Thursday 14th Dec 2017J123
Jag listened to me and found a vehicle that fit my needs and price point ! He made sure I was taken care of and satisfied . Great customer service skills !
Monday 11th Dec 2017Mike
We found the truck we wanted on auto trader at the Key West dealership and called to let them know we would come down from Williams Lake to look at and purchase if all was good. When we arrived we had found out the vehicle was sold. I was extremely disappointed however Robert, who was appointed to be our salesman, had found a newer replacement that we were happy to purchase. Robert was very accomidating. I have purchased a few vehicles from dealerships and Robert has made this one the best experience by far. We walk away from the deal happy that we have spent well. We found an item that was missed on inspection and Robert was fast to correct it. Robert is a keeper. He’s all about the customer. Good job Key West!
Friday 8th Dec 2017LMac
110% happy with key west ford. Rob is very good at his job and found the perfect fit for me. No pressure sales and everybody I met in the office was friendly and knowledgeable. Highly recommend.
Wednesday 6th Dec 2017Alec Grose
I wanted to make an informed decision about buying a car. Allan was great and it felt like he really knew where i was coming from with buying a used car. He empathized with my need to check off every concern I had on my list and I also felt comfortable around him the entire time. He came to pick me up himself all the way in North Vancouver! awesome guy, very knowledgeable, and has the utmost respect for his clients. I will recommend Key West Ford to anyone I know who wants to buy a used car. I'll tell them to "ask for Allan" ;).
Sunday 3rd Dec 2017NM
Robert was very easy to work with and accommodated my schedule. He worked hard to get us the best deal he could on our car. Would be happy to work with him in the future!
Saturday 2nd Dec 2017Irene
Allan helped us to choose a useful truck with a good price, and I really appreciate their service, the whole sales team and financing department, they are really efficient. I will recommend key west ford to my friend.
Thursday 30th Nov 2017elltee
I had a great experience with purchasing my vehicle from Key West with the help of Zach. He was great to deal with and I am quite pleased with the outcome. Gurj in finance was also great, he spent the time to explain all the options and helped make the whole experience seamless. A big thank you again to the team at Key West.
Tuesday 28th Nov 2017Haga Inc
I waited at least 3 weeks before finally posting a review. So far so good. Eric Yapp was my salesperson and can't say nothing but good things about him. I was looking for a truck for my company and left there happy. Ask for Eric at reception and let the magic happen
Monday 27th Nov 2017BLOODRED666
I am from Alberta and I was in the stressful position last week of finding out I couldn't insure my car here because it was in poor condition, it would cost over $3000 to repair it to code and that old car wasn't even worth $100. I needed a new vehicle and I needed it quick but never having bought a car from a dealership before and being young I was worried I would not be able to get a loan approval to make this happen. Then Key West came to my rescue, within about 2 hours of being there I was sitting in my new car. They had everything in-store from the sales team, the financing team and even an ICBC broker. Not only was I in this beautiful new car, they also took my old crap car for me and even paid me $100 for it when I was told I would be lucky if I got $80 for it! Here I am, a week later, all the paperwork done, switched over to ICBC and a affordable bi-weekly payment plan that my partner and I can actually afford! Every team member has been super helpful along the way and I know if I ever need anything I can just call and they will help me out! I never thought buying a car would be this easy but.....it really is. I have put off buying a new car for years because the fear of how expensive an complicated it would be but, I was so wrong!!!
Monday 27th Nov 2017Shay77
We had Jag as out Sales rep and he was great, really helped us and wasn't too pushy which is what we like. He worked hard for us to get us what needed and wanted.
Monday 27th Nov 2017Amulia You
Started my search for a Ford Mustang at the Richmond automall ford dealership, they didn’t even let me test drive the car! Went to key west ford and found Robert, he let us test drive the car, and gave us amazing customer service! Plus they got better deals and a bigger inventory than anyone else. Enough though the shop is further for me, it’s definitely worth the drive!
Saturday 25th Nov 2017redcedar
We saved ourselves a lot of dollars by coming to your dealership to buy our van. I would recommend to people from the Okanagan or Kootenays Make the drive to save money
Friday 24th Nov 2017Ali & Shelley
I dealt with Raven at first by phone inquiring the status of the vehicles that I was interested in. She was friendly and gave me the information I needed. The day we went to Key West, Raven was not there and we were referred to Robert Antoniak. He is friendly and very well versed of the vehicle (Ford F350), He is honest and laid the cards in the table, so to speak. He showed the truck to me and my wife and he showed us the workings of the controls before going for a test drive. He showed us the best route to test the truck. We negotiated and he is honest in his dealing with us. In other words, we bought the truck. The employees are all great, from Raven, Robert, Kal and Michelle. What a team!!!!Thank you guys.
Tuesday 21st Nov 2017Randy P
Robert took the time to go over the vehicle information and answer all of my questions. He was very knowledgeable when it came to the F150's and made sure I was getting the right vehicle for me. I was given the time to make decisions and Robert was there when I was ready to proceed. My trade in options were discussed at length and I left feeling that my business was valued. Very happy with my new truck and have recommended Robert to others already.
Saturday 18th Nov 2017valerietsui
Robert was INCREDIBLE from my first step into the dealership all the way until taking delivery of my vehicle! I was quickly greeted by him when he showed deep and genuine interest in taking care of me while shopping at Key West. Robert is extremely knowledgeable and was able to answer every single one of my questions to the point but with full detail. I would definitely recommend anyone who is looking for car shopping experience made easy and fun to see Robert! He will definitely take care of you!
Friday 17th Nov 2017KGM
I had an excellent experience dealing with Robert Antoniak on my recent F150 purchase. After my initial test drive, I took some time to think about the purchase. Robert followed up with me but was not at all "pushy" which is something I value when dealing with a seller. I found him friendly and very easy to deal with. Robert really knows his products and had an answer for every question I had. I would recommend Robert and Key West Ford to anyone looking for a new or used vehicle. I also had an excellent experience setting up my financing with Michelle Kellough. Michelle went through all of the options and set me up with a finance plan that worked perfectly for me. Michelle is also very friendly and professional and I was quite happy with the service.
Wednesday 15th Nov 2017weverton
Allan was extremely patient and professional with me , showing me the best match to my needs . I am really happy with my choice so I do recommend you ask for him.
Wednesday 15th Nov 2017Brad
Robert Antoniak was professional, courteous, and answered all of my questions honestly. After having researched a few suitable vehicles on AutoTrader, I found a great car at Key West. Robert was eager to have me test-drive the vehicle, and I walked out with new (lightly used) car that afternoon. Very pleased with my purchase. Thanks to Michelle too!
Saturday 11th Nov 2017Beeera
Nothing but praise for the car; the service and the dealership and its culture. I have never had so painless and enjoyable experience at purchasing a car. Typically, it has been a somewhat anxiety-laden, somewhat pressured experience. Utterly different at Key West. Best experience ever in a car dealership. This will sound odd, but they seemed like friends. JDF and ALA - New West
Friday 10th Nov 2017Wzt77294525
Had great deal with you ,thanks for your help. I’m highly recommend this dealership because for the great service. Hope deal with u agin !
Wednesday 8th Nov 2017PKC
This dealership was very friendly and welcoming. All the associates were very helpful. We selected a vehicle and left a deposit and returned the next day and drive away as very happy car owners! Definitely recommend key west ford to anyone looking into buying a new or used vehicle!
Monday 6th Nov 2017jim
Found Allan and rest of ground very good to deal with. He wasn't pushing and prepared to what was needed to get the sale. thanks
Monday 6th Nov 2017S Poole
I came to Key West Ford looking at a very specific vehicle, hoping to trade out of a sedan into a small SUV. Ian was the sales guy on deck, and was very friendly and helpful. He understood that although a deal was possible, it wasn't guaranteed as I had appointments to see other vehicles. We test drove the vehicle I was there to see (2017 Nissan Rogue), and he was very patient with the bad traffic on a Friday afternoon. He wasn't pushy or in a rush to get out of the car. We talked trade in potential on my old car, and about a possibility of a deal. I reviewed what he offered, and said I'd keep him in mind as I finished my other test drives. Once those were done the next day, I selected the Key West Rogue as my car of choice. Ian was kind enough to come in on his Saturday off to help secure the offer he'd made me the day before, prepare the paperwork, and walk me through the process. I was never left alone, and never felt lost in the shuffle. He also went to work scrambling to find me replacement floor mats (which had gone missing from the car) and a gas card to make up for the partially emptied tank. It's worth mentioning too, every other employee I dealt with - every single one - was friendly. Whether it was another sales person taking two seconds to tell me where Ian was, the ladies at the front desk giving me directions, or dealing with the finance (Michelle was also awesome!), I didn't meet a single person at Key West that gave me a bad feeling. Ian was a pro - dealt well, listened well, showed patience in asking for and landing the deal, and made me feel valued as a customer before moving on to any other business. I had a great experience dealing with him, and would do so again. This has been the easiest car purchase I've ever made. Thanks Ian!
Sunday 5th Nov 2017IGrewal_Pathfinder2017
I came in to the dealership looking to move up from a five seater sedan into a 7 seater SUV. Allan greeted me shortly after arriving and I let him know what I was looking for. I'm glad I didn't have to search all over for someone to help me like I've run in to at a few other dealerships. He fought through the cold weather to show me vehicle after vehicle till we found one that worked. We didn't end up doing the deal that day since it was a little more than what I had budgeted. Allan being the great guy that he is, called me a couple days later to let me know of more options that would be available for me from a new shipment that was coming in. I was happy that he kept working to help me well after I had left that day. Not every sales guy would go above and beyond like that. That's why I think he deserves 5 stars. The dealership did a great job making their vehicles available and did a fantastic detailing job on the slighty used vehicle that i purchased. I would have given Key West Ford 5 stars but I only received a half tank of gas when I left. I figured after giving them tens of thousands of dollars in business a full tank would have left a nice impression on their customer. It would have been completely empty if it wasn't for Allan seeing it before I left and he was quick to get it up to at least half for me. Overall a pretty good experience.
Thursday 2nd Nov 2017KRW
First time purchasing a new vehicle and I had many questions. Allan and the crew at Key West Ford were fantastic from start to finish.
Wednesday 1st Nov 2017AQuebec
Great experience. They went above and beyond to help us get into the vehicle that we wanted. Would not hesitate to recommend this Dealership and the staff we dealt with.
