Friday 23rd Jun 2017mission jen
Thank you to Michael Nokes and Nicholas Terezakis, they both were very helpful with making this vehicle purchase as simple and quick as possible. Me and my husband are really happy and satisfy with my brand new Focus. Thank you for all your works. Jennifer
Thursday 22nd Jun 2017Mustang64
The buying experience at Key West Ford was excellent. I purchased a Mustang and they must have the best selection in BC. My sales Rep, Jag Dhillon was very helpful and knowledgeable, and did not pressure me. He helped me decide what I wanted. Gurj was also very helpful and low pressure regarding service and warranty options. All in all, I'm very satisfied and would recommend this dealership to a friend.
Wednesday 21st Jun 2017Andee
First of all, thanks to Dillon for being superb sales consultant and Chris with his honest and kind attitude at KeyWest Ford he educated and helped us a lot. We loved our new Fusion! We are blown away by their professionalism. They are very decent and fair and truly stands behind their company, putting customer's needs and feelings above all. Dillon was such an incredible person to work with and Wanted to say how pleased we are and we would highly recommend him to everyone. Andee F.
Wednesday 21st Jun 2017Joe109
Got my brand new 2017 mustang, thanks to dillon Nguyen, one of the best salesman in Keywest ford. You want the best car! Look for dillon Nguyen, and you wont regret it.
Monday 19th Jun 2017Ray & Sara K
Michael is phenomenal! Right from the start, he was upfront and transparent with us. Did not mislead us or make false promises like our previous experiences at other dealerships. He helped us feel at ease and was so friendly. He told us exactly what we were getting and that is, exactly what we got. We could not have been any happier. We walked in to key West Ford unsure if we would even be financed and at a rate that we were comfortable with. These guys, Michael and the finance manager Nick, worked tirelessly to get us what we wanted. Jumping through hoops trying to find us the best deal. I truly did not believe we would drive off their lot in a brand new vehicle. But they were miracle workers and they made it happen!! Thank you so much for everything! We will never go anywhere else and recommending them to all our family and friends!
Monday 12th Jun 2017tdadswell7
I highly recommend Jag at Key West Ford to assist you in your pursuit of a new /used car. He is great to work with or chat about a vehicle. He is very calm and upfront and doesn't pressure you at all...even though we took up his whole afternoon...till closing. I initially began my research of what type of Mustang convertible I wanted to purchase buy looking at the adds online and reading reviews about what was good and what was not. I decided to do the online build at Ford online and then made the mistake of inputting my personnel info at the end, to see an internet price from a local dealer. That mistake resulted in a lot of phone calls form a un-named dealer...which I ignored...as I already made up my mind that I wanted to only deal with Key West Ford...based on the top notch reviews they had already received over the past while. Lesson learned...Don't input your info unless you are prepared to speak to someone that will phone you about making an appointment to buy a car. After reading many of the customer write ups from Jag's reviews, I decided he was the one I wanted to deal with. To make a long story short, the day I went to Key West Ford, Jag was already on the lot as I approached the Mustang section and I found him right away...I recognized him from his picture from this site. After talking with him for a while, he was quite helpful in test driving a number of different Stangs, the GT was the winner...a given if you know Stangs. He was a great help with my pursuit of the Stang convertible I wanted...a 2013 Mustang GT premium convertible with Navigation. After deciding what Stang I wanted, we did the paperwork and haggled a price for my trade in...an older eclipse convertible. I didn't get the trade in price I had hoped for, but since I didn't want the hassle of selling my car privately + have to keep insurance on it + pay for parking/storage fees, (all which I have already done in the past when I purchased my present car) I accepted a lower trade in price after some thinking and completed the purchase. All in all, I highly recommend Jag and Key West Ford if you are in the market for a car...or Stang!!! They are very professional, very friendly and you will feel at ease.
Monday 12th Jun 2017Samsun0001
Professional and knowledgable staff, they went out of their way to find the perfect vehicle for me. Second vehicle purchased from key west and it's always a good experience.
Thursday 8th Jun 2017Kcaff
Great experience, with a great selection of vehicles, everything was fast and easy. I would fully recommend key west Ford to my friends and family.
Monday 5th Jun 2017Andyman
My salesman Jag was super friendly and very proffesional. I found a car that I loved and made an excellent deal and drive away with my new ride in a matter of a couple of hours. I am very happy and love my new ride. Thank you Jag and your team at Key West Ford. Andreas Kieselbach :)
Friday 2nd Jun 2017Larry Della Mattia
The staff I dealt with (Michael and Michelle) were very personable, knowledgeable and professional. They made the experience pleasant and non stressful. The atmosphere in the dealership was relaxed yet efficient. I definitely would recommend the dealership to anyone looking for a vehicle.
Thursday 1st Jun 2017cbelleau
My husband and I had a great experience at Key West Ford. They have a huge selection of vehicles to choose from. The process of purchasing a vehicle was very smooth and simple. Our car salesman, Peter Olson, was extremely helpful, informative and hands on during the purchase of our used vehicle. Gurj dealt with all the paperwork in a professional manner. I would recommend Key West Ford to anyone looking to purchase a vehicle.
Wednesday 31st May 2017chromer
Peter was a great help in our selection of our new Ford Escape. Would totally recommend Peter and the Key West team! Jag helped us with a purchase of a car for my wife a few years back, and was a very comfortable experience then also.
Monday 29th May 2017Kevin
Initially looking at between a Mustang and a different brand truck, I came into Key West Ford and was initially introduced to Ben Craft. He was extremely professional and courteous in finding me a Mustang with the options I was looking for. He grabbed the keys and engaged me on a level where it felt like going for a drive with a friend, while informing me of highlighted details. Few days later, I started looking into the Explorer which got me introduced with Michael Nokes. Another very professional, and straight to the point sales person. Much like Ben, Michael was a very easy person to talk to and extremely helpful in acquiring the information I needed. The final day I went in to purchase the Explorer, I decided to take a look at the F-150s in which Ben took me for another test drive. Not only did the truck sell itself, Ben and Michael, along with Michelle Kellough, walked me through the process of purchasing my first brand new vehicle, with a great experience, at Key West Ford. Thanks guys!
Thursday 25th May 2017SN
After a horrendous experience at another dealership (that will remain nameless), I came to Key West in hopes of finding better quality of service. I was completely blown away by the professionalism of the staff, their commitment to good customer service and transparency throughout. It was such a seamless experience - from booking a test drive to driving off in my new car - I felt like I was in the hands of true professionals. Michael Nokes is an expert in his field and has clearly lots of experience with customers. Definitely one of the best dealerships in BC, if not Canada.
