When I arrived and was unsure, he was confident and accommodating. Michael's hospitality was far above any expectation I had. He arranged details such as window tinting and even threw in extras out of his pocket. I can't say enough positives from my experience purchasing my vehicle from Michael. He is the salesman who goes beyond all others. Thanks so much! My family is so happy with our purchase!
Wednesday 25th May 2016Mani
I purchased a new escape from Kerry West both Ryan and his manager were very helpful and patient all along the process. Ryan is genuinely sincere with the customers and very accommodating. All the staff stayed late until around 11 pm to finalize the sales.
Sunday 22nd May 2016Stange15
Ryan did an amazing job getting me into my dream car, and so did everyone else in financing. Thank you to Ryan and key west ford for making me so happy with my purchase.
Sunday 22nd May 2016Captblind
If you don't like or find dealerships overwhelming, give keywest ford a try. They work hard for your business and are not in your face sales pressure. Their internet sales team are fast responding and will work hard to find you what you need. Not what they want to sell you. After you choose you are well looked after with the rest of the staff. Thanks Ryan
Sunday 22nd May 2016Ben T
I had been to other dealerships in the past and was unable to get a good trade in value on my old car, and I was resigned to the fact I was not going to be getting a new one any time soon... it was always "maybe next year I guess". I started following Ryan on the internet who actively promotes Key West Ford online and regularly posts on his Facebook and YouTube accounts on how he personally conducts business and how the sales process works, and I kept him in mind. So when a vehicle that I liked came up on Ford's online inventory search at another competing dealership, I brought it to Ryan's attention and he said to leave it with him. Ryan dealt with the other dealership, arranged for a cost-effective way to ship the car (it was not local), threw in some extras that was much appreciated, and made all the $ numbers work so well there was nothing to haggle about. Michelle in Finance was quick and efficient and it took literally minutes to complete the deal. Everything happened so fast it still hasn't fully sunk in, but I'm now in a new Mustang GT PP and I'm very happy. Thanks Ryan. (PS: GT350!)
Saturday 21st May 2016Kd
I recently purchased a new escape from key west ford. I did some research and chose the escape as the truck I was interested in. So I first went to a dealer in surrey to have a look at it at first glance. I was not impressed by the sales people or the sales manager who just wanted meto purchase the vehicle right then and there the first time seeing it at a dealer. I just wasn't sure what options I needed or wanted. So I went back on the ford. Ca site and used the build a ford software clicked on get a quote and I got a call from key west within an hour and raven set me up with Ryan leverette what a difference in sales people... Very relaxed no pressure. We went over what was available and he found the perfect vehicle for me. Very impressed! The rest of the staff took me through the process very efficiently as well Thanks to all Keith
Wednesday 18th May 2016Brad
Best car buying experience ever Prash was easy to deal with and no waiting around.also went out of his way to pick me up from airport
Wednesday 4th May 2016gsingh84
My wife and I were in the market for a F150. Rob was very calm personable straight to the point. We had a lot of questioned and he did not hesitate or get annoyed. He definitely helped narrow down our choice. Honest guy! Keep up the great work! Overall the dealership really respects it's customers very pleased
Sunday 1st May 2016Pedro Pereira
I came in yesterday with just an appraisal in mind, Michael was able to provide me with the best price on my car, made me completely comfortable about the purchase as well as seemed very enthusiastic for this new step I was taking in my life. Very knowledgable about the car, friendly and the whole experience felt more like a friend was assisting me than a salesman selling me a car given that Michael was always helping me find the best option that fit my budget and lifestyle.
Sunday 1st May 2016Seniors needing help
Trusted the dealership,received good support in making a choice from M J , satisfied with the car, thanks for listening to all the wants and needs of the customer.
Friday 29th Apr 2016Llannddiiabe
They are friendly, helpful and very professional in dealing with us. They make us feel comfortable and give us omplimentary gift, a Samsung galaxy tablet. We're very satisfied the way they entertain us. Thank you so much and keep up the good work.
Tuesday 26th Apr 2016ZG
I am fresh new in BC, Jesse gives a great patience and a lot of help on my deal for my ford edge 2014. He come pick me up and show me arround and are very friendly with all my questions. GREAT experience and can not be happier with Jesse's service!