Tuesday 31st Oct 2017Limited150
I would recommend this dealership and my sales representive Jag because you will find much better deal way easier than any other places. I started a short online chat for their inventory status. Jag followed up with a phone call within 10 minites. I traded in my SUV and bought my dream truck on the next day. Their staff I met were super helpful, and the process was flowless and stress less. I was even more satisfied with Ron at their service department when I have to go back to the dealership for a minor adjustment. Ron is so knowledgible to identify the problem, and provide solutions which is so custermer focused. I will definitely come back for all future services for my truck.
Monday 30th Oct 2017Philip B Wardley
Jag, Ian and Michelle were really great to work with. Jag approached me when I walked onto the lot and had a low key approach....a good balance of sales and wanting to help. I came back the next day with my wife and when Jag was with other customers Ian stepped in to help. There's obviously a great team environment at this dealership. I would definitely recommend Key West Ford...and I love my new car! : )
Monday 30th Oct 2017Bajwa
Best dealership in the area. Gave me good deal and customer service great. I recommend everyone to this dealership.Great team, customer satisfaction. Ye, ye, ye
Saturday 28th Oct 2017Black
I just wanted to send along a note to say thank you to Robert Antoniak for his professional approach and his commitment to detail. I felt that my business was appreciated with Robert taking the time to make sure I understood all aspects of the process..
Friday 27th Oct 2017Wes123
Coming here was a great experience overall and highly suggest coming here. Robert helped me out with getting into my new f150 and it was great service. Thumbs up, Robert is the man!
Thursday 26th Oct 2017Juko
A great truck-buying experience. Robert and Peter did all the hard work finding our vehicle so we didn’t have to. They made sure we got exactly what we wanted without any pressure.
Saturday 21st Oct 2017engineliteAlison
Purchasing a vehicle is stressful for me but Allan made my experience easy, comfortable and fun. He was honest and professional and helped to resolve some issues that arouse without any question. He spent a great deal of time reassuring me and went out of his way to answer my questions and ease my stress. I appreciate Allan's commitment to his clients and especially the dedication he gave me to find a car that I am comfortable in and happy with. I will be recommending Allan, to all my friends, who wish to buy a car. Kelly was like a breath of fresh air, good humor, organized, easy to talk to and knows her "stuff". She made the paperwork easy and explained everything in a clear professional manner. Everyone I encountered at Key West Ford were amazing.
Friday 20th Oct 2017Davinson23
This guy was very professional and friendly, i think i got a great deal with my Caravan; hopefully i'll ne back next year for a Truck.
Monday 16th Oct 20172017yak
One staff of Key West Ford service had gave me and Julie everything, that we had requested to find information of 2009 Toyota Matrix. Finding and digging more details of history vehicle made us happily satisfied before bought a right vehicle. Also, it was an ethical service with a good attitude to do right thing, that we had asked for.
Thursday 28th Sep 2017Trailblazer
This dealership has many additional fees they add to your purchase after you've agreed to a price. A$599 doc fee (expected, albeit higher than average). Unexpected is- A $995 finance fee, a $199 insurance transfer fee, air conditioning fee & tire fee. Also was 'mistakenly' charged an extra $1000 on final invoice. None of the additional fees.were.disclosed to me. I only clued into this after the salesman called and asked for even more money, stating they hadn't charged me for the running boards. Which by the way, they give you a FORD accessory book to choose from, then give you cheaper aftermarket running boards. They did admit their mistakes and took responsibility for the over charges and refunded over $2600 to me via check/credit for accessories. The salesman was good, low pressure, friendly. I am happy with the vehicle and the end price I paid. However, the failure to disclose any of the extra and frankly ridiculous fees to the customer is a huge problem. I can imagine I am not the first this has happened to and likely not the last.... Beware.
Monday 25th Sep 2017Rob and Jackie Pearson
My wife Jackie and I are so impressed with our new purchase of the Edge Titanium, and the service we received at Key West! Everyone we met at this dealership was friendly and courteous. We definitely recommend coming to Key West, and dealing with Robert Antoniak.
Monday 11th Sep 2017Javabridge
The knowledgable and low pressure approach I experienced while purchasing my new truck was enjoyable. The entire staff was a pleasure to deal with throughout the whole process and they made the decision to purchase easy.
Saturday 9th Sep 2017Roly929
Those people are doing a terrific job they got me out of my Fusion and back in to a f-150 in a very short time. They work hard to get me the best interest rates and gave me top dollar for my car I highly recommend Keywest Ford the people there are top notch with a friendly attitude Go visit them and you will see Thanks guys I'm one happy customer!!!
Saturday 9th Sep 2017lisa1611
i was very satisfied with the attention given by the knowledgeable and trustable Michael and other professionals at the dealer on their own jurisdictions, i strongly recommend this FORD DEALER to every one looking for a vehicle, you will find trustworthy answers.
Thursday 7th Sep 2017Marjorie*
Our experience was exceptional, we were appreciated the knowledgable staff who were available to answer all our questions and help us make an informed decision.
Sunday 3rd Sep 2017KAT_B
I had really great experience with this dealership this is my second time purchasing from them Jag was my salesperson this go around and he was great. They really worked hard getting my approval on something that I would like and something that I can afford. I would definitely recommend going to the stealership for a seamless process and options I have nothing to complain about with this purchase or my previous purchase. Nicholas and finance was also amazing great customer service I'm really happy with the assistance I received and the overall outcome. I'll definitely be back in a year maybe two for my next vehicle upgrade. Thanks a million, Kathleen
Tuesday 29th Aug 2017Mitchell
Purchased a car from Mike Nokes at Key West Ford and the experience was exceptional. I never felt pressured and at all times felt like Mike was trying to get me the right car for my new family. He didn't BS me when it came to negotiating the price and his boss Wes was reasonable when it came to the trade in value of my car. You can also tell that Wes has the best interests of his sales staff and wants to work with them to make a deal happen that leaves both sides happy. Gurj in financing was great to deal with and worked with me to find the right extended insurance for my needs at a decent price. I left extremely happy with the car I wanted at a great price. I would happily purchase another car from Mike at Key West Ford and recommend anyone heading there to search Mike out. Thanks for the Lincoln!
Tuesday 29th Aug 2017AjithS
After one whole days search for a used car. Me and my wife could not find a single car fits our expectations. Finally we decided and turn to Key West Ford hoping that we might be able to find one what we need as we love FORDS. As soon as we got off the car. Nikola Bebek the sales person greeted us. He gave a great service to us. The finest thing I noticed in him was that he never said no to all the requests I did while I was searching for a car. Nick gave his fullest support for me to go home with a Ford Fusion. But It was too big for my daughter to learn. Thanks to Key West Ford that I could exchange within one month. I had to Trouble Nick again. Happily excepted my request and I end up with a 2015 Ford Focus which is a great car. When I came to the finance I met another fine person Nicholas Terezakis. He took the courage to get me the best rates and monthly payments which I was fully satisfied. These two gentlemen have given me a great service through out the process. Which kept me happy without worries. Certainly they have helped me to build confidence over the dealership. GREAT WORK!
Sunday 27th Aug 2017Brandi
Mike and west helped me out so much to get out of a bad car and in to a good car they did a great job and iam happy i went to key west ford i love my car thank you guys for helping me and careing so much about your customers you guys did a great job
Saturday 26th Aug 2017mbfair
This dealership was very organized. Fulfilled all their promises. Delivery of vehicle was seamless and very speedy. Car was fully detailed. Couldn't of asked for much more. Wish all of my car or truck purchases were this satisfying. Great selection for a picky buyer like me. Thank you very much Ian, Kal and Kam.
Saturday 26th Aug 2017KeyWestFord
Jag my salesman was exceptional. Great presentation , service, information ,price, was friendly and made me feel like I was a long time client and my needs were the most important aspect of buying a truck. Kal and the rest of the staff assisted in the purchase of a fantastic truck from Key West Ford.
Saturday 26th Aug 2017marlon oloresisimo
Michael Nokes is the man you need to talk to if you ever need to purchase a vehicle. This guy knows whats best for you and makes sure that you are completely satisfied. I purchased 2 vehicle from this guy and so far never was i dissappointed.
Thursday 24th Aug 2017Joe S
I am a new customer to Key West Ford. I was looking to trade In my vehicle for a new 2017 Ford Focus which I had found on-line. Within a few minutes of sending an email to the dealership, I received a return email advising me that I would be contacted by a sales associate. Shortly thereafter I was contacted via email and phone by salesperson, Jag Dhillon. I explained my situation to Jag and provided my vehicle information. Jag advised that he will need to discuss trade-in value for my vehicle with his manager. Within a couple of hours, Jag contacted me advise me of the trade-in value amount which I agreed to. I placed a deposit on the vehicle over the phone. I came into the dealership the following morning. I met Jag and he showed me the vehicle which we took it for a test drive.. I was then transferred to the senior business manager Michelle Kellough to have the financing and other paperwork completed. Both Jag and Michelle were very personable, courteous and professional. My overall sales experience was excellent.
Thursday 24th Aug 2017Abbycity101
We came in wanting to get a car we had seen online and Jag made the whole process very easy and fast for us. He was very helpful, answered all our questions, and got us the best deal possible he could. Overall, we were very impressed!
Monday 21st Aug 2017gsahota
This was my second visit to this dealership. They are already known for their great customer service and I had experienced it in past and also got a chance to experience it again. I purchased my second vehicle from Micheal Nokes. He is a great guy, he helped me to search for the vehicle that is right for me, he went far and beyond my expectations to help me out. Great work... ????????????
Friday 18th Aug 2017Vancitycarbuff
My wife and I went in on a Sunday afternoon to take a look at the inventory of used Flexs. Michael patiently showed us the multiple examples on the lot, and helped us get into the one of our choice that same day. I noticed a couple things a few days later regarding the vehicle that he was able to get sorted out for us in very short order.