Tuesday 23rd May 2017Wtffff
Brought the car in for a service. Suuposely on warranty. But for some reason not anymore. Tony guy. Apparently service manager started raging at me and rising his voice.
Saturday 20th May 2017Edge
Great service thank you! Purchased a new car and traded in another Ford. Happy with the sales and management team. Car needs some touch ups and they will provide that service for free with the new car
Thursday 18th May 2017Michellesmi
Jag followed up frequently, found out answers, extremely knowledgable and punctual. He was great to deal with and I will always recommend him for anyone looking to purchase a vehicle.
Tuesday 16th May 2017Laurel
Was looking for a used compact car to tow behind our RV. Jag Dhillon went the extra mile at every step in the process. He was very knowledgeable, listing features of cars we considered, ensured the one we chose was legally towable, provided items the previous owner didn't provide and worked with both the parts and service departments when we had questions. Peter Olson checked on us a few times to ensure we had all the info we needed. Michelle Kellough clearly explained the optional extended warrantee coverage and costs as well as finalizing all the sale paperwork.The dealer has an ICBC rep onsite so we were able to insure our new vehicle and take the vehicle with us. Would definitely buy through this dealer again.
Sunday 14th May 2017Parstar2015
I inquired about a truck that Adam posted on Craigslist with no price or pertinent info. I was provided a price which in my opinion was really high for a Ford F-150. Adams response was quite rude "Too expensive you think. You should be looking at a Toyota Prius then. Not a pick up truck then. Go buy your self a $4000.00 car." Having worked at a car dealership my self as a sales person, the customer should be the number 1 priority. And customers have the right to negotiate hard because the dealers are making boat loads of money on 0% financing and there is quite the margin in new and pre owned cars and trucks contarary to what the dealerships may tell you. If you are going to deal with this dealership, Jag Dhillion has been very professional and has kept me up to date with new/ pre owned trucks in the $40,000 price range.
Friday 12th May 2017Jim from Mission
I just bought my 3rd f150 from Keywest , I told Jag dhillon in sakes what I was looking for , found something better than I expected, Nicholas Terezakis in financing got me a great rate , super friendly non pushy guys , very happy , will highly recommend Keywest
Friday 5th May 2017Mustang77
I met Peter Olson and when I spoke to him I knew that this Salesperson is an honest man, I explain to him what what kind of buyer I am, He was very patience and helpful he help me to negotiate to increase the value of my trade in. I also want to mention the Manager Ivan Matulik, very straight and reasonable manager.
Wednesday 3rd May 2017james nelson
The staff, knowledgeable, helpful, and over all very friendly. I enjoyed the great service. And the no pressure sales approach. I would definitely buy here again. Thank you Key West Ford.
Tuesday 2nd May 2017George Korshukov
That was my first experience in buying new truck. I am so glad I have chosen this dealership. Special thanks to person I was dealing with- Nikola Bebek. Very kind and professional. George Korshukov
Tuesday 2nd May 2017pp87
From my first experience with the sales person that no longer works with them, to working with the manager, and then working with the new salesperson, they were professional at all times. They were able to offer me a fair price for the my 2017 Fusion and took care of every detail and issue I had without hesitation. Robert made sure I was happy when all was said and done. If I buy another Ford in the future, I would go to Key West Ford for sure.
Tuesday 25th Apr 2017Greg
Great experience. Sales staff was friendly and helpful. I had a hard time finding what I was looking for elsewhere but with there great selection I was able get into a new truck
Tuesday 25th Apr 2017Rick
My wife and I had a great experience purchasing a vehicle at Key West. Robert Antoniak was extremely helpful in guiding us in the right direction and making the everything work out well. We appreciated Robert's honesty in dealing with us and his helpfulness in getting the best car at a great deal. Rick & Gayle
Saturday 22nd Apr 2017Jason Smith
Great no pressure sales advice and service. Very impressed with the whole sales experience and the car we purchased. The whole experience was excellent from initial enquiry to driving the vehicle away
Wednesday 19th Apr 2017Rob1685
Had an awesome experience at key west ford they were very helpful and friendly. They helped me walk out with a brand new car that I couldn't be happier with
Saturday 15th Apr 2017David0410
Very professional, all the Key West individuals were pleasant to deal with and at the same time were all business. Paperwork was quick and painless. Good experience
Thursday 13th Apr 2017Mustang Dougie
Excellent sales team, Jeremy was friendly,helpful definitely a great car buying experience. Will recommend Jeremy to friends and family. My second vehicle purchase at Key West, great dealership.
Monday 10th Apr 2017William Dinsmore
It was a very pleasant experience dealing with Phil, Ivan, and Michelle. There was no pressure tactics and it was a comfortable atmosphere. How they got me into a Ford after I've been a GMC/Chvy my whole life says something about their character and professionalism. Thoroughly enjoying my Ford F150. Thank you. William Dinsmore
Monday 10th Apr 2017Jayne
Helpful, I didn't feel pushed. They knew my budget and stuck to it. Robert was excellent. I love their warranty on used cars. They stuck by their word.
Friday 31st Mar 2017Scott W
My salesman was Robert Klaus,he was always helpful from when I first phoned him about the add in the paper to when I picked up my new truck.The finance guy was great,Nicholas Terezakis he wasn't trying push anything extra and was very helpful even though the 599 they charge for paperwork is a little steep.The reason I gave the dealership a 3 star rating was I found the management pushy ,I guess that is the way they become no. one in sales.Wes the sales manager also didn't fulfil his promise of giving my accessories for my truck at dealers cost which was promised,only gave 10% off retail , not much of a savings .Also when I picked up the truck we found some scratches on it,they promised to fix it but it still means coming back on my time.
Thursday 30th Mar 2017Bradley M
Dealing with Robert as my salesperson was a relief, the high pressure you would expect was non existent, and everything was presented to my wife and I very friendly and professional. All my questions were pretty much being answered before I asked them, There were a few concerns about the pre-owned vehicle I was about to purchase and all those concerns were taken care of, no questions asked...most excellent experience with a big dealership for my wife and I, I would highly recommend seeking out Mr. Klaus for his above and beyond customer service...Thanx Key West Ford !
Wednesday 29th Mar 2017Kevin
Robert helped me decide which model best fit my needs and took the time to test drive a couple of cars. Overall, it was a relaxed and professional experience.
Tuesday 28th Mar 2017Keith
Well my only complaint was my finance was very high compared to my mate who had just purchased the same truck with worse credit but a different time of year and different place
Monday 27th Mar 2017treeguy
I came to Key West Ford to browse the used vehicle inventory with no real intent to buy. Robert Klaus was my salesman,he was honest about the cars conditions, made my daughter and myself fell comfortable and i never felt pressure to buy. Robert and the staff renewed my faith in the dealership experience.