Monday 25th Apr 2016Shane150
Hi my name is Shane and i recently purchased a F 150. Michaels responded to an online intrest very fast and was a pleasure to deal with. He was extremly professional and felt like i was in good hands when it came to picking the right truck for what i needed and could afford. All the staff there deserve a pat on the back you guys do a great job.
Monday 25th Apr 2016Nickole
I couldnt be happier with my experience at keywest ford! All the staff were amazingly helpful and made me feel very comfortable buying my first vehicle! I would like to thank all the employees that helped me get into the most amazing, adorable new Focus!
Sunday 24th Apr 2016dustyash
Hi my name is Ian screen name aka (dustyash) I recently purchased a new vehicle at Key West Ford and being a long time customer for over 13 years I could not think of anywhere else I would want go they always are very pleasant to do business with and I get a strong sense of compassion when I talk with any of the sales associates. Michael Noaks, Ryan Leverette and Michelle Kellough especially,,, they were all extremely well organized and they helped me get into a new Ford Focus ST. Thank you guys for everything! Cheers.
Saturday 23rd Apr 2016LF
I recently purchased a new vehicle at Key West and found that the staff were very personable and accommodating. I was especially pleased with my sales associate Michael Nokes. I found Michael to be very friendly and extremely diligent in addressing any concerns that I had. Michelle Kellough in Finance was also very helpful and very friendly. Michelle is someone you feel comfortable with immediately.
Thursday 21st Apr 2016ArthurArthurArthur
I was sceptical of the car buying experience, dealerships in the past have swindled me into signing papers with too little information resulting in monetary troubles. Thankfully at Keywest Ford they were open, honest, and transparent during the entire process. The level of care and attention to detail was impeccable. They were a letter to find me the perfect car, and even though I returned over a few visits I never felt rushed or pushed or like a burden. They truly embraced making my car buying experience an experience to be enjoyed, and as the title says, it was the best car buying experience of my life.
Tuesday 19th Apr 2016underb
Very hard to find a honest dealership that has your interest at heart. The team at Key West Ford was prompt and polite. They always had time to respond to all my inquiries right away, and purchasing my vehicle there was an enjoyable expirience!
Monday 18th Apr 2016evaanddaniel
I really like keywest ford dealership .Jesse Shen was really helpful ,knowledgeable. very friendly atmosphere, I would recomend this place for other people buying or looking to buy a ford.
Sunday 17th Apr 2016ron w
Robert was very informed on the vehicles and made some great recommendations to meet all my requirements. Thanks again for all your help. Ron W
Saturday 16th Apr 2016jocelyn gabiane
Buying a new car can be a little nerve racking especially for a newcomers like us. With Michael's expertise, he made it happen.Big thanks to Michael Nokes for his excellent service. He helped us a lot on the deal that lead us to buy the new 2016 Fod Focus. It was a great experience and would recommend Key West Ford with others! With Ford, all can afford! Will definitely purchase our next Ford from them..
Saturday 16th Apr 2016davemustang2016
I had a great experience! Noella was great to deal with on the sales side of things. Never pushy and actaully listened to what I wanted and what my budget was (unlike some other dealerships and sales people I have dealt with). The finance department was also wonderful to deal with. No high pressure tactics, no up-selling but great recommendations and very pleasant and relaxed to deal with. Got a great car I'm very happy with and most definitly recommend the dealership.
Friday 15th Apr 2016Ivy
All 3 employees I dealt with were attentive, understanding and very helpful. I can not thank them enough for everything. I am one happy customer!!
Friday 15th Apr 2016focus
Jag Dhillon, is a very nice gentleman. I came from the Kootenay's, to get my brand new car, and Jag came to the airport to pick me up. When we got to Key West Ford, he showed me the car I was interested in, and showed me all the bells and whistles to it. It was all washed, and looked very nice. I asked him about another model I was interested in, and he checked on that one as well. Jag, is a great benefit to Key West Ford. I am very happy, and I will come back to Key West to purchase again! By 6 p.m. that day I was driving away in my new car, THANKS JAG!