Saturday 12th Aug 2017Edison
--Awesome staff-- When I pulled up in my old beat up Jeep, I was immediately greeted by someone. This does not happen at a lot of the dealerships I went to. Maybe because of my old dusty rusty Laredo (ooollllld). As a customer, It is important to feel welcomed. Well, that was the last time I pulled up in it to anywhere. Robert Antoniak was the sales person helped me, whom I highly recommend! He is very friendly and easy going, with zero pressure. He helped me locking down a very beautiful price on a new f150 platinum. ( Thanks Kal, the sales manager, for this as well). Not your everyday nervous or intense & intimidating sales person. Feels like you are buying a car from a friendly neighbour. He is also extremely knowledgeable about their cars. I did a lot of research prior the visit, and he's able to tell me more than what I already know. I received a very detailed walkthrough from him before I drove away in my new found love, which was very informative and saved me tons of time from reading that 500+pages owner manual. So, if you are not a car person or a research type of person. You can count on him! ( Not like those goobers over there at the "bow tie truck" dealership...smh) Michelle Kellogh helped me with the financing. She was wonderful to deal with. Because of the truck was not a regular new car. It became an instant headache. But she was extremely patient and went though a lot of trouble to help me. Of course everything went through smoothly thanks to her expertise. I would highly recommend her. Ps, she has a super cool scanner and staple remover!!! --cool place-- Listen to some old-school-country music played out of high treble low base, semi announcement style speakers in a giant high celling echo-y place. Just reminds you when you were a kid and your grandpa purchased that band new--old hand me down truck you later drove in high school which you spend all of your Mcd salaries to try to fix up. Who wouldn't want to buy a car from here? Plus, they have a super futuristic coffee machine that makes every type of drinks to satisfy your furious/jealous friends or family or both whom you tricked into staying there for more than a few hours watching you purchasing a car. -great cars- GREAT CARS! Thanks again for the great expertise and patience. The entire process from beginning to end was exceptional! I love my new vehicle.
Friday 4th Aug 2017Tyler
Bought a 2017 Mustang from Key West Ford. Super happy with the dealership, the sales process and our agreement on the new ride. Thanks to Robert Antoniak for the great laid back approach while helping me find the perfect car for me, and to Ivan, Nick for helping through the rest of the sales process.
Friday 4th Aug 2017Dale
Dillon is amazing - He did everything possible to find the exact vehicle that i have been searching for. He really went the extra mile to get me into my brand new 2017 Mustang GT This would not have happened without his tremendous effort. He is awsome to deal with and I highly recommend Dillon if you are in the market for a new vehicle Very satisfied customer Thanks for all of your help Dillon Absolutely love the car Dale A.
Thursday 3rd Aug 2017Kris
Today me and my wife went to Key West Ford to purchase a used car and I was very happy with the service.I found the salesman to be very professional and not pushy a very nice change.I would definitely recommend Key West Ford to my friends.
Friday 28th Jul 2017nancy221
From start to finish my experience with key west was fantastic, no Bullsh*t just straight to very friendly, honest, helpful business. I dealt with Mike Nokes and i would recommend him to anyone looking to get into a new vehicle they love.
Wednesday 26th Jul 2017Escape4me
Having recently relocated from the UK, Michael immediately put me at ease with the purchase of my first Canadian vehicle. Michael went out of his way to help me understand everything I needed to know and was most flexible when it came to negotiating a sale. I would not hesitate to recommend the services of this dealership, Mike or his colleagues. Key West Ford is a breath of fresh air, service with a smile.
Monday 24th Jul 2017Fusion4me
This is my second purchase with Key West and my second dealings with Mr. Robert Klaus as my sales agent, he was fantastic the first go around and the second was even better, he is very organized with your time, takes your input into consideration and exceeds your needs, and I highly recommend the Ford Fusion, the looks, the comfort, the gas mileage were exactly what I was looking for, Thank you Key West & Thank you Robert !
Sunday 23rd Jul 2017Female4Ford
I drove all the way from Prince Rupert to go to this dealership and it did not disappoint. Friendly, good looking staff and great prices.
Saturday 22nd Jul 2017cooleen
If you are looking for a new/used car you have to go to Key West Ford in New Westminster and see JEREMY NGUYEN! He goes out of his way to help you. We bought a 2012 Ford Flex & we are extremely happy with it & our experience. Thanks so much Jeremy! Cheers Colleen & Greg
Friday 21st Jul 2017Ford Loyal Customer
I have been a long time loyal customer with Key West Ford. I purchased two Ford Expeditions there, one in 2005 and another in 2014. Several of my family members also purchased vehicles from Key West Ford. I always serviced my vehicles there. Recently I had a repair scheduled at Key West Ford and they cancelled ithe scheduled maintenance appointment stating that they did not want my business. I contacted Kam Sobhani, the assistant manager who became agitated quickly that I called him saying to me; "I don't need this s**t," And "F**k you guys," on the telephone to me. Kam also was telling my brother, who was assisting me to come down to the Key Wesr Ford dealership so he could take him outside and fight him, as Kam was losing control , using swear words uncontrollably. We did NOT use swear words towards Kam, and as mentioned above due to Kam's, the assistant managers conduct, he proved to be very abusive and unprofessional. If Kam Sobhani can not handle the stresses associated with his daily job,then perhaps he should not be working in customer service dealing directly with the customers. This phone call was recorded. I reiterate that I was simply trying to have my vehicle that I purchased from Key West Ford serviced by them. I have a Key West Ford sticker on the back of my vehicle and a Key West Ford liscence plate cover, and I am as a result , I am advertising for Key West Ford during my daily driving. If it were not for long time loyal customers like myself, then Kam Sobhani would not even have a job, so I can not understand where he is coming from when he treats loyal customers so abusively. I purchased the vehicle from Adam Isfeld originally, who was delighted at that time that I was a return customer. Adam was very nice and welcomed us back for all of our service needs after the purchase of this vehicle. I would have never anticipated that I would have experienced such such customer abuse from Key West Ford after remaining a loyal customer with them for over 10 years.
Thursday 20th Jul 2017Sh LPH
I bought a used Mustang from Key West Ford on the weekend. It was a great and fun car shopping experience. Every single person that I talked to and dealt with, from the receptionist to sales to finance to sales manager, were friendly and helpful. Their attitude and the way they handled the whole process made a huge difference in the whole experience. Thank you all for being so wonderful and so fantastic.
Monday 17th Jul 2017cherwil
I bought a used Mazda from these guys on the weekend, found an ad on AutoTrader that directed me to them after a fail at Auto Liquidators for the same model car. From arrival to departure, I had a first class experience. My salesman Peter was gentle, friendly and kind, and happily supported me through a lengthy ICBC claim query. Above and beyond!
Sunday 9th Jul 2017Rodeepoo
I got a truck about a year ago at Key West Ford. Dillon Nguyen helped me get the best one for me. A very nice one. I recently came back and got a Mustang. Dillon found me a sweet looking fastback. It turns heads, the girls love it. I just can't put into words how awesome this car is, and how awesome the staff at Key West Ford are. Come see Dillon!
Saturday 8th Jul 2017Pacheco97
Let me start with from start to finish both of these awesome sales reps/consultant went above and beyond. This is my second time coming to this dealership and both times left with amazing vehicles. They are on point from showing you every little detail you need to know about the vehicle and what best suits your needs. Highly recommended Customer satisfaction is their biggest priority
Tuesday 27th Jun 2017hondanan
My salesmen, Michael Nokes and Peter Olson, were both very professional and kind. I was at ease dealing with them and would recommend either of them to anyone purchasing a car! As a single woman I could count on both of them and they both looked after me properly.
Tuesday 27th Jun 2017Grabber blue mustang
Dillon will do everything and anything he can to get you the car of your dreams, he went to great lengths to finance my 2017 mustang GT, very happy and proud all because of him.
Friday 23rd Jun 2017mission jen
Thank you to Michael Nokes and Nicholas Terezakis, they both were very helpful with making this vehicle purchase as simple and quick as possible. Me and my husband are really happy and satisfy with my brand new Focus. Thank you for all your works. Jennifer
Thursday 22nd Jun 2017Mustang64
The buying experience at Key West Ford was excellent. I purchased a Mustang and they must have the best selection in BC. My sales Rep, Jag Dhillon was very helpful and knowledgeable, and did not pressure me. He helped me decide what I wanted. Gurj was also very helpful and low pressure regarding service and warranty options. All in all, I'm very satisfied and would recommend this dealership to a friend.
Wednesday 21st Jun 2017Andee
First of all, thanks to Dillon for being superb sales consultant and Chris with his honest and kind attitude at KeyWest Ford he educated and helped us a lot. We loved our new Fusion! We are blown away by their professionalism. They are very decent and fair and truly stands behind their company, putting customer's needs and feelings above all. Dillon was such an incredible person to work with and Wanted to say how pleased we are and we would highly recommend him to everyone. Andee F.
Wednesday 21st Jun 2017Joe109
Got my brand new 2017 mustang, thanks to dillon Nguyen, one of the best salesman in Keywest ford. You want the best car! Look for dillon Nguyen, and you wont regret it.
Monday 19th Jun 2017Ray & Sara K
Michael is phenomenal! Right from the start, he was upfront and transparent with us. Did not mislead us or make false promises like our previous experiences at other dealerships. He helped us feel at ease and was so friendly. He told us exactly what we were getting and that is, exactly what we got. We could not have been any happier. We walked in to key West Ford unsure if we would even be financed and at a rate that we were comfortable with. These guys, Michael and the finance manager Nick, worked tirelessly to get us what we wanted. Jumping through hoops trying to find us the best deal. I truly did not believe we would drive off their lot in a brand new vehicle. But they were miracle workers and they made it happen!! Thank you so much for everything! We will never go anywhere else and recommending them to all our family and friends!
Monday 12th Jun 2017tdadswell7
I highly recommend Jag at Key West Ford to assist you in your pursuit of a new /used car. He is great to work with or chat about a vehicle. He is very calm and upfront and doesn't pressure you at all...even though we took up his whole afternoon...till closing. I initially began my research of what type of Mustang convertible I wanted to purchase buy looking at the adds online and reading reviews about what was good and what was not. I decided to do the online build at Ford online and then made the mistake of inputting my personnel info at the end, to see an internet price from a local dealer. That mistake resulted in a lot of phone calls form a un-named dealer...which I ignored...as I already made up my mind that I wanted to only deal with Key West Ford...based on the top notch reviews they had already received over the past while. Lesson learned...Don't input your info unless you are prepared to speak to someone that will phone you about making an appointment to buy a car. After reading many of the customer write ups from Jag's reviews, I decided he was the one I wanted to deal with. To make a long story short, the day I went to Key West Ford, Jag was already on the lot as I approached the Mustang section and I found him right away...I recognized him from his picture from this site. After talking with him for a while, he was quite helpful in test driving a number of different Stangs, the GT was the winner...a given if you know Stangs. He was a great help with my pursuit of the Stang convertible I wanted...a 2013 Mustang GT premium convertible with Navigation. After deciding what Stang I wanted, we did the paperwork and haggled a price for my trade in...an older eclipse convertible. I didn't get the trade in price I had hoped for, but since I didn't want the hassle of selling my car privately + have to keep insurance on it + pay for parking/storage fees, (all which I have already done in the past when I purchased my present car) I accepted a lower trade in price after some thinking and completed the purchase. All in all, I highly recommend Jag and Key West Ford if you are in the market for a car...or Stang!!! They are very professional, very friendly and you will feel at ease.