Sunday 26th Mar 2017DC
The people I dealt with here Jeremy, Calvin and Amanda were easy and excellent and extremely helpful and friendly and accommodating . This was my second purchase from this dealership and I would recommend it to anyone.
Thursday 23rd Mar 2017lhoot
My spouse and I actually came to Key West Ford without the intention of buying a vehicle. Although we were shopping around for vehicles that day, we had visited another dealership earlier and found a vehicle we liked. We basically came to Ford to kill some time and take a quick look at their vehicle selection. We had owned two used Ford Focus' in the past and had been very happy with them so thought it couldn't hurt to look. Well, we had barely reached the parking lot when Robert swooped in and introduced himself. He asked us what we were looking for and when we mentioned the numbers given to us for the vehicle at the other dealership, all he said was, "I can do better than that." Long story short, he did much better. Because we knew we were car shopping that day, my spouse and I had mentally prepared ourselves for the typical, sometimes aggressive car salesperson speeches. This wasn't the case with the folks at Ford. Robert was incredibly patient, honest, and respectful. He showed enthusiasm and a willingness to please. The entire process was smooth and stress-free. From test-driving multiple vehicles and picking the right one for our needs with Robert, to talking numbers with Nicholas, we couldn't have been more impressed. One small gesture that was incredibly appreciated, was when Ivan came to personally shake our hands and thank us for our business. Key West Ford won us over. I have even called the dealership we visited earlier that day to give them some instruction on how to provide solid customer service, using Key West as an example. We're happy to give our business to Key West Ford, and even more happy that buying our first brand new vehicle was such a seamless and exciting experience. Thank you to everyone at Key West!
Tuesday 21st Mar 201732Cents
Robert Antoniak worked with us to get our deal done! He is very personable and was fair. Great customer service and we were well taken care of. Would definitely come here again.
Tuesday 21st Mar 2017MG
I just purchased a new car from Key West Ford. My experince at the dealership was beyond expectations. Robert has a great personality, easy to talk to, he's very knowledgeable and his people skills are outstanding! Thank you Robert for all your help and for making this process so smooth and enjoyable. Hope to do business with you and Key West Ford again! Marian.
Wednesday 15th Mar 2017TheGreatEscape1
I bought a couple of cars from Chris, Prash and their team at the Pre-owned dept. these guys are a great team. They are very nice, knowlegable and has picked the right cars for my wife and for myself. Service personnel named Tony has been very helpfull aswell. No problem here. Great people! Key West Ford is the best dealer I've experience so far.
Wednesday 15th Mar 2017Khendricks
My second car now from Key West...Jag, Amanda and the team at Key West Ford went the extra mile to get me a great deal! Thanks Jag!
Wednesday 15th Mar 2017art123
Salesman was polite, not pushy at all and found us the right vehicle right away. Inventory was huge and sales and finance staff very helpful
Tuesday 14th Mar 2017Thomas Francis
I received the best service that I have ever got in purchasing a car from a dealership! Jag and Jeffery helped me get into my first brand new car! I wish to thank both of them for the amazing service they provided me on the day of my purchase. I've been driving used cars for the past 7 years and due to the support and guidance from both Jeffery and Jag at Key West Ford in New West I was able to score my first brand new car! I highly recommend either meeting with Jag or Jeffery if you head down to Key West Ford in New West. They do not dessapoint and will make sure you get into the perfect car, and they will go above and beyond to make sure you pick out the right car for you. The process was quick and easy and was made extremely memorable and fun by both Jag and Jeffery. I intend on maintaining my relationship with both Jag and Jeffery and I hope to see them soon down the road again for my next purchase. I stand by their work and I will gladly recommend them to any one.
Sunday 12th Mar 2017SteveTheStove
Looking online, this dealer was the only one with the exact car I wanted. Michael was able to get me into the car, with excellent service and with the promised touch ups. I would recommend this dealer and employee to anyone.
Sunday 12th Mar 2017Satisfied Dave
I had purchased a vehicle last year from Jag at Key West Ford and was really impressed with the help and service. They did not have the exact vehicle we were looking for so he took my name and number and said he would find one for us. A few weeks went by and I assumed I was forgotten about. Then my phone rang and it was Jag letting me know he found the exact vehicle we wanted. So when my father in law told me he wanted a new vehicle I said lets go see Jag. So we went back to Key West Ford and once again Jag took care of us! We ended up buying a new vehicle instead of a pre owned because they worked out a great deal we couldn't pass up. Thanks again Jag, Jeff and Calvin!!! See you next time we need a new vehicle!!
Saturday 11th Mar 2017LesTracy
We went in today to discuss different vehicles for ourselves. We were referred to Michael Nokes by my work boss and his customer service was beyond exceptional. He had multiple choices of vehicles for us to test drive and even though the day was long, it was a thoroughly enjoyable experience. We found the right car for us, a very nice Ford Escape and we couldn't be happier.
Saturday 11th Mar 2017Larry & Sharon
We were so pleased at the 'no pressure', "how can we totally help you" attitude of this dealership. What an informed and engaging salesperson, Peter Olson is...what an asset to Key West staff. Many thanks also to Michelle who put the paperwork together promptly, and Clemente who makes the best popcorn in town. Thanks again to all involved at Key West in making our purchase of a new vehicle so enjoyable.
Monday 6th Mar 2017Davedwnsouth
Jag called to let me know a clean F350 was available and helped me trade up to a better , newer ford. We had some issues to clear up and the deal was done. I am very happy with my new truck and also with the service at Key West. Jag, Calvin and Amanda all pitched in to make it all happen smoothly in a very friendly low pressure environment. Great service, the way it should be. Thanks guys.
Monday 6th Mar 2017Ron Burke
Walked in to look at a ford fusion. There weren't many customers. However I overheard a conversation when I walked in through the front entrance as I was trying to find a sales staff. There was a guy in a very outdated plaid-like suit speaking to this family. I assume he was the manager. He had a condescending tone and was just raging on them. I glanced over, saw some numbers on a piece of paper, looked like prices. From what I understand it looked like the family was looking for a 10% discount. I thought this was reasonable. I've never heard of people paying full price. At any rate, I walked out immediately. I came in hoping to buy a car with getting maybe a 10% discount as well, but after hearing this manager disrespect the family who remained quiet throughout, I decided to just go to another ford dealer. Bought my ford with my 12% discount instead. I will leave the review on their page One last thing, as I walked out, I heard the manager say, "enjoy your vehicle from the other dealership" Very unprofessional. As I said, the family were silent, probably just as astonished as I was. There are tons of dealerships out there competing for your money, don't take abusive behavior. There are tons that have better customer service. To that family, I hope you didn't end up buying/giving them your money.