Thursday 14th Apr 2016Jessicabonita
Quite pleased with the internet people very professionals specially ,Romana Grguric she is wonderful and very attentive to your needs and requires .?? lucky dealer to have her as an employee
Tuesday 12th Apr 2016eric
The sales person I had working with me to find the right car was friendly, not pushy, and informative on Ford cars. I had spent 4 solid days looking at up to 5 different compact car models and Robert made my choice to go with the Ford Fiesta easy, a true salesman that will go the extra mile to make sure his clients have a stress free purchasing experience. I like to add that everyone I dealt with at Key West Ford, Michael, Wes, and Julius made me feel good about buying my car there. Thanks Guys, your great ! Eric Rempel
Tuesday 12th Apr 2016Maria
I am a female senior who approached purchasing a car with great trepidation. Jessie made me feel at ease and was very respectful and patient, and answered all my questions and provided many suggestions. He even offered my husband and myself delicious cappuccinos! Jessie did everything to ensure we received the best price possible. All the staff provided us with courteous service and I would highly recommend this dealership to anyone wishing to purchase a new or used Ford.
Tuesday 12th Apr 2016Chris
I bought a 2016 F-150 from Key West and sales associate Robert Antoniak provided excellent service and had a deep understanding of the many options this truck has to offer. I would not hesitate to work with Robert for future vehicles and I recommend him to anyone looking for a new or used vehicle. Key West has a great selection of vehicles over a wide range of prices. Thanks Robert! Chris
Tuesday 12th Apr 2016charlie
My wife and I just bought a 2015 Ford focus. Michael was excellent to work with, he made the whole experience easy for us and not stressful. No pressure sales here. Michael is a an awesome guy to deal with. We will be back to see Michael again when we trade up in the near future. Thanks again for everything Michael. Jackie & Chris Latval
Monday 11th Apr 20164bjohnson90
I bought a 2010 Chevrolet Impala. Michael made the experience easy and enjoyable. It was easy for me to find the car that I love and with a big selection of new and used they make it easy for everyone.
Friday 8th Apr 2016KenW
I would highly recommend dealing with Ryan Leverette at Key West Ford. He was more than helpful and willing to go that extra step to earn my trust and business, a true professional. He was able answer any, and all my questions ( and I had lots ). He was very patient while I was trying to make my mind up on which Mustang to take. Ryan has followed up with me since I bought the car, unlike many other sales people that I have dealt with. Thank you Ryan, and Key West Ford, for a great experience.
Wednesday 6th Apr 2016kaybsinghV6
Hi, this is kirpal, i visited keywest ford last Saturday to check a 2014 ford mustang. i was so in love with the car when i saw the car. and the way they showed me the car. i got the best deal from keywest ford. I've got my dream ride. thanks
Wednesday 6th Apr 2016k150
WE WERE LOOKING FOR A NEW CAR AND HAD A COUPLE OF MODELS IN MIND. FINALLY DECIDED ON A 2016 MUSTANG GT. MICHAEL KEPT LOOKING AND CALLED US WHEN THE ONE WE WANTED CAME INTO THE DEALERSHIP. WE TOOK IT FOR A TEST DRIVE AND WE WERE HOOKED. THANKS MICHAEL FOR THE GREAT CUSTOMER SERVICE.
Wednesday 6th Apr 2016Sergio Sanchez
Im grateful for the excellent service of Michael Nokes . Great customer service and even better excellent customer satisfaction . When buying a vehicle , I highly recommend to do it with a professional team . Key West Ford team provided me a very pleasant buying experience . Easy , Simple and Fast . Thank you Michael Nokes . Thank you Key West Ford .
Saturday 2nd Apr 2016Michele Taylor
My husband and I were looking for a newer vehicle to replace my older ford Focus . I had a picture in my mind of what I hoped to buy at Key West Ford. But Jag and Wes were able to find us so much more then what I had pictured. Gurj helped to make it all possible. I ended up driving away in my dream vehicle a 2016 Ford Escape!!! Vehicle buying is stressful but this team helped us get to where we needed to be. I truly appreciate the great service...always friendly, kind and down to earth!