Monday 12th Jun 2017Samsun0001
Professional and knowledgable staff, they went out of their way to find the perfect vehicle for me. Second vehicle purchased from key west and it's always a good experience.
Thursday 8th Jun 2017Kcaff
Great experience, with a great selection of vehicles, everything was fast and easy. I would fully recommend key west Ford to my friends and family.
Monday 5th Jun 2017Andyman
My salesman Jag was super friendly and very proffesional. I found a car that I loved and made an excellent deal and drive away with my new ride in a matter of a couple of hours. I am very happy and love my new ride. Thank you Jag and your team at Key West Ford. Andreas Kieselbach :)
Friday 2nd Jun 2017Larry Della Mattia
The staff I dealt with (Michael and Michelle) were very personable, knowledgeable and professional. They made the experience pleasant and non stressful. The atmosphere in the dealership was relaxed yet efficient. I definitely would recommend the dealership to anyone looking for a vehicle.
Thursday 1st Jun 2017cbelleau
My husband and I had a great experience at Key West Ford. They have a huge selection of vehicles to choose from. The process of purchasing a vehicle was very smooth and simple. Our car salesman, Peter Olson, was extremely helpful, informative and hands on during the purchase of our used vehicle. Gurj dealt with all the paperwork in a professional manner. I would recommend Key West Ford to anyone looking to purchase a vehicle.
Wednesday 31st May 2017chromer
Peter was a great help in our selection of our new Ford Escape. Would totally recommend Peter and the Key West team! Jag helped us with a purchase of a car for my wife a few years back, and was a very comfortable experience then also.
Monday 29th May 2017Kevin
Initially looking at between a Mustang and a different brand truck, I came into Key West Ford and was initially introduced to Ben Craft. He was extremely professional and courteous in finding me a Mustang with the options I was looking for. He grabbed the keys and engaged me on a level where it felt like going for a drive with a friend, while informing me of highlighted details. Few days later, I started looking into the Explorer which got me introduced with Michael Nokes. Another very professional, and straight to the point sales person. Much like Ben, Michael was a very easy person to talk to and extremely helpful in acquiring the information I needed. The final day I went in to purchase the Explorer, I decided to take a look at the F-150s in which Ben took me for another test drive. Not only did the truck sell itself, Ben and Michael, along with Michelle Kellough, walked me through the process of purchasing my first brand new vehicle, with a great experience, at Key West Ford. Thanks guys!
Thursday 25th May 2017SN
After a horrendous experience at another dealership (that will remain nameless), I came to Key West in hopes of finding better quality of service. I was completely blown away by the professionalism of the staff, their commitment to good customer service and transparency throughout. It was such a seamless experience - from booking a test drive to driving off in my new car - I felt like I was in the hands of true professionals. Michael Nokes is an expert in his field and has clearly lots of experience with customers. Definitely one of the best dealerships in BC, if not Canada.
Tuesday 23rd May 2017Wtffff
Brought the car in for a service. Suuposely on warranty. But for some reason not anymore. Tony guy. Apparently service manager started raging at me and rising his voice.
Saturday 20th May 2017Edge
Great service thank you! Purchased a new car and traded in another Ford. Happy with the sales and management team. Car needs some touch ups and they will provide that service for free with the new car
Thursday 18th May 2017Michellesmi
Jag followed up frequently, found out answers, extremely knowledgable and punctual. He was great to deal with and I will always recommend him for anyone looking to purchase a vehicle.
Tuesday 16th May 2017Laurel
Was looking for a used compact car to tow behind our RV. Jag Dhillon went the extra mile at every step in the process. He was very knowledgeable, listing features of cars we considered, ensured the one we chose was legally towable, provided items the previous owner didn't provide and worked with both the parts and service departments when we had questions. Peter Olson checked on us a few times to ensure we had all the info we needed. Michelle Kellough clearly explained the optional extended warrantee coverage and costs as well as finalizing all the sale paperwork.The dealer has an ICBC rep onsite so we were able to insure our new vehicle and take the vehicle with us. Would definitely buy through this dealer again.
Sunday 14th May 2017Parstar2015
I inquired about a truck that Adam posted on Craigslist with no price or pertinent info. I was provided a price which in my opinion was really high for a Ford F-150. Adams response was quite rude "Too expensive you think. You should be looking at a Toyota Prius then. Not a pick up truck then. Go buy your self a $4000.00 car." Having worked at a car dealership my self as a sales person, the customer should be the number 1 priority. And customers have the right to negotiate hard because the dealers are making boat loads of money on 0% financing and there is quite the margin in new and pre owned cars and trucks contarary to what the dealerships may tell you. If you are going to deal with this dealership, Jag Dhillion has been very professional and has kept me up to date with new/ pre owned trucks in the $40,000 price range.
Friday 12th May 2017Jim from Mission
I just bought my 3rd f150 from Keywest , I told Jag dhillon in sakes what I was looking for , found something better than I expected, Nicholas Terezakis in financing got me a great rate , super friendly non pushy guys , very happy , will highly recommend Keywest
Friday 5th May 2017Mustang77
I met Peter Olson and when I spoke to him I knew that this Salesperson is an honest man, I explain to him what what kind of buyer I am, He was very patience and helpful he help me to negotiate to increase the value of my trade in. I also want to mention the Manager Ivan Matulik, very straight and reasonable manager.
Wednesday 3rd May 2017james nelson
The staff, knowledgeable, helpful, and over all very friendly. I enjoyed the great service. And the no pressure sales approach. I would definitely buy here again. Thank you Key West Ford.
Tuesday 2nd May 2017George Korshukov
That was my first experience in buying new truck. I am so glad I have chosen this dealership. Special thanks to person I was dealing with- Nikola Bebek. Very kind and professional. George Korshukov
Tuesday 2nd May 2017pp87
From my first experience with the sales person that no longer works with them, to working with the manager, and then working with the new salesperson, they were professional at all times. They were able to offer me a fair price for the my 2017 Fusion and took care of every detail and issue I had without hesitation. Robert made sure I was happy when all was said and done. If I buy another Ford in the future, I would go to Key West Ford for sure.
Tuesday 25th Apr 2017Greg
Great experience. Sales staff was friendly and helpful. I had a hard time finding what I was looking for elsewhere but with there great selection I was able get into a new truck
Tuesday 25th Apr 2017Rick
My wife and I had a great experience purchasing a vehicle at Key West. Robert Antoniak was extremely helpful in guiding us in the right direction and making the everything work out well. We appreciated Robert's honesty in dealing with us and his helpfulness in getting the best car at a great deal. Rick & Gayle
Saturday 22nd Apr 2017Jason Smith
Great no pressure sales advice and service. Very impressed with the whole sales experience and the car we purchased. The whole experience was excellent from initial enquiry to driving the vehicle away
Wednesday 19th Apr 2017Rob1685
Had an awesome experience at key west ford they were very helpful and friendly. They helped me walk out with a brand new car that I couldn't be happier with
Saturday 15th Apr 2017David0410
Very professional, all the Key West individuals were pleasant to deal with and at the same time were all business. Paperwork was quick and painless. Good experience
Thursday 13th Apr 2017Mustang Dougie
Excellent sales team, Jeremy was friendly,helpful definitely a great car buying experience. Will recommend Jeremy to friends and family. My second vehicle purchase at Key West, great dealership.
Monday 10th Apr 2017William Dinsmore
It was a very pleasant experience dealing with Phil, Ivan, and Michelle. There was no pressure tactics and it was a comfortable atmosphere. How they got me into a Ford after I've been a GMC/Chvy my whole life says something about their character and professionalism. Thoroughly enjoying my Ford F150. Thank you. William Dinsmore
Monday 10th Apr 2017Jayne
Helpful, I didn't feel pushed. They knew my budget and stuck to it. Robert was excellent. I love their warranty on used cars. They stuck by their word.
Friday 31st Mar 2017Scott W
My salesman was Robert Klaus,he was always helpful from when I first phoned him about the add in the paper to when I picked up my new truck.The finance guy was great,Nicholas Terezakis he wasn't trying push anything extra and was very helpful even though the 599 they charge for paperwork is a little steep.The reason I gave the dealership a 3 star rating was I found the management pushy ,I guess that is the way they become no. one in sales.Wes the sales manager also didn't fulfil his promise of giving my accessories for my truck at dealers cost which was promised,only gave 10% off retail , not much of a savings .Also when I picked up the truck we found some scratches on it,they promised to fix it but it still means coming back on my time.
Thursday 30th Mar 2017Bradley M
Dealing with Robert as my salesperson was a relief, the high pressure you would expect was non existent, and everything was presented to my wife and I very friendly and professional. All my questions were pretty much being answered before I asked them, There were a few concerns about the pre-owned vehicle I was about to purchase and all those concerns were taken care of, no questions asked...most excellent experience with a big dealership for my wife and I, I would highly recommend seeking out Mr. Klaus for his above and beyond customer service...Thanx Key West Ford !
Wednesday 29th Mar 2017Kevin
Robert helped me decide which model best fit my needs and took the time to test drive a couple of cars. Overall, it was a relaxed and professional experience.
Tuesday 28th Mar 2017Keith
Well my only complaint was my finance was very high compared to my mate who had just purchased the same truck with worse credit but a different time of year and different place
Monday 27th Mar 2017treeguy
I came to Key West Ford to browse the used vehicle inventory with no real intent to buy. Robert Klaus was my salesman,he was honest about the cars conditions, made my daughter and myself fell comfortable and i never felt pressure to buy. Robert and the staff renewed my faith in the dealership experience.
Sunday 26th Mar 2017DC
The people I dealt with here Jeremy, Calvin and Amanda were easy and excellent and extremely helpful and friendly and accommodating . This was my second purchase from this dealership and I would recommend it to anyone.
Thursday 23rd Mar 2017lhoot
My spouse and I actually came to Key West Ford without the intention of buying a vehicle. Although we were shopping around for vehicles that day, we had visited another dealership earlier and found a vehicle we liked. We basically came to Ford to kill some time and take a quick look at their vehicle selection. We had owned two used Ford Focus' in the past and had been very happy with them so thought it couldn't hurt to look. Well, we had barely reached the parking lot when Robert swooped in and introduced himself. He asked us what we were looking for and when we mentioned the numbers given to us for the vehicle at the other dealership, all he said was, "I can do better than that." Long story short, he did much better. Because we knew we were car shopping that day, my spouse and I had mentally prepared ourselves for the typical, sometimes aggressive car salesperson speeches. This wasn't the case with the folks at Ford. Robert was incredibly patient, honest, and respectful. He showed enthusiasm and a willingness to please. The entire process was smooth and stress-free. From test-driving multiple vehicles and picking the right one for our needs with Robert, to talking numbers with Nicholas, we couldn't have been more impressed. One small gesture that was incredibly appreciated, was when Ivan came to personally shake our hands and thank us for our business. Key West Ford won us over. I have even called the dealership we visited earlier that day to give them some instruction on how to provide solid customer service, using Key West as an example. We're happy to give our business to Key West Ford, and even more happy that buying our first brand new vehicle was such a seamless and exciting experience. Thank you to everyone at Key West!