Sunday 5th Mar 2017meuschkensmühle 2006
I was looking for a Van Passenger. Robert showed me different possibilities and advised me very well. Thanks to Robert I found the right decision for the vehicle. It was a great day for me. Christian
Friday 3rd Mar 2017Ford Edge
Jag was great to deal with and made it easy for me to get into my new vehicle. It was my first time buying from a dealership, so I had lots of questions that they happily answered and they even gave me some money saving advice. Thanks again.
Wednesday 1st Mar 2017Morgan
I've brought my car in for minor service twice and had a frustrating experience both times. While talking about services that needed to be completed, Tony would ignore my questions for him (what is the price difference between x and y service), and would instead reiterate the work he wanted to do. Many times I would explain exactly what I wanted to be completed. This was met with further explaining what Tony wanted to do. It's like bashing my head against a wall. I also had a difficult time understanding his accent, as he was talking quickly. I can only assume he was talking quickly in broken English to add on extra services as I had an inflated bill with extra services that I did not approve added onto the bill. - The first time, I took the car in for an oil change, and they also charged me for car detailing. I see that the sales department has decent reviews, but I would recommend staying away from their service center.
Tuesday 28th Feb 2017Sideshow
Jag was a great help with the purchase of my truck, because I only came to look and both Jag and Prash made it possible for me to get a newer year truck with a lot less kms than I had panned for
Monday 27th Feb 2017Anonymous
Robert Klaus - his approach was very needs based without the hard sales pitch. The most important element in his success to helping me make the decision to purchase this vehicle and through this dealership was his style and opening remarks - "Rob I am not here today to simply sell you a vehicle, I am hear today to work for you and earn your sale".
Sunday 26th Feb 2017EnjoyF150
I was looking for a Pick Up truck and happened saw ads from internet posted by Jag. The communication was excellent and he showed his patient on my questions. I got invited to see the car during the weekend. Compared four different model and test drove one in the end. We fall in love with the last one we test and end with a purchase. The care comes with only one key and Jag offered his employee discount if I need the second one. I would definitely recommend Jag and Key West Ford if you are searching for a decent Ford. Thanks again and now my dream comes to true. My first Pick Up F-150 FX4!
Saturday 25th Feb 2017Terry765
A week ago I bought a car I had never heard of from a fellow smart enough to listen well and make the suggestion. Rob VanOverschot was personable, never pushy and able to pick up on the feedback I gave him to suggest that the Fusion might be the one. It was the one and I am really happy with it. Rob is an excellent sales guy, helpful, knowledgeable and patient; the type you should find in a car showroom but don't often do. My husband and I really appreciated working with him as well as the rest of the team at this excellent dealership. The buying process was seamless and without obstacles. And this was a local business I was happy to support. Thank you to everyone at Key West Ford.
Saturday 25th Feb 2017Chris R
Like most people, a visit to a car dealership is not something one looks forward to. However, my visit to Key West Ford proved to be an unexpected pleasant experience, resulting in the purchase of a used vehicle. The staff I dealt with were all very friendly, professional and efficient. My primary contact was Robert Klaus. His friendly, no pressure sales approach made me feel very comfortable, not something I expect or have experienced from most car dealerships. He provided me with all of the information I needed to make my final purchase decision. He has provided me with additional follow-up information and support which is greatly appreciated. I would definitely recommend Robert and Key West Ford if you're in the market for a new or used vehicle. You have nothing to loose and may also have an "unexpected pleasant experience".
Friday 24th Feb 2017Jesse Cubbs
I recently purshased a new F-150. It will be my 5th vehicle from Key west. Everytime they treat me great. I found my latest truck on line. Ryan and JR in the internet dept were quick to get back to me with different options for trucks. Michelle in finance is a sweet heart. Made sure I got the best rates and best term. Wes the sales manager is always good to negotiate with and we always come to a fair price that we are both happy with. Phil the salesman took the time to really find what my needs are and was able to find me the perfect truck. He was very knowledgeable and made the entire process very enjoyable. I know where I'm going for my next ride. key West ford.
Thursday 23rd Feb 2017GTRowner
Robert Klaus was of great help. He dedicated his time and effort into helping me find the right car. A very good salesman who doesn't act like a salesman instead makes you feel very comfortable and is super friendly. I would definitely reccomend him to anyone looking to buy a car.
Sunday 19th Feb 2017Tom & Moira C.
We live on the Sunshine Coast with a limited selection of the type of car we were looking for, the Keywest web site had a few on their lot so we made a call to Michael and planned to drop by on the weekend. Not only did we find what we were looking for, a week later we decided we loved the model, the Fusion Titanium, but didn't like the colour, so we came back and traded it in for a year newer fully loaded model and true to Michael's word, the swap was seamless. All other car salesmen could benefit from following Michael around for a day because his style, attitude and sense of humour is very refreshing compared to the agents we dealt with before coming to Keywest. There was absolutely no sales pressure and we were never rushed or pushed into anything, we told him what we wanted and he bent over backwards to make it happen, no detail was overlooked, right down to programming our navigation system to get us back to the ferry terminal. Thank you Michael and the rest of the Keywest team, you guys break the stereotype of the used car salesman. Tom & Moira Creighton. Halfmoon Bay
Friday 17th Feb 2017LindaLu
Everything about buying my (new to me) vehicle was such a fun and positive experience. Everyone that I had dealings with was knowledgeable, friendly and so helpful. All my needs were met and by far this was the best vehicle purchase experience I have ever had.
Tuesday 14th Feb 2017Alan
Cam and Tony(management) are two of the greasiest car dealers ever. There service centre also screwed my car up when it went in for servicing. DONT EVER BUY A VEHICLE AT KEY WEST FORD. LOCATED AT 301 STEWARDSEN WAY BURNABY. THEY ARE CROOKS TAKE YOUR BUISNESS SOMEWHERE ELSE. SAVE YOUR SELF
Monday 13th Feb 2017Juthika&Kishor
The moment we entered the office the staff was very helpful. Soon we were introduced to Peter Olson. He is very friendly person. He was very patient with us through the whole process, answered all our questions and wasn't pushy at all. We will be back and will recommend Key West Ford to our friends. Thank you guys.
Saturday 11th Feb 2017MonikaRed5
Jag Dhillon helped me get the PRECISE car of my dreams at the price I could afford. I have been researching my purchase for two years and have a ton of specifications but he found the vehicle I wanted and negotiated on my behalf so I could afford it. As a generally impatient person, he also kept the back and forth to a bare minimum, allowing me to skip the BS and just BUY A CAR! Thank Goodness! I couldn't have done it without the streamlined process he embraced.