Sunday 27th Mar 2016Jim&Carm
We were in the process of looking for a new vehicle for about a month. We decided on a Ford Escape. Jag was fantastic to deal with. He was quick to get back to us when we had questions and was very accommodating to our needs. It was a very relaxed process with no pressure to make a decision. Once we decided to buy, the service did not stop. We asked if they could fix a few rock chips and Sue in the service department made sure I was looked after right away. Kam was also great by making sure l had a loaner vehicle even though all their loaners were out. He ended up giving me his car to use and insisted on it.. GREAT SERVICE.
Saturday 26th Mar 2016Maria Clara Nunes
About a week ago I bought a 2003 Passat. For sure It wasn't the best business Key West Ford has ever done. Not even close. But I can´t say the same from my end because what Michael Nokes did for me is not really common. Thanks Michael!
Tuesday 22nd Mar 2016Thrilled!
My wife and I were looking for a vehicle we went to the dealership but the one we were interested in had been sold. Our salesman Jag was very sympathetic and said that he would do everything he could to find us the same vehicle that we were looking for in our price range. We didn't think it would be possible . But we got a call a few weeks later and Jag came through for us, we love our new vehicle and would recommend that dealership and Jag to anyone! Dave.
Tuesday 8th Mar 2016Tarun143
If someone looking to buy a car from key West, go see RYAN. He will just take care of your needs and wants, not pushy at all. The dealership overall is okay, all depends on who you deal with.
Tuesday 8th Mar 2016allisong
I just wanted to express my appreciation for the excellent service that Michael Nokes provided us in the purchase of our 2014 Ford Escape. Michael listened to our wants and needs and provided us with what is a perfect match. Thank you so much Michael for listening!
Monday 7th Mar 2016Dylan11
My first car buying experience was amazing, Ryan helped make it everything that I wanted and more. I even got cake and balloons. Ryan had gone above and beyond.
Sunday 6th Mar 2016A & R
we bought a used ford last week from this dealership. It was the best car buying experience because of the people that work there. EVERYBODY was relaxed and helpful. Our salesperson was Noella - a pleasure to deal with.
Saturday 5th Mar 2016addy
Thanks again Michael for the awesome price on my purchase and trade in. Michael walked me through the trade in from an honest approach. I had some fender benders, and he walked through the changes to my trade in value based on different repair options. In the end, I decided to sell the car as is, but still got an excellent price for it! I ordered my new focus with some custom options that most dealerships weren't bringing in, but I can't wait to pick it up in a few weeks. Mike, when's the car coming :-p
Saturday 5th Mar 2016vermakov
I came in mind with getting a Mustang and came out getting the car I want. I was approached with people who had knowledge of the car and could educate me about it. They worked within my budget and offered me a deal that was ideal for my financial situation. From test driving the car to paper work, the people at Key West Ford stayed after hours to do everything in their power to make sure I got the car I wanted in the end. Overall my experience at Key West Ford was excellent and look forward to continued business.
Friday 4th Mar 2016Kia
I was in the market to buy a Ford Escape and this was the first dealership I stopped at. I met Mj who was very helpful and patient. Mj found a couple of escape that suited my needs and let me test drive one. This was the first positive car shopping experience . There was no pressure and a very friendly atmosphere. I would definitely recommend Keywest Ford to anyone who wants to have a great vehicle shopping experience! Thanks Mj for your kindness .
Friday 4th Mar 2016Capt.Gal
Both Michelle and MJ made my experience of buying a car simply enjoyable. They were very profeccional, helpful, easy going and working as a great team. Michelle and MJ crushed my negative stereotype about car dealership which I had for many years. What they showed me it's an exemplary way of dealing with customer in our modern competitive world.
Thursday 25th Feb 2016carlboss
M j who was the salesperson was very helpful and knowledgeable. He helped us every way he could. Nicholas in the business office was able to work wonders with monthly payment issues.
Monday 22nd Feb 2016dustyash
Hi this is Ian,, my user name is (dustyash) I test drove a Focus ST on Saturday and Ryan Leverette helped me. Ryan Leverette was excellent in that I felt very comfortable. Ryan displayed a very professional atmosphere he had a lot of knowledge and was very patient when listening to my situation. Another thing to add that when coming to test driving a vehicle Ryan walked me through step by step for what to expect in regards to the vehicle we tested. I highly recommend Ryan when purchasing a new or used vehicle. The team at Key West Ford go above and beyond to serve your needs Ryan displayed a good example of this I was very impressed with the service he provided. Cheers, Thanks Key West Ford!