Tuesday 21st Mar 201732Cents
Robert Antoniak worked with us to get our deal done! He is very personable and was fair. Great customer service and we were well taken care of. Would definitely come here again.
Tuesday 21st Mar 2017MG
I just purchased a new car from Key West Ford. My experince at the dealership was beyond expectations. Robert has a great personality, easy to talk to, he's very knowledgeable and his people skills are outstanding! Thank you Robert for all your help and for making this process so smooth and enjoyable. Hope to do business with you and Key West Ford again! Marian.
Wednesday 15th Mar 2017TheGreatEscape1
I bought a couple of cars from Chris, Prash and their team at the Pre-owned dept. these guys are a great team. They are very nice, knowlegable and has picked the right cars for my wife and for myself. Service personnel named Tony has been very helpfull aswell. No problem here. Great people! Key West Ford is the best dealer I've experience so far.
Wednesday 15th Mar 2017Khendricks
My second car now from Key West...Jag, Amanda and the team at Key West Ford went the extra mile to get me a great deal! Thanks Jag!
Wednesday 15th Mar 2017art123
Salesman was polite, not pushy at all and found us the right vehicle right away. Inventory was huge and sales and finance staff very helpful
Tuesday 14th Mar 2017Thomas Francis
I received the best service that I have ever got in purchasing a car from a dealership! Jag and Jeffery helped me get into my first brand new car! I wish to thank both of them for the amazing service they provided me on the day of my purchase. I've been driving used cars for the past 7 years and due to the support and guidance from both Jeffery and Jag at Key West Ford in New West I was able to score my first brand new car! I highly recommend either meeting with Jag or Jeffery if you head down to Key West Ford in New West. They do not dessapoint and will make sure you get into the perfect car, and they will go above and beyond to make sure you pick out the right car for you. The process was quick and easy and was made extremely memorable and fun by both Jag and Jeffery. I intend on maintaining my relationship with both Jag and Jeffery and I hope to see them soon down the road again for my next purchase. I stand by their work and I will gladly recommend them to any one.
Sunday 12th Mar 2017SteveTheStove
Looking online, this dealer was the only one with the exact car I wanted. Michael was able to get me into the car, with excellent service and with the promised touch ups. I would recommend this dealer and employee to anyone.
Sunday 12th Mar 2017Satisfied Dave
I had purchased a vehicle last year from Jag at Key West Ford and was really impressed with the help and service. They did not have the exact vehicle we were looking for so he took my name and number and said he would find one for us. A few weeks went by and I assumed I was forgotten about. Then my phone rang and it was Jag letting me know he found the exact vehicle we wanted. So when my father in law told me he wanted a new vehicle I said lets go see Jag. So we went back to Key West Ford and once again Jag took care of us! We ended up buying a new vehicle instead of a pre owned because they worked out a great deal we couldn't pass up. Thanks again Jag, Jeff and Calvin!!! See you next time we need a new vehicle!!
Saturday 11th Mar 2017LesTracy
We went in today to discuss different vehicles for ourselves. We were referred to Michael Nokes by my work boss and his customer service was beyond exceptional. He had multiple choices of vehicles for us to test drive and even though the day was long, it was a thoroughly enjoyable experience. We found the right car for us, a very nice Ford Escape and we couldn't be happier.
Saturday 11th Mar 2017Larry & Sharon
We were so pleased at the 'no pressure', "how can we totally help you" attitude of this dealership. What an informed and engaging salesperson, Peter Olson is...what an asset to Key West staff. Many thanks also to Michelle who put the paperwork together promptly, and Clemente who makes the best popcorn in town. Thanks again to all involved at Key West in making our purchase of a new vehicle so enjoyable.
Monday 6th Mar 2017Davedwnsouth
Jag called to let me know a clean F350 was available and helped me trade up to a better , newer ford. We had some issues to clear up and the deal was done. I am very happy with my new truck and also with the service at Key West. Jag, Calvin and Amanda all pitched in to make it all happen smoothly in a very friendly low pressure environment. Great service, the way it should be. Thanks guys.
Monday 6th Mar 2017Ron Burke
Walked in to look at a ford fusion. There weren't many customers. However I overheard a conversation when I walked in through the front entrance as I was trying to find a sales staff. There was a guy in a very outdated plaid-like suit speaking to this family. I assume he was the manager. He had a condescending tone and was just raging on them. I glanced over, saw some numbers on a piece of paper, looked like prices. From what I understand it looked like the family was looking for a 10% discount. I thought this was reasonable. I've never heard of people paying full price. At any rate, I walked out immediately. I came in hoping to buy a car with getting maybe a 10% discount as well, but after hearing this manager disrespect the family who remained quiet throughout, I decided to just go to another ford dealer. Bought my ford with my 12% discount instead. I will leave the review on their page One last thing, as I walked out, I heard the manager say, "enjoy your vehicle from the other dealership" Very unprofessional. As I said, the family were silent, probably just as astonished as I was. There are tons of dealerships out there competing for your money, don't take abusive behavior. There are tons that have better customer service. To that family, I hope you didn't end up buying/giving them your money.
Sunday 5th Mar 2017meuschkensmühle 2006
I was looking for a Van Passenger. Robert showed me different possibilities and advised me very well. Thanks to Robert I found the right decision for the vehicle. It was a great day for me. Christian
Friday 3rd Mar 2017Ford Edge
Jag was great to deal with and made it easy for me to get into my new vehicle. It was my first time buying from a dealership, so I had lots of questions that they happily answered and they even gave me some money saving advice. Thanks again.
Wednesday 1st Mar 2017Morgan
I've brought my car in for minor service twice and had a frustrating experience both times. While talking about services that needed to be completed, Tony would ignore my questions for him (what is the price difference between x and y service), and would instead reiterate the work he wanted to do. Many times I would explain exactly what I wanted to be completed. This was met with further explaining what Tony wanted to do. It's like bashing my head against a wall. I also had a difficult time understanding his accent, as he was talking quickly. I can only assume he was talking quickly in broken English to add on extra services as I had an inflated bill with extra services that I did not approve added onto the bill. - The first time, I took the car in for an oil change, and they also charged me for car detailing. I see that the sales department has decent reviews, but I would recommend staying away from their service center.
Tuesday 28th Feb 2017Sideshow
Jag was a great help with the purchase of my truck, because I only came to look and both Jag and Prash made it possible for me to get a newer year truck with a lot less kms than I had panned for
Monday 27th Feb 2017Anonymous
Robert Klaus - his approach was very needs based without the hard sales pitch. The most important element in his success to helping me make the decision to purchase this vehicle and through this dealership was his style and opening remarks - "Rob I am not here today to simply sell you a vehicle, I am hear today to work for you and earn your sale".
Sunday 26th Feb 2017EnjoyF150
I was looking for a Pick Up truck and happened saw ads from internet posted by Jag. The communication was excellent and he showed his patient on my questions. I got invited to see the car during the weekend. Compared four different model and test drove one in the end. We fall in love with the last one we test and end with a purchase. The care comes with only one key and Jag offered his employee discount if I need the second one. I would definitely recommend Jag and Key West Ford if you are searching for a decent Ford. Thanks again and now my dream comes to true. My first Pick Up F-150 FX4!
Saturday 25th Feb 2017Terry765
A week ago I bought a car I had never heard of from a fellow smart enough to listen well and make the suggestion. Rob VanOverschot was personable, never pushy and able to pick up on the feedback I gave him to suggest that the Fusion might be the one. It was the one and I am really happy with it. Rob is an excellent sales guy, helpful, knowledgeable and patient; the type you should find in a car showroom but don't often do. My husband and I really appreciated working with him as well as the rest of the team at this excellent dealership. The buying process was seamless and without obstacles. And this was a local business I was happy to support. Thank you to everyone at Key West Ford.
Saturday 25th Feb 2017Chris R
Like most people, a visit to a car dealership is not something one looks forward to. However, my visit to Key West Ford proved to be an unexpected pleasant experience, resulting in the purchase of a used vehicle. The staff I dealt with were all very friendly, professional and efficient. My primary contact was Robert Klaus. His friendly, no pressure sales approach made me feel very comfortable, not something I expect or have experienced from most car dealerships. He provided me with all of the information I needed to make my final purchase decision. He has provided me with additional follow-up information and support which is greatly appreciated. I would definitely recommend Robert and Key West Ford if you're in the market for a new or used vehicle. You have nothing to loose and may also have an "unexpected pleasant experience".
Friday 24th Feb 2017Jesse Cubbs
I recently purshased a new F-150. It will be my 5th vehicle from Key west. Everytime they treat me great. I found my latest truck on line. Ryan and JR in the internet dept were quick to get back to me with different options for trucks. Michelle in finance is a sweet heart. Made sure I got the best rates and best term. Wes the sales manager is always good to negotiate with and we always come to a fair price that we are both happy with. Phil the salesman took the time to really find what my needs are and was able to find me the perfect truck. He was very knowledgeable and made the entire process very enjoyable. I know where I'm going for my next ride. key West ford.
Thursday 23rd Feb 2017GTRowner
Robert Klaus was of great help. He dedicated his time and effort into helping me find the right car. A very good salesman who doesn't act like a salesman instead makes you feel very comfortable and is super friendly. I would definitely reccomend him to anyone looking to buy a car.
Sunday 19th Feb 2017Tom & Moira C.
We live on the Sunshine Coast with a limited selection of the type of car we were looking for, the Keywest web site had a few on their lot so we made a call to Michael and planned to drop by on the weekend. Not only did we find what we were looking for, a week later we decided we loved the model, the Fusion Titanium, but didn't like the colour, so we came back and traded it in for a year newer fully loaded model and true to Michael's word, the swap was seamless. All other car salesmen could benefit from following Michael around for a day because his style, attitude and sense of humour is very refreshing compared to the agents we dealt with before coming to Keywest. There was absolutely no sales pressure and we were never rushed or pushed into anything, we told him what we wanted and he bent over backwards to make it happen, no detail was overlooked, right down to programming our navigation system to get us back to the ferry terminal. Thank you Michael and the rest of the Keywest team, you guys break the stereotype of the used car salesman. Tom & Moira Creighton. Halfmoon Bay
Friday 17th Feb 2017LindaLu
Everything about buying my (new to me) vehicle was such a fun and positive experience. Everyone that I had dealings with was knowledgeable, friendly and so helpful. All my needs were met and by far this was the best vehicle purchase experience I have ever had.