Wednesday 8th Feb 2017Rob
We were shopping for a new truck and were having pretty bad luck for various reasons. We found a ttuck posted on Key West Ford's website that was in our price range and everything we were looking for. We contacted Micheal and it was smooth sailing from there! Being very set on keeping our budget we went in to negotiate and view the truck. It was just what we were looking for and Micheal made the numbers work for us by paying us fair price for our trade in, this stood out to us as we had been insulted at other dealerships by how little they were trying to give us! Micheal, Wes and Gurj worked efficiently and effectively and had us driving away the same day in a better suited vehicle for our young family. Thank you for being stand up people to deal with and keep up the great work guys!
Saturday 4th Feb 2017Darin
The staff hear go above and beyond to make your car buying experience a pleasure! I will be back, I would recommend key west 100% thank you guys!!
Friday 3rd Feb 2017joel2nd
friendly and reliable staff like Michael Nokes (including his new trainee, sorry I forgot his name) and Gurj Khera. I got the car in less than 2 hours transaction including the test drive.
Friday 3rd Feb 2017BlueMiya
Purchased a 2007 Ford Mustang Base Coupe from Key West. Low km, Great car, even better, friendly and pretty cool staff. Jeremy is great, all the paperwork was in order and very helpful with suggestions to do some upgrades on my new baby. Overall good experience. Thanks Jeremy and Key West staff.
Thursday 2nd Feb 2017James Gordon
I phoned from Kamloops to Key West Ford with interest in a 2014 Ford Edge they had on the lot. Got to speak with Rob Antoniak whom I found to be straight- forward, dependable and reasonable to deal with. He knows the Ford product line and promptly provided the information I requested. There was no pressure to buy and he followed up on his personal promise to provide an owner's manual as soon as he could get one to me. My first Ford is proving to be a delight to drive; so all - all, I had an entirely satisfactory experience.. Jim Gordon, Kamloops, B.C.
Wednesday 1st Feb 2017Serena91
I decided it was time for me to get a newer car, because I had a 2005 pontiac sunfire that was beginning to give me problems. I had searched other dealerships before that could possibly help me out with my situation. They would meet with me and see what i wanted, then they would do the financials and credit history, and i would have them tell me it doesnt look good, but come back in a few months and we'll try again. So i did some more searching and finally came across Key West Ford. Prash was my dealer. He did an outstanding job helping my boyfriend and I out with everything. He asked what my needs were, and told me about this program they have to help you rebuild your credit. He said in 2 years, you will have your dream car, for now we will set you up with something older for now but still caters to your needs. We did the financials, even though my credit score was horrible and i work for myself, so trying to prove my income is a challenge. They worked with my boyfriend and I and they came up with a solution. Then Prash showed me what I would be starting in and how long i would be driving it for. It was a 2008 Ford Taurus. I was blown away. All the features and space this car had was amazing. There was a couple things i had to fix along the way, but now 8 months later, i am onto my second car. Everything was a bit easier this time and i was amazed at how much our credit had jumped. Prash got me into a 2016 Ford Focus sedan, from a 2008 Ford Taurus. I was just woowed at how much of a jump we did. I love my second car and definately can't wait to see what my dream car turns into or stays at the end of the year. The employees of Key West Ford go above and beyond your needs and they are just simply the best. I would recommend them to anyone who was buying a car. Thanks guys!!!
Saturday 28th Jan 20172007 f 150 pickup
I have to credit Raven Moore for sticking with me through this Internet purchase. Also Ryan Leverette sales who organized and dealt in my interest. I purchased my used pickup from Key West Ford sight unseen they delivered everything that they promised and more than I expected.I am so pleased with my F 150.pickup.Thank you to everyone at key west who helped me make this happen. Lloyd Seaward.
Saturday 28th Jan 2017Nathor55
Had my E350 looked at where I lived and was only going to get $11000 was like a punch in the stomach. So looked around Keywest Ford said give us the serial# was sceptical of it Michael phoned back said he would give $16000 for it didn't even send pics of it to him. I was blown away but still sceptical drove 1200+ km got there they took it for a test drive still was going to give what they said they would did the insurance signed the papers and still had time to drive to Kelowna to stay with my wife's family. I had three people I didn't trust because they want to screw you over banks, dentists, and car salesman but now can take car salesman off the list at least Keywest Ford. Thanks guys would recommend them to anyone the drive was worth it.
Friday 27th Jan 2017TomS
Had no troubles getting what I was looking for at keywest Ford. With the help of Robert and the rest of the team I got a quality vehicle for a fair price. Thanks to everyone! And I look forward to having the pleasure of buying here again if I ever bring myself to sell this one.
Friday 27th Jan 2017Burnbrae
Once all the paper work were completed service was excellent. Peter Olson was helpful Friendly and knowledgeable. Finance department was organized and efficient. Very good experience overall.
Thursday 26th Jan 2017Anthony Jimmy
Hi. My name is Anthony Jimmy. I am a 42 year old recent trades graduate. i had a few problems with my payments and bills. But thanks to Micheal and Nick from Ford dealer Key West Ford Sales in the New West Minister i am now makes smaller payments and can now afford to pay bills and my student loans with a little bit left for myself. Thank guys. I really appreciate it. Bye.
Wednesday 25th Jan 2017EdgeToEdge
Ryan was very helpful and effective in helping us in our decision making. Worked with us by encouraging multiple test drives to finalize our final decision. Ryan made the entire process enjoyable. Thanks to Natalia for keeping us on track from our early enquiries last year.
Wednesday 25th Jan 2017Vafa
Purchased a 2016 Mustang GT during the year end employee discount blowout. Rob searched other dealers and found one matching my specifics even after several cars found fell through as they had deals pending at their dealers. Last one in Western Canada needing an overnight drive out to Norhern BC to retrieve it and the dealer needed to swap a truck for the stang. Rob was a pleasure buying a car from and he followed up after the purchase which after 6 new car purchases was a first for me👍. Great service overall exceeding expectations.
Wednesday 25th Jan 2017Happycamper
Peter O is a fantastic salesperson! Not once did I feel pressured to make a decision. Pete encouraged me to test drive multiple vehicles so that I had comparisons and I was sure I was making the right decision. Our timing was bad (our fault) because he had another client booked yet he was still available to answer my questions and get the keys for my test drives. He wanted me to leave happy and I did!! I am extremely pleased with the whole experience. I would highly recommend Peter for your next car shopping experience!
Tuesday 24th Jan 2017derick79
Michael nokes is very kind person and a very good sales person he helped mo out to get the car that I want,and Gurj khera is good too he pushed the bank to approved my loan right away,I had a good experience with these guys,and I will definitely recommend this dealership to my family and friends👌😀😊??