Friday 19th Feb 2016Ceepatry
Thank Thank you Keywest Ford. AGAIN for the 5 th time in a row you moved mountains and earth to give me the most awesome deal available. I have bought 5 brand new vehicles from you in the last 11 years and vehicle has been a satisfying experience. This vehicle I just purchased is again buyers satisfaction and not a buyers remorse. I wouldn't go anywhere lease but directly to you. I have had all my vehicles faithfully serviced at Ketwest Ford and have had no complaints. I have even received free oil changes because of the rewards program and for also just being a faithful customer. Thank you again!!!!
Sunday 14th Feb 2016Tanner2016
Jesse Shen was the first sales professional I encountered who is not pushy at all. He let me think things over in my own time. When I was ready he was easy to work with. I felt really comfortable. This is the reason I bought the car from him.
Friday 12th Feb 2016654321
After long search and so many hours were wasted looking for a work car. Finally i bought my 2012 grand caravan from key west ford. Most dealership i went; i used to tell them about my budget and what type of car i was looking for. Unfortunately, they wasted my time and long way driving trip to their dealership place offering me completely something different that i wasn't looking for. When i found my grand caravan, i told MJ that i am looking for this type of car and this is my budget. His answer was ( YES YOU WILL BE ABLE TO HAVE THIS CAR TODAY AND DRIVE IT HOME). My question was straight and his answer was straight. At the end, i got best service at key west , and MJ was helping me till last minute of my leaving from key west !!
Thursday 11th Feb 2016jennyattheblock
I had previously had a terrible experience with this dealership. They corrected the problems and said if I came back to buy again they would do their best to give me an excellent deal. The salesman Rob V was excellent, the finance guy Nick was excellent, Ryan who assisted with the vehicle technology has been excellent. I am hopeful that when I return for servicing etc. the service will continue to be the same.
Thursday 11th Feb 2016CA
I was specifically interested in a hybrid or plug in electric vehicle purchase this time around. From the first online inquiry, Ryan was amazing and on it! Gave me a personalized video tour of the C-Max and from start to finish made this process such a pleasant one. Thanks Ryan and the Team at Keywest Ford. Well done. I'll spread the word!
Monday 8th Feb 20162004HondaGuy
Guys.. all people reading this review. My first experienced buying a car through dealership and it's awesome. Best dealership I know. Ohhh that awesome man.. named Robert Antoniak a very easy going guy. Even how busy he was on that time. He can still manage me in his own cool special way. Look for that guy! Trust me ;) and he got me free tinted window. Yay!
Saturday 6th Feb 2016Peter Hahn
Michael Nokes and the Key West Ford dealership made my buying experience very easy and efficient. It all started by picking out my car online and getting an honest and accurate quote. I then showed up at the dealership to take a test drive with my chosen Ford Focus ready at the front door waiting for me. After Mike negotiated a great deal for me, I had my Ford Focus deal finalized all within 1 hour of walking through the door. This dealership is very well organized; they also warmly welcomed my 2 young kids in their great play area and customer lounge, providing them with toys, popcorn and juice. This was the easiest and best car purchasing experience I have ever had.
Wednesday 3rd Feb 2016Tania
Thanks so much to Ryan Leverette of Key West Ford Sales. I started shopping for a Ford pickup truck a few weeks before my purchase and dragged Ryan out on many test drives. He was patient and helpful and was able to answer all of my questions. I've been driving my new truck for a week now and I'm just so thrilled. The follow up from Ryan has been great. I would highly recommend Ryan and Key West Ford if you're in the market for a new or used vehicle.
Tuesday 2nd Feb 2016K2016
We shopped around at other Ford dealers but came back to Key West Ford . Here we found Rob to be very knowledgeable about Ford F150s. Nicholas was very efficient in getting the paperwork done and providing us with the best options financially. Ryan the tech guy explained simply how to use the different features and functions. Would recommend this dealership to others , also has a good selection of vehicles.