Tuesday 14th Feb 2017Alan
Cam and Tony(management) are two of the greasiest car dealers ever. There service centre also screwed my car up when it went in for servicing. DONT EVER BUY A VEHICLE AT KEY WEST FORD. LOCATED AT 301 STEWARDSEN WAY BURNABY. THEY ARE CROOKS TAKE YOUR BUISNESS SOMEWHERE ELSE. SAVE YOUR SELF
Monday 13th Feb 2017Juthika&Kishor
The moment we entered the office the staff was very helpful. Soon we were introduced to Peter Olson. He is very friendly person. He was very patient with us through the whole process, answered all our questions and wasn't pushy at all. We will be back and will recommend Key West Ford to our friends. Thank you guys.
Saturday 11th Feb 2017MonikaRed5
Jag Dhillon helped me get the PRECISE car of my dreams at the price I could afford. I have been researching my purchase for two years and have a ton of specifications but he found the vehicle I wanted and negotiated on my behalf so I could afford it. As a generally impatient person, he also kept the back and forth to a bare minimum, allowing me to skip the BS and just BUY A CAR! Thank Goodness! I couldn't have done it without the streamlined process he embraced.
Wednesday 8th Feb 2017Rob
We were shopping for a new truck and were having pretty bad luck for various reasons. We found a ttuck posted on Key West Ford's website that was in our price range and everything we were looking for. We contacted Micheal and it was smooth sailing from there! Being very set on keeping our budget we went in to negotiate and view the truck. It was just what we were looking for and Micheal made the numbers work for us by paying us fair price for our trade in, this stood out to us as we had been insulted at other dealerships by how little they were trying to give us! Micheal, Wes and Gurj worked efficiently and effectively and had us driving away the same day in a better suited vehicle for our young family. Thank you for being stand up people to deal with and keep up the great work guys!
Saturday 4th Feb 2017Darin
The staff hear go above and beyond to make your car buying experience a pleasure! I will be back, I would recommend key west 100% thank you guys!!
Friday 3rd Feb 2017joel2nd
friendly and reliable staff like Michael Nokes (including his new trainee, sorry I forgot his name) and Gurj Khera. I got the car in less than 2 hours transaction including the test drive.
Friday 3rd Feb 2017BlueMiya
Purchased a 2007 Ford Mustang Base Coupe from Key West. Low km, Great car, even better, friendly and pretty cool staff. Jeremy is great, all the paperwork was in order and very helpful with suggestions to do some upgrades on my new baby. Overall good experience. Thanks Jeremy and Key West staff.
Thursday 2nd Feb 2017James Gordon
I phoned from Kamloops to Key West Ford with interest in a 2014 Ford Edge they had on the lot. Got to speak with Rob Antoniak whom I found to be straight- forward, dependable and reasonable to deal with. He knows the Ford product line and promptly provided the information I requested. There was no pressure to buy and he followed up on his personal promise to provide an owner's manual as soon as he could get one to me. My first Ford is proving to be a delight to drive; so all - all, I had an entirely satisfactory experience.. Jim Gordon, Kamloops, B.C.
Wednesday 1st Feb 2017Serena91
I decided it was time for me to get a newer car, because I had a 2005 pontiac sunfire that was beginning to give me problems. I had searched other dealerships before that could possibly help me out with my situation. They would meet with me and see what i wanted, then they would do the financials and credit history, and i would have them tell me it doesnt look good, but come back in a few months and we'll try again. So i did some more searching and finally came across Key West Ford. Prash was my dealer. He did an outstanding job helping my boyfriend and I out with everything. He asked what my needs were, and told me about this program they have to help you rebuild your credit. He said in 2 years, you will have your dream car, for now we will set you up with something older for now but still caters to your needs. We did the financials, even though my credit score was horrible and i work for myself, so trying to prove my income is a challenge. They worked with my boyfriend and I and they came up with a solution. Then Prash showed me what I would be starting in and how long i would be driving it for. It was a 2008 Ford Taurus. I was blown away. All the features and space this car had was amazing. There was a couple things i had to fix along the way, but now 8 months later, i am onto my second car. Everything was a bit easier this time and i was amazed at how much our credit had jumped. Prash got me into a 2016 Ford Focus sedan, from a 2008 Ford Taurus. I was just woowed at how much of a jump we did. I love my second car and definately can't wait to see what my dream car turns into or stays at the end of the year. The employees of Key West Ford go above and beyond your needs and they are just simply the best. I would recommend them to anyone who was buying a car. Thanks guys!!!
Saturday 28th Jan 20172007 f 150 pickup
I have to credit Raven Moore for sticking with me through this Internet purchase. Also Ryan Leverette sales who organized and dealt in my interest. I purchased my used pickup from Key West Ford sight unseen they delivered everything that they promised and more than I expected.I am so pleased with my F 150.pickup.Thank you to everyone at key west who helped me make this happen. Lloyd Seaward.
Saturday 28th Jan 2017Nathor55
Had my E350 looked at where I lived and was only going to get $11000 was like a punch in the stomach. So looked around Keywest Ford said give us the serial# was sceptical of it Michael phoned back said he would give $16000 for it didn't even send pics of it to him. I was blown away but still sceptical drove 1200+ km got there they took it for a test drive still was going to give what they said they would did the insurance signed the papers and still had time to drive to Kelowna to stay with my wife's family. I had three people I didn't trust because they want to screw you over banks, dentists, and car salesman but now can take car salesman off the list at least Keywest Ford. Thanks guys would recommend them to anyone the drive was worth it.
Friday 27th Jan 2017TomS
Had no troubles getting what I was looking for at keywest Ford. With the help of Robert and the rest of the team I got a quality vehicle for a fair price. Thanks to everyone! And I look forward to having the pleasure of buying here again if I ever bring myself to sell this one.
Friday 27th Jan 2017Burnbrae
Once all the paper work were completed service was excellent. Peter Olson was helpful Friendly and knowledgeable. Finance department was organized and efficient. Very good experience overall.
Thursday 26th Jan 2017Anthony Jimmy
Hi. My name is Anthony Jimmy. I am a 42 year old recent trades graduate. i had a few problems with my payments and bills. But thanks to Micheal and Nick from Ford dealer Key West Ford Sales in the New West Minister i am now makes smaller payments and can now afford to pay bills and my student loans with a little bit left for myself. Thank guys. I really appreciate it. Bye.
Wednesday 25th Jan 2017EdgeToEdge
Ryan was very helpful and effective in helping us in our decision making. Worked with us by encouraging multiple test drives to finalize our final decision. Ryan made the entire process enjoyable. Thanks to Natalia for keeping us on track from our early enquiries last year.
Wednesday 25th Jan 2017Vafa
Purchased a 2016 Mustang GT during the year end employee discount blowout. Rob searched other dealers and found one matching my specifics even after several cars found fell through as they had deals pending at their dealers. Last one in Western Canada needing an overnight drive out to Norhern BC to retrieve it and the dealer needed to swap a truck for the stang. Rob was a pleasure buying a car from and he followed up after the purchase which after 6 new car purchases was a first for me👍. Great service overall exceeding expectations.
Wednesday 25th Jan 2017Happycamper
Peter O is a fantastic salesperson! Not once did I feel pressured to make a decision. Pete encouraged me to test drive multiple vehicles so that I had comparisons and I was sure I was making the right decision. Our timing was bad (our fault) because he had another client booked yet he was still available to answer my questions and get the keys for my test drives. He wanted me to leave happy and I did!! I am extremely pleased with the whole experience. I would highly recommend Peter for your next car shopping experience!
Tuesday 24th Jan 2017derick79
Michael nokes is very kind person and a very good sales person he helped mo out to get the car that I want,and Gurj khera is good too he pushed the bank to approved my loan right away,I had a good experience with these guys,and I will definitely recommend this dealership to my family and friends👌😀😊??
Monday 23rd Jan 2017AgrimaK
We are obviously thrilled with our new vehicle but more than that we are super pleased by the customer service we received. Jag allowed us to have an open conversation regarding our requirements and budget without any pressure. Once our must have and nice to have requirements were clear he showed us a few cars and allowed us to voice what we did or did not like. He not only took our feedback into consideration before showing us another vehicle but also made sure to address each question with patience and expert knowledge. Once we had a clear favourite We realized it was out of our initial budget, but both, Jag and Calvin were very helpful and frank with what room they did have to negotiate. They made the experience of buying a car very straight forward without any sales techniques. We appreciate the honest and clear communication almost as much as our new car!
Sunday 22nd Jan 2017Nicole Wallis
I didn't plan on buying a new vehicle anytime soon, but my 2015 Ford Escape was written off in a major car accident and I had no choice but to look for something new. My obvious choice was to come down to Key West Ford and shop around. Once I saw the 2017 Ford Escape in the showroom I was in love. My salesman Michael Nokes was friendly and funny and he babysat my 6 year old while I did all of my financing with Michelle (who is warm and caring and worked so hard for me). Most salesman wouldn't have taken the time Michel did. He played and colored with her. I was amazed with the customer service I received by Michael, Michelle, Kam, and Ivan. I can not stop raving about my new vehicle and service to all my friends and family....I will be back again and again!
Thursday 19th Jan 2017Emma
Robert klaus made my very first experience buying a new car, the most wonderful experience yet. He provided so much information for me about the car I was interested in. Besides being very kind and warm, I would overall say I was super super pleased and the happiest I've been in a very long time thank u to Robert. I am so happy , I'm going to share my experience with my friends and family about Robert and Keywest Ford. Thanks u guys. U were absolutely awesome. Sincerely, Emina Prentice Happy Girl 😘
Wednesday 18th Jan 2017Corey
I was contacted by the dealership's internet team to trade-in my previously purchased vehicle. They were able to offer me a fair deal and Michael listened to my needs and wants for a new vehicle and got me into a new 2017 Escape. My wife and I both love it. Michael was an excellent resource and he answered all my questions and addressed any concerns I had. Most importantly he was very friendly and concerned that I get a vehicle with which I'm happy.
Wednesday 18th Jan 2017Kelly P.