Monday 23rd Jan 2017AgrimaK
We are obviously thrilled with our new vehicle but more than that we are super pleased by the customer service we received. Jag allowed us to have an open conversation regarding our requirements and budget without any pressure. Once our must have and nice to have requirements were clear he showed us a few cars and allowed us to voice what we did or did not like. He not only took our feedback into consideration before showing us another vehicle but also made sure to address each question with patience and expert knowledge. Once we had a clear favourite We realized it was out of our initial budget, but both, Jag and Calvin were very helpful and frank with what room they did have to negotiate. They made the experience of buying a car very straight forward without any sales techniques. We appreciate the honest and clear communication almost as much as our new car!
Sunday 22nd Jan 2017Nicole Wallis
I didn't plan on buying a new vehicle anytime soon, but my 2015 Ford Escape was written off in a major car accident and I had no choice but to look for something new. My obvious choice was to come down to Key West Ford and shop around. Once I saw the 2017 Ford Escape in the showroom I was in love. My salesman Michael Nokes was friendly and funny and he babysat my 6 year old while I did all of my financing with Michelle (who is warm and caring and worked so hard for me). Most salesman wouldn't have taken the time Michel did. He played and colored with her. I was amazed with the customer service I received by Michael, Michelle, Kam, and Ivan. I can not stop raving about my new vehicle and service to all my friends and family....I will be back again and again!
Thursday 19th Jan 2017Emma
Robert klaus made my very first experience buying a new car, the most wonderful experience yet. He provided so much information for me about the car I was interested in. Besides being very kind and warm, I would overall say I was super super pleased and the happiest I've been in a very long time thank u to Robert. I am so happy , I'm going to share my experience with my friends and family about Robert and Keywest Ford. Thanks u guys. U were absolutely awesome. Sincerely, Emina Prentice Happy Girl 😘
Wednesday 18th Jan 2017Corey
I was contacted by the dealership's internet team to trade-in my previously purchased vehicle. They were able to offer me a fair deal and Michael listened to my needs and wants for a new vehicle and got me into a new 2017 Escape. My wife and I both love it. Michael was an excellent resource and he answered all my questions and addressed any concerns I had. Most importantly he was very friendly and concerned that I get a vehicle with which I'm happy.
Wednesday 18th Jan 2017Kelly P.
The last time I made my own car-buying decision was in 1984. I was nervous; I had done some research, knew what I was looking for (more or less). I didn't want to be pressured but I also recognized my inexperience with cars. Key West Ford has a 30-day/2000 km 1-time vehicle exchange policy so that was a huge factor in my decision to buy with them. Peter was friendly, efficient and thankfully, not pushy. I bought my pre-owned vehicle. And then I had some minor trouble (addressed well by the Service Dept.), and realized I bought something older (and less costly) than what I should have. So... I thought I would test them on their 'vehicle exchange program'. Delighted does not describe how easy it was! Peter was away and Ryan stepped in, and almost as quick as you can say "Happy Customer" I was set up with my newer (more expensive, but still a great deal) Escape. I am a satisfied customer, and have no hesitation recommending Key West and their team.
Monday 16th Jan 2017myflorez831
My wife and I are so thankful to Michael and admire his level of service and experience in aquiring our first vehicle. My wife and I were thinking about purchasing a used vehicle, but Michael got us into a brand new Ford Escape and we just love it!!!!!!. We got what we were looking for and also at the price that my wife and I had budget for. We want to thank Michael and all of the team that were involved on this purchase, we totally highly recommend Michael and the Finance team for an amazing job. What a way to start a new year.
Sunday 15th Jan 2017Maria
Very wonderful staff at Key West. From submitting an interest form to purchasing my brand new Jeep everyone had been so friendly and awesome! A huge thank you to Sales Associate Robert Klaus. You rock!
Sunday 15th Jan 2017gasguy38
Key West Ford has a team effort right from on-line with Elisabeth then Raven Moore who set up a meeting with Peter Olsen our sales rep.The test drive of a 2017 Escape SE,AWD went flawlessly,rough road snow..the Escape took the ride with ease.Peter Olsen heard my wants in the Escape and did a wonderful job with my trade and Kamran Sobhabi the A.G.M.completed my perchase.Thanks to all,Mike Rylands.
Friday 13th Jan 2017batman
Excellent Customer Service and they Work as a Team very Knowledgeable they have given us options that could work with us and we are very Satisfied.
Thursday 12th Jan 2017Rosejohnston1
Great service and very helpful and friendly place.They will guide you in the right direction!will always go back to key west ford for there great service and friendly atmosphere!!!thanks for the help
Wednesday 11th Jan 2017Happy Customer
This is my 2nd Time Purchasing a Vehicle from Key West Ford and will be back again when I am in need of a New ride. My experience from my Vehicle search, to the test drive to the final purchase was outstanding. Everyone that I dealt with at the dealership was very professional and easy to deal with. They made it very easy.
Sunday 8th Jan 2017Tomasz / Katarzyna Zemojtel
The service here is excellent. They really take great care of you. The purchase experience was really nice too. My salesperson was extremely friendly and helpful and I got a great deal! A huge thank you to Sales/Leasing Consultant's, for his/her patience, honesty, help, and courtesy. I couldn't be happier with my car.
Friday 6th Jan 2017Astroguy
I went in to buy an advertised used car so I knew what I wanted. My salesman knew how to move my examination of the vehicle along and then the purchase. I didn't feel "pushed" into anything maybe because of the experience of the salesman so he could "read me" and match his approach to mine. The vehicle was made ready to pick up for when I was available to pick it up (later the same day.... maybe the only part where I felt a little "pushed" heh,heh,heh...). Anyway, I'm quite happy with the service I got and I give full marks to my salesman, Mike Nokes , who was pleasant, calm and reasonable to deal with. I'd go back to this dealership again, especially if I could have Mike as my salesman again.
Friday 6th Jan 2017NicoleS
I was in desperate need of winter tires as my car was stuck in the snow during this past winter storm we have had and David Mah was fantastic to deal with at Key West Ford. He was able to get me the required tires and rims in stock within a day. David was absolutely great to deal with in the Parts department and I would highly recommend dealing with Key West ford and David in the Parts department. Thanks for the help.
Wednesday 4th Jan 2017lovemyedge
Purchasing a new vehicle is can be a very intimidating and overwhelming process. I had initially gone to another dealership but was not treated with the same level of respect and patience that I found at Key West Ford. Robert took the time to help me look at all of my options with no pressure to purchase and he seemed more interested in finding me the right fit then making a quick sale. I was thoroughly impressed with the customer service from the sales department to management to finance. Overall a great experience and I would highly recommend Key West Ford to my family and friends.