Monday 1st Feb 2016Fred0913
MJ was great to work with. He provided me with all the information that I asked for about the car. He went over and beyond to help me with my purchase. I highly recommend buying a vehicle from him.
Friday 29th Jan 2016kk099
Got a good chance to look around at used vehicles and found something that fit into our needs of what we were looking for. Have recommended the sales associate to freinds and family who are also looking for vehicles.
Friday 29th Jan 2016Sharon
After having a disappointing experience from another local Ford dealer we headed to Key West Ford after reading all the positive reviews online. Well those reviews couldn"t have been more right, we were amazed by the treatment we recieved right from the moment we arrived. They didn"t have the new 2016 Escape Titanium in stock that we were looking for, so Noella spend the time to track down the exact Escape we wanted at another location, and arranged to have it shipped to Key West Ford for us. The staff were friendly and accommodating . 4 days later we went back , quickly had our paper work done , no pressure, did a thorough inspection of the Escape with Noella and were driving away in our beautiful new Escape in no time. Very pleasant experience, would definitely recommend.
Friday 29th Jan 2016Katrinalynn
With this being my first ever car buying experience, Ryan was very helpful in assisting my family and I. We walked around the used car lot and at no time did I ever feel pressured or vested towards any direction. We looked at our best options and I am now the proud owner of a 2011 Ford Escape! I would highly highly recommend Ryan for your car buying experience. He will provide you honesty and trustworthy; once again thank you!
Friday 29th Jan 2016DustinG
I was able to look all around the lot without being bothered. I had already picked what I wanted before dealing with MJ. He was very easy going and didnt pressure me in any way. The staff are all great. Ill review again when I get a service, or have to make a claim on the extra insurance I purchaed.
Tuesday 26th Jan 2016Yellowman
They made the experience buying a car very easy and relaxing. Talking to them over phone help me make the chose to make the trip from Vancouver Island to the mainland.
Monday 25th Jan 2016craigers123
Ryan was nothing but professional . Nothing was over promised. Ryan came through on all the 'little' details! I highly recommend Ryan and Team Key West!
Monday 25th Jan 2016oldboatman
Our salesman, Nathan Wohl, was very friendly, informative, helpful and easy to deal with. We had a few issues that he promptly handled. We would have no problem recommending him to our friends. We found the detailing of the vehicle not very good.
Sunday 24th Jan 2016J & K
Did not feel as though we were being ripped off with the price or trade in. Busy, happy, environment. Comfortable - which is not something that you usually find in a dealership.
Saturday 23rd Jan 2016Jim and Eileen - Chilliwack BC
Purchased a used 2015 Ford Escape in early January 2016. Both the dealer Key West Ford, New Westminster, and the salesman Prash Krishanthan, did an excellent job. Would not hesitate to recommend my friends to deal with them both. Excellent experience in what can sometimes be a stressful situation. Very happy with the end results.
Wednesday 20th Jan 2016Denise
My husband and I went to Key West as they advertized that they gave the best deals, plus they had a large selection of the type of used vehicle that we wanted. We called ahead and talked to a salesperson to be sure that in fact there were that selection on site and available. Upon our arrival our salesman was summoned and came quickly. Based on our preferences we were taken to our first choice vehicle and took it for a test ride. Perfect for us! I had done my homework so knew what a decent deal for us would be and we came to an agreement. All of the people that we dealt with making the deal were relaxed, low key and friendly. We were told that if for any reason we didn't want the vehicle within 30days we could bring it back and select another. That is really nice. What I really appreciated is that they happily agreed to deliver the car to our home in North Vancouver, the next day. That saved me a great deal of hassle! A day later the dealership phoned to ask how the car was and if we had an concerns. I definately would recommend this dealer.
Thursday 14th Jan 2016JohnO
Overall we were very impressed by the level of service provided by the internet sales team, courteous, professional, and service oriented. and we got an AMAZING deal!!! Doesn't get much better than that!
Saturday 9th Jan 2016Fgrajal_35
Key West Ford was able to get me approved on my new ford focus with my horrible credit, its my third time with working with Ryan and Gurj, every time i come here i get the best customer service, with the peace of mind that i will always walk out with a reliable vehicle. I strongly recommend seen Ryan for buying a vehicle, he will provide you with great customer service and low price as always.