The last time I made my own car-buying decision was in 1984. I was nervous; I had done some research, knew what I was looking for (more or less). I didn't want to be pressured but I also recognized my inexperience with cars. Key West Ford has a 30-day/2000 km 1-time vehicle exchange policy so that was a huge factor in my decision to buy with them. Peter was friendly, efficient and thankfully, not pushy. I bought my pre-owned vehicle. And then I had some minor trouble (addressed well by the Service Dept.), and realized I bought something older (and less costly) than what I should have. So... I thought I would test them on their 'vehicle exchange program'. Delighted does not describe how easy it was! Peter was away and Ryan stepped in, and almost as quick as you can say "Happy Customer" I was set up with my newer (more expensive, but still a great deal) Escape. I am a satisfied customer, and have no hesitation recommending Key West and their team.
Monday 16th Jan 2017myflorez831
My wife and I are so thankful to Michael and admire his level of service and experience in aquiring our first vehicle. My wife and I were thinking about purchasing a used vehicle, but Michael got us into a brand new Ford Escape and we just love it!!!!!!. We got what we were looking for and also at the price that my wife and I had budget for. We want to thank Michael and all of the team that were involved on this purchase, we totally highly recommend Michael and the Finance team for an amazing job. What a way to start a new year.
Sunday 15th Jan 2017Maria
Very wonderful staff at Key West. From submitting an interest form to purchasing my brand new Jeep everyone had been so friendly and awesome! A huge thank you to Sales Associate Robert Klaus. You rock!
Sunday 15th Jan 2017gasguy38
Key West Ford has a team effort right from on-line with Elisabeth then Raven Moore who set up a meeting with Peter Olsen our sales rep.The test drive of a 2017 Escape SE,AWD went flawlessly,rough road snow..the Escape took the ride with ease.Peter Olsen heard my wants in the Escape and did a wonderful job with my trade and Kamran Sobhabi the A.G.M.completed my perchase.Thanks to all,Mike Rylands.
Friday 13th Jan 2017batman
Excellent Customer Service and they Work as a Team very Knowledgeable they have given us options that could work with us and we are very Satisfied.
Thursday 12th Jan 2017Rosejohnston1
Great service and very helpful and friendly place.They will guide you in the right direction!will always go back to key west ford for there great service and friendly atmosphere!!!thanks for the help
Wednesday 11th Jan 2017Happy Customer
This is my 2nd Time Purchasing a Vehicle from Key West Ford and will be back again when I am in need of a New ride. My experience from my Vehicle search, to the test drive to the final purchase was outstanding. Everyone that I dealt with at the dealership was very professional and easy to deal with. They made it very easy.
Sunday 8th Jan 2017Tomasz / Katarzyna Zemojtel
The service here is excellent. They really take great care of you. The purchase experience was really nice too. My salesperson was extremely friendly and helpful and I got a great deal! A huge thank you to Sales/Leasing Consultant's, for his/her patience, honesty, help, and courtesy. I couldn't be happier with my car.
Friday 6th Jan 2017Astroguy
I went in to buy an advertised used car so I knew what I wanted. My salesman knew how to move my examination of the vehicle along and then the purchase. I didn't feel "pushed" into anything maybe because of the experience of the salesman so he could "read me" and match his approach to mine. The vehicle was made ready to pick up for when I was available to pick it up (later the same day.... maybe the only part where I felt a little "pushed" heh,heh,heh...). Anyway, I'm quite happy with the service I got and I give full marks to my salesman, Mike Nokes , who was pleasant, calm and reasonable to deal with. I'd go back to this dealership again, especially if I could have Mike as my salesman again.
Friday 6th Jan 2017NicoleS
I was in desperate need of winter tires as my car was stuck in the snow during this past winter storm we have had and David Mah was fantastic to deal with at Key West Ford. He was able to get me the required tires and rims in stock within a day. David was absolutely great to deal with in the Parts department and I would highly recommend dealing with Key West ford and David in the Parts department. Thanks for the help.
Wednesday 4th Jan 2017lovemyedge
Purchasing a new vehicle is can be a very intimidating and overwhelming process. I had initially gone to another dealership but was not treated with the same level of respect and patience that I found at Key West Ford. Robert took the time to help me look at all of my options with no pressure to purchase and he seemed more interested in finding me the right fit then making a quick sale. I was thoroughly impressed with the customer service from the sales department to management to finance. Overall a great experience and I would highly recommend Key West Ford to my family and friends.
Friday 30th Dec 2016calvin_n17
Great place to buy your vehicle not rush or pressured into something you will be comfortable and there very honest normal individuals, these guys are very laidback n chilled
Wednesday 28th Dec 2016Chris
Thank you so much for taking your time, staying late and making the best deal for me. This is my second time buying a car from Key West Ford. The best costumer service I ever got. Thanks for making me feel so comfortable and for been very helpful. My wife and I are very happy with the car. Thanks again for the a GREAT DEAL and all your help.
Wednesday 28th Dec 2016Escapeartist
I just wanted to say that my experience working with Michael Nokes was nothing short of superb. He took the time to listen to what was important to me and provided me with options that suited my lifestyle while still checking all of my wants. This was my absolute best experience purchasing a car and it's all thanks to Michael. I love my Ford Escape :-)
Wednesday 28th Dec 2016rlmplacer
We dealt with had a very pleasant experience trading in and buying a vehicle. It was very comfortable, straightforward, and we had excellent service. Would definitely recommend this dealership and people we dealt with.
Saturday 24th Dec 2016Tom Whyte
Most recently I purchased my third vehicle from the folks at Key West Ford after wanting to buy elsewhere with the enticements of "cash back"as key motivator, They all cared enough about me to sit down and compare the numbers deal to deal. At first, I just thought they wanted to close the deal and sell me my new vehicle. Which of course they did!! After seeing first the financial facts before me clear as mud, stating that that other deal would be detrimental to my financial health and well being in the long term."If you don't buy the new Ford Edge (Which I Love sooo much today!!!), you're better off just taking back your trade in vehicle and forgetting about the other so called deal as well. Look for another vehicle later on maybe in a few months." Why would a auto sales rep say that to me? Because he genuinely cares about his customers and supplies superior customer service!!!! Thank you Michael and thank you Wes for your advise. Thank you both Nick and Gurj for making it happen. A satisfied customer
Thursday 22nd Dec 2016123456
This dealer offers very competetive price and larger inventory of cars to choose. They are nice and try to help customers of their needs. This is how i felt when i purchased my fusion hybrid.
Wednesday 21st Dec 2016Alison
I had been thinking about getting a new vehicle for a while now, and had narrowed it down to the Ford Edge and Jeep Grand Cherokee. I had driven both at different dealerships and noticed that Key West Ford had both these vehicles with the criteria I was looking for. Ryan Leverette had come highly recommended by my nephew who had recently bought a truck off of him so I made an appointment with Ryan who adjusted his schedule to work with mine and had both vehicles ready for me to test drive after work. I really liked both, and each had their pros and cons but after discussing with my family I decided on the Jeep and I love it! Once the decision was made, it was a totally seamless process from trading in my old vehicle to writing up the deal and signing all the paperwork with Nick, and transferring the plates to the new vehicle. I was able to leave the lot that night in my new ride! Ryan was so easy to deal with, not at all pushy, and very fair and knowledgable. The whole process was easy and enjoyable.
Wednesday 21st Dec 2016Rod
One of my staff moved to Chilliwack and her commute is horrendous. I was looking for a vehicle that qualifies for the HOV lane if you have a single occupant in the car as per Christy Clarkes recent announcement. I called several dealers both Ford and otherwise and most people were either unaware of the program altogether or were unfamiliar with their own inventory and what would qualify. Ryan not only knew the details of the program but helped find the appropriate vehicle that would work. We purchased a Ford Fusion energi and my employee loves the car, non existent gas bills, and the much easier commute. She and I could not be happier. Based on my positive experience with this transaction, when my son was looking for his next car I turned to Ryan again. My son is attending university in Edmonton and travelling to and from Vancouver all year round. We wanted an all wheel drive to ensure his safety. There was no high pressure sales at all- just a technical analysis of what would work and what would not. We picked up a Ford Titanium Edge a few days later and my son is thrilled with it. If you need help with finding the right vehicle, Ryan is very technical and very professional. You wont be disappointed,
Tuesday 20th Dec 2016T - Bird
Ryan has helped a number of my family members find there perfect vehicles and has now helped me do the same. I had set out a very specific list of specs that my truck had to have in order for me to buy it, not only did Ryan listen to me, he spent the better part of 4 weeks searching for it, found it, and called me the minute it came in. From then on it was just a simple process, I came in, I drove it, the price was what we discussed over the phone and then I was in to Gurj's office to sign the paperwork. Gurj was also great to deal with and made the process simple and efficient. All in all I was in and out in under an hour.
Tuesday 20th Dec 2016Camper Guy Mike
I had a great experience at Key-West Ford and Ryan Leverette was very knowledgeable on diesel engines and explained the power and mechanics of a diesel engine, there was no pressure on myself to purchase a new truck and Ryan went out of his way for me to bring in a new truck that suited my needs, Ryan was polite, friendly and well versed , I would highly recommend Ryan to other potential customers and also it should be mentioned that all of the other Key-West staff that I dealt with were professional, friendly and courteous.
Tuesday 20th Dec 2016Brady321
I had a great overall experience working with Ryan Leverette and his team. Unhaggle put me in touch with him, and after seeing his great reviews online, I started corresponding with him via email. Ryan has a great demeanour and takes the stress out of the process. I think most importantly, he seems to be really passionate about the product and he is a detail-oriented person. I ordered my new truck from him and he ensured that it arrived exactly as I wanted it. The pricing was very competitive and we had discussed the (few) additional fees previously. Everything went off without a hitch. I wouldn't hesitate to recommend Ryan to my friends and family. Gurj Khera also seemed like a great guy -- just trying to find the best financial fit for my circumstances. Well done.
Tuesday 13th Dec 2016theresamarion
I am SOOOOOOO overly excited about my experience with Key West. Calvin was the biggest help to me, and got me the best deal that exceeded my expectations by a landslide. I have had the hardest time trying to get a new vehicle and he got me driving within a few days! The monthly amount was better than I expected and the car I got is more than I could have asked for. ALL HEADACHE FREE. When I arrived, I had the pleasure of meeting Calvin and Jeremy who both were exceptional with their customer service and did everything to make sure I was happy. I would DEFINATELY recommend them. I look forward to seeing them a year from now to see what options I have. OVERALL BEST EXPERIENCE IVE HAD TO DATE AT A DEALERSHIP. THANKS GUYS!