Friday 30th Dec 2016calvin_n17
Great place to buy your vehicle not rush or pressured into something you will be comfortable and there very honest normal individuals, these guys are very laidback n chilled
Wednesday 28th Dec 2016Chris
Thank you so much for taking your time, staying late and making the best deal for me. This is my second time buying a car from Key West Ford. The best costumer service I ever got. Thanks for making me feel so comfortable and for been very helpful. My wife and I are very happy with the car. Thanks again for the a GREAT DEAL and all your help.
Wednesday 28th Dec 2016Escapeartist
I just wanted to say that my experience working with Michael Nokes was nothing short of superb. He took the time to listen to what was important to me and provided me with options that suited my lifestyle while still checking all of my wants. This was my absolute best experience purchasing a car and it's all thanks to Michael. I love my Ford Escape :-)
Wednesday 28th Dec 2016rlmplacer
We dealt with had a very pleasant experience trading in and buying a vehicle. It was very comfortable, straightforward, and we had excellent service. Would definitely recommend this dealership and people we dealt with.
Saturday 24th Dec 2016Tom Whyte
Most recently I purchased my third vehicle from the folks at Key West Ford after wanting to buy elsewhere with the enticements of "cash back"as key motivator, They all cared enough about me to sit down and compare the numbers deal to deal. At first, I just thought they wanted to close the deal and sell me my new vehicle. Which of course they did!! After seeing first the financial facts before me clear as mud, stating that that other deal would be detrimental to my financial health and well being in the long term."If you don't buy the new Ford Edge (Which I Love sooo much today!!!), you're better off just taking back your trade in vehicle and forgetting about the other so called deal as well. Look for another vehicle later on maybe in a few months." Why would a auto sales rep say that to me? Because he genuinely cares about his customers and supplies superior customer service!!!! Thank you Michael and thank you Wes for your advise. Thank you both Nick and Gurj for making it happen. A satisfied customer
Thursday 22nd Dec 2016123456
This dealer offers very competetive price and larger inventory of cars to choose. They are nice and try to help customers of their needs. This is how i felt when i purchased my fusion hybrid.
Wednesday 21st Dec 2016Alison
I had been thinking about getting a new vehicle for a while now, and had narrowed it down to the Ford Edge and Jeep Grand Cherokee. I had driven both at different dealerships and noticed that Key West Ford had both these vehicles with the criteria I was looking for. Ryan Leverette had come highly recommended by my nephew who had recently bought a truck off of him so I made an appointment with Ryan who adjusted his schedule to work with mine and had both vehicles ready for me to test drive after work. I really liked both, and each had their pros and cons but after discussing with my family I decided on the Jeep and I love it! Once the decision was made, it was a totally seamless process from trading in my old vehicle to writing up the deal and signing all the paperwork with Nick, and transferring the plates to the new vehicle. I was able to leave the lot that night in my new ride! Ryan was so easy to deal with, not at all pushy, and very fair and knowledgable. The whole process was easy and enjoyable.
Wednesday 21st Dec 2016Rod
One of my staff moved to Chilliwack and her commute is horrendous. I was looking for a vehicle that qualifies for the HOV lane if you have a single occupant in the car as per Christy Clarkes recent announcement. I called several dealers both Ford and otherwise and most people were either unaware of the program altogether or were unfamiliar with their own inventory and what would qualify. Ryan not only knew the details of the program but helped find the appropriate vehicle that would work. We purchased a Ford Fusion energi and my employee loves the car, non existent gas bills, and the much easier commute. She and I could not be happier. Based on my positive experience with this transaction, when my son was looking for his next car I turned to Ryan again. My son is attending university in Edmonton and travelling to and from Vancouver all year round. We wanted an all wheel drive to ensure his safety. There was no high pressure sales at all- just a technical analysis of what would work and what would not. We picked up a Ford Titanium Edge a few days later and my son is thrilled with it. If you need help with finding the right vehicle, Ryan is very technical and very professional. You wont be disappointed,
Tuesday 20th Dec 2016T - Bird
Ryan has helped a number of my family members find there perfect vehicles and has now helped me do the same. I had set out a very specific list of specs that my truck had to have in order for me to buy it, not only did Ryan listen to me, he spent the better part of 4 weeks searching for it, found it, and called me the minute it came in. From then on it was just a simple process, I came in, I drove it, the price was what we discussed over the phone and then I was in to Gurj's office to sign the paperwork. Gurj was also great to deal with and made the process simple and efficient. All in all I was in and out in under an hour.
Tuesday 20th Dec 2016Camper Guy Mike
I had a great experience at Key-West Ford and Ryan Leverette was very knowledgeable on diesel engines and explained the power and mechanics of a diesel engine, there was no pressure on myself to purchase a new truck and Ryan went out of his way for me to bring in a new truck that suited my needs, Ryan was polite, friendly and well versed , I would highly recommend Ryan to other potential customers and also it should be mentioned that all of the other Key-West staff that I dealt with were professional, friendly and courteous.
Tuesday 20th Dec 2016Brady321
I had a great overall experience working with Ryan Leverette and his team. Unhaggle put me in touch with him, and after seeing his great reviews online, I started corresponding with him via email. Ryan has a great demeanour and takes the stress out of the process. I think most importantly, he seems to be really passionate about the product and he is a detail-oriented person. I ordered my new truck from him and he ensured that it arrived exactly as I wanted it. The pricing was very competitive and we had discussed the (few) additional fees previously. Everything went off without a hitch. I wouldn't hesitate to recommend Ryan to my friends and family. Gurj Khera also seemed like a great guy -- just trying to find the best financial fit for my circumstances. Well done.
Tuesday 13th Dec 2016theresamarion
I am SOOOOOOO overly excited about my experience with Key West. Calvin was the biggest help to me, and got me the best deal that exceeded my expectations by a landslide. I have had the hardest time trying to get a new vehicle and he got me driving within a few days! The monthly amount was better than I expected and the car I got is more than I could have asked for. ALL HEADACHE FREE. When I arrived, I had the pleasure of meeting Calvin and Jeremy who both were exceptional with their customer service and did everything to make sure I was happy. I would DEFINATELY recommend them. I look forward to seeing them a year from now to see what options I have. OVERALL BEST EXPERIENCE IVE HAD TO DATE AT A DEALERSHIP. THANKS GUYS!
Thursday 8th Dec 2016ScottyKnows
Just wanted to take the time to explain to you why this dealership and gentleman stands so far out from the rest. Made me feel very comfortable with veiwing inventory and purchasing. This was my first time buying, I was nervous until I communicated with them. Very responsive every little question you will have is answered. They will help best fit you for you needs and wants in a vehicle. Highly recommend Mike and this dealership!