Thursday 8th Dec 2016ScottyKnows
Just wanted to take the time to explain to you why this dealership and gentleman stands so far out from the rest. Made me feel very comfortable with veiwing inventory and purchasing. This was my first time buying, I was nervous until I communicated with them. Very responsive every little question you will have is answered. They will help best fit you for you needs and wants in a vehicle. Highly recommend Mike and this dealership!
Thursday 8th Dec 2016Charbinder
i was treated very good no pressure , i would liked to have gotten more for my trade in , Very happy with my salesman Mike Nokes
Monday 5th Dec 2016Bootsi88
The sales staff were very helpful , Rob my salesmen didn't feel like a car salesmen at all . The rest of the stuff including Ivan , Raven and Nick in accounting were very helpful I would recommend this dealership to a friend
Monday 5th Dec 2016isaackj
Michael and all the staff at Key West Ford were so helpful an informative in purchasing my pre-owned 2015 Ford Focus. I was shocked at how quickly they responded to my inquiry about financing and how quickly they were able to get me into the perfect car for me! I love my new-ish car! Couldn't be more satisfied!
Thursday 1st Dec 2016seawatt
This is my second purchase with Michael Nokes he is wonderful , his experience, great personality, knowledge and ability to treat people with respect brought me back , I know the sale would not have happened with out him .
Tuesday 29th Nov 2016Duff89
After shopping around multiple dealerships and brands of trucks, i decide on getting myself a Ford F150. I wasn't in to much of a rush to buy, but when i finally chose the truck i wanted Ryan and Jr helped me along the way with trading in my car and made the hole experience smooth as possible. They took the stress out situation which made buying the truck a lot more enjoyable and easier. Would definatly go back to get my next truck or car at Key West again.
Sunday 27th Nov 2016Rosco1804
I was treated extremely well. Robert Antoniak provided answered all of my questions in a clear and concise manner. He was extremely knowledgeable about the Ford edge. During the whole process I did not feel pressure to buy. The business manager was great to deal with. Again no pressure. Wes was also knowledgeable and easy to deal with.
Friday 25th Nov 2016diehard 1955
I was dealing with Michael Nokes and thru the whole process he delightful ,honest ,trustworthy , and totally dedicated to me and my needs. I was a bit of a pain in the butt for sure as it turned out I ran into some personal issues before I could complete the deal but they never waivered in their commitment to me and my purchase. I had even given a good sized deposit to hold my car choice but they never even questioned my request for a complete refund. When I get my personal stuff settled you can bet I am going back to this team for my purchase.....TOP NOTCH DEALERSHIP FOR SURE. A REFRESHING CHANGE IN AN INDUSTRY FILLED WITH NOT SO GOOD DEALERS.
Friday 25th Nov 2016B&K
Started looking for a truck in the summer . Jeremy listened to our needs and kept is informed of any vehical that met our needs when something was to our specific needs . Finally purchased a truck last week . Thank you Jereny ! Was a pleasure working with you . Was a real pleasure getting to know you . Keep up the good work
Thursday 17th Nov 2016fairlane427
Buying a vehicle is always a little stressful. Peter made my experience comfortable, listened to my concerns and worked together. Ivan assisted in completing the deal.
Tuesday 8th Nov 2016Bethlehem
I just want to thank Ryan Leverette and Nicholas Terezakis for their great input and service when I purchased my car a little more than a month ago. they were helpful and intentional in making sure I got the best deal.
Tuesday 8th Nov 2016Sandra
When I needed to replace my very old car I was dreading the process of finding another one. I did not want to buy a brand new car and the unknowns with a used vehicle can make it an even more stressful experience. After spending a lot of time checking out and test driving cars from a number of dealerships and private sellers, I ended up at the Key West Ford used car lot. It was a Sunday, pouring rain and we were the only people walking the lot except for one lone sales associate, Robert Antoniak. He showed us the cars that fit my criteria and a 2013 Ford Focus really stood out because of its low milage and price. I called Robert a couple of days later and arranged to take the car for a test drive. After the test drive Robert was able to provide me with the complete car history including the maintenance work they had done on it when it came to their dealership. Once I decided to purchase the vehicle, the process was so fast and easy as there is an insurance office right inside the dealership for fast and easy transfers. Robert then put my plates on, synced my phone to the car for hands free calls, and filled the tank. The only small issue with the car were some scratches on the back right bumper which Robert got the price reduced for even more and arranged to have Key West repair it, which has since been done beautifully. I would definitely recommend Key West Ford to anyone looking to buy new or used. Robert could not have been more helpful and informative, a real pleasure to deal with. With such low milage, I feel like I got a brand new car for half the price! Thank you.
Tuesday 8th Nov 2016Pissedoff
They sold me a 2012 focus LEMON and wouldnt replace the vehicle within the month period. They avoided my calls and wouldnt return messages until the month was up. Now im stuck with a lemon that meeds a new clutch every 15,000 kms This was all after they sold me an escape suv and then i get a phone call the next day saying "sorry, the boss's daughter wants this vehicle" so after washing it and filling the tank and signing the paper, I was told to "return the vehicle" and was given this lemon focus with nothing but clutch problems. Ps the car wasnt detailed and the tank was empty Thanks alot....
Friday 4th Nov 2016Dave Sharp
Pete and the folks at Key West did a great job hunting down the specific truck I was looking for. I had very particular criteria and they tracked it down very quickly. Very pleasant sales experience.
Tuesday 1st Nov 2016Raf
After some bad news about a wrong price on the website, Ryan offered me a great deal and provided me an awesome sale experience. Ryan personally took a couple of hours to make sure that I would get the best deal for my trade in car and get the car that I've always wanted. He gave me a lot of time and space to think and make my final decision, without trying to push things desperately like any other salesperson. I'd recommend Ryan to anyone that is looking for a good and safe transaction. Honestly, the only inconvenient (and in this case I believe that it is a Ford process problem), was that I had to wait almost two hours for the car to be ready (washed, full tank, etc) and complete all the documentation. Raf
Wednesday 26th Oct 2016bcwestcoaster
Having purchased a number of cars over my 50 years of driving, I wasn't looking forward to the song and dance that previous dealerships and salesmen had put me through, i.e. the back and forth dance between the salesman and the business manager as we haggle over the price. I knew what I was looking for; a Ford F-150. When I found a truck with the features I wanted on he Key West web site, I chatted on-line with Raven, who provided me with all the information I needed. Living out of town, I wasn't able to get to the dealership for several days. In the interim, Raven kept me appraised of the truck's status and other options that I might consider. When I did get to the dealership, I was met by Raven who introduced me to Robert Antoniak. Robert was a friendly, personable, no-pressure guy who seemed interested in helping me get into a truck with the features I wanted, at a price I was willing to pay. He was knowledgeable, but he didn't beat you over the head trying to impress me with his expertise. When it came time to make the deal there was no messing about. I stated my price limit, they came back with something very close to my budget (and this was after I had recognized that the current sticker price was several thousand dollars below the original advertised price on the web site. This was the best car (truck) buying experience I have had. Gurj, the business manager and the young man who arranged the insurance coverage (Mike??) were both quick, friendly and efficient in getting me what I needed and out on the road. I picked the truck up a few days after making the purchase. Robert went the extra mile to make sure that everything was ready and waiting (even though I arrived 2 hours before I was expected). This is the first dealership I have dealt with that has worked as a team to ensure a positive purchasing experience for the customer. Should I need another vehicle, I'd certainly contact Robert.
Monday 24th Oct 2016Antalb
The team worked together and were knowledgeable about the products. My salesman took the time to listen to what I needed and was able to find the right car for me.
Saturday 15th Oct 2016Stretch74
Peter was a delight to work with. He was very kind, patient and knowledgeable. He was a great help in finding the perfect car for me and my family. He worked hard and kept us informed through the whole process. I would definitely recommend him to family and friends.
Thursday 13th Oct 2016Mike
I went there looking for a specific vehicle (Ford Taurus) and the sales manager introduced me to Robert Antoniak to help me out. He showed me about 7 or 8 different 2015 models they had on the lot and all were in excellent condition with various options. He asked what I wanted in a vehicle and pointed out the different options that best suited me and not just trying to sell me something that we didnt need in all the extras some of the models had that we would not need or use. He told me to think about and come back after we had time to talk things over about what exactly we wanted in this car to make sure we get the right vehicle. A few days later we can back and settled on a great price and they also gave us a really fair price for my trade in as well. Robert was an overall really nice guy and very low key with no pressure and would definitely recommend him to anyone looking to buy a vehicle.
Tuesday 11th Oct 2016Sue
I have been buying vehicles from Kam for a long time. He is honest, sincere and knows just what I am looking for. Kam is the reason I buy my vehicles at Key West Ford. I highly recommend this dealship to anyone purchasing a vehicle. They are professional and caring.
Tuesday 11th Oct 2016Daveyj
Key West Ford have an extremely knowledgeable staff, efficient sales team and a friendly working atmosphere. We have always been greeted with professional & courteous staff,, notably Michael and Rob in Sales; Michelle in Finance and Amber in Service. Wes in Management was approachable and offered us an extremely reasonable and fair trade in. Overall, the above named individuals provided exceptional service.
Sunday 9th Oct 2016JimGnitecki
I just recently moved internationally from the United States to Canada. Ryan made it possible for me to select and buy my new Canadian Mustang GT completely remotely except for the final signing of the documents on delivery! Then, I needed to return the rented U-Haul moving truck to a U-Haul depot in Washington State, within walking distance of the U.S. - Canada border. Ryan personally took a couple of hours out of his busy dealership day to pick me up at the border and drive me to the dealership to pick up my Mustang. While at the dealership, he let me drive one of his dealership's Roush Mustangs to hear the exhaust and experience the changes in power and suspension, and identified a Roush performance kit for my new Mustang that is affordable and surprisingly effective. This new Mustang is my 41st new car, so I am an experienced buyer, but Ryan just raised the bar for car dealerships a WHOLE LOT. Jim G
Thursday 6th Oct 2016Josh1216
Victor was great from the beginning. Mentioning every little detail and working hard to get me what i wanted Victor was patient and understanding. If you want to get a new car wouldn't go anywhere else but Key West Ford and with Victor helping you it makes your experience that much better. Thanks Victor for all ypur help
Wednesday 5th Oct 2016Daddy
I bought 3 car from them so far from them and extremely happy from them highly recommending and I were gona come agin soon Caz my friend want to buy a car from u guys as well see u soon thanks alot Mike!!!