Thursday 8th Dec 2016Charbinder
i was treated very good no pressure , i would liked to have gotten more for my trade in , Very happy with my salesman Mike Nokes
Monday 5th Dec 2016Bootsi88
The sales staff were very helpful , Rob my salesmen didn't feel like a car salesmen at all . The rest of the stuff including Ivan , Raven and Nick in accounting were very helpful I would recommend this dealership to a friend
Monday 5th Dec 2016isaackj
Michael and all the staff at Key West Ford were so helpful an informative in purchasing my pre-owned 2015 Ford Focus. I was shocked at how quickly they responded to my inquiry about financing and how quickly they were able to get me into the perfect car for me! I love my new-ish car! Couldn't be more satisfied!
Thursday 1st Dec 2016seawatt
This is my second purchase with Michael Nokes he is wonderful , his experience, great personality, knowledge and ability to treat people with respect brought me back , I know the sale would not have happened with out him .
Tuesday 29th Nov 2016Duff89
After shopping around multiple dealerships and brands of trucks, i decide on getting myself a Ford F150. I wasn't in to much of a rush to buy, but when i finally chose the truck i wanted Ryan and Jr helped me along the way with trading in my car and made the hole experience smooth as possible. They took the stress out situation which made buying the truck a lot more enjoyable and easier. Would definatly go back to get my next truck or car at Key West again.
Sunday 27th Nov 2016Rosco1804
I was treated extremely well. Robert Antoniak provided answered all of my questions in a clear and concise manner. He was extremely knowledgeable about the Ford edge. During the whole process I did not feel pressure to buy. The business manager was great to deal with. Again no pressure. Wes was also knowledgeable and easy to deal with.
Friday 25th Nov 2016diehard 1955
I was dealing with Michael Nokes and thru the whole process he delightful ,honest ,trustworthy , and totally dedicated to me and my needs. I was a bit of a pain in the butt for sure as it turned out I ran into some personal issues before I could complete the deal but they never waivered in their commitment to me and my purchase. I had even given a good sized deposit to hold my car choice but they never even questioned my request for a complete refund. When I get my personal stuff settled you can bet I am going back to this team for my purchase.....TOP NOTCH DEALERSHIP FOR SURE. A REFRESHING CHANGE IN AN INDUSTRY FILLED WITH NOT SO GOOD DEALERS.
Friday 25th Nov 2016B&K
Started looking for a truck in the summer . Jeremy listened to our needs and kept is informed of any vehical that met our needs when something was to our specific needs . Finally purchased a truck last week . Thank you Jereny ! Was a pleasure working with you . Was a real pleasure getting to know you . Keep up the good work
Thursday 17th Nov 2016fairlane427
Buying a vehicle is always a little stressful. Peter made my experience comfortable, listened to my concerns and worked together. Ivan assisted in completing the deal.
Tuesday 8th Nov 2016Bethlehem
I just want to thank Ryan Leverette and Nicholas Terezakis for their great input and service when I purchased my car a little more than a month ago. they were helpful and intentional in making sure I got the best deal.
Tuesday 8th Nov 2016Sandra
When I needed to replace my very old car I was dreading the process of finding another one. I did not want to buy a brand new car and the unknowns with a used vehicle can make it an even more stressful experience. After spending a lot of time checking out and test driving cars from a number of dealerships and private sellers, I ended up at the Key West Ford used car lot. It was a Sunday, pouring rain and we were the only people walking the lot except for one lone sales associate, Robert Antoniak. He showed us the cars that fit my criteria and a 2013 Ford Focus really stood out because of its low milage and price. I called Robert a couple of days later and arranged to take the car for a test drive. After the test drive Robert was able to provide me with the complete car history including the maintenance work they had done on it when it came to their dealership. Once I decided to purchase the vehicle, the process was so fast and easy as there is an insurance office right inside the dealership for fast and easy transfers. Robert then put my plates on, synced my phone to the car for hands free calls, and filled the tank. The only small issue with the car were some scratches on the back right bumper which Robert got the price reduced for even more and arranged to have Key West repair it, which has since been done beautifully. I would definitely recommend Key West Ford to anyone looking to buy new or used. Robert could not have been more helpful and informative, a real pleasure to deal with. With such low milage, I feel like I got a brand new car for half the price! Thank you.
Tuesday 8th Nov 2016Pissedoff
They sold me a 2012 focus LEMON and wouldnt replace the vehicle within the month period. They avoided my calls and wouldnt return messages until the month was up. Now im stuck with a lemon that meeds a new clutch every 15,000 kms This was all after they sold me an escape suv and then i get a phone call the next day saying "sorry, the boss's daughter wants this vehicle" so after washing it and filling the tank and signing the paper, I was told to "return the vehicle" and was given this lemon focus with nothing but clutch problems. Ps the car wasnt detailed and the tank was empty Thanks alot....
Friday 4th Nov 2016Dave Sharp
Pete and the folks at Key West did a great job hunting down the specific truck I was looking for. I had very particular criteria and they tracked it down very quickly. Very pleasant sales experience.
Tuesday 1st Nov 2016Raf
After some bad news about a wrong price on the website, Ryan offered me a great deal and provided me an awesome sale experience. Ryan personally took a couple of hours to make sure that I would get the best deal for my trade in car and get the car that I've always wanted. He gave me a lot of time and space to think and make my final decision, without trying to push things desperately like any other salesperson. I'd recommend Ryan to anyone that is looking for a good and safe transaction. Honestly, the only inconvenient (and in this case I believe that it is a Ford process problem), was that I had to wait almost two hours for the car to be ready (washed, full tank, etc) and complete all the documentation. Raf
Wednesday 26th Oct 2016bcwestcoaster
Having purchased a number of cars over my 50 years of driving, I wasn't looking forward to the song and dance that previous dealerships and salesmen had put me through, i.e. the back and forth dance between the salesman and the business manager as we haggle over the price. I knew what I was looking for; a Ford F-150. When I found a truck with the features I wanted on he Key West web site, I chatted on-line with Raven, who provided me with all the information I needed. Living out of town, I wasn't able to get to the dealership for several days. In the interim, Raven kept me appraised of the truck's status and other options that I might consider. When I did get to the dealership, I was met by Raven who introduced me to Robert Antoniak. Robert was a friendly, personable, no-pressure guy who seemed interested in helping me get into a truck with the features I wanted, at a price I was willing to pay. He was knowledgeable, but he didn't beat you over the head trying to impress me with his expertise. When it came time to make the deal there was no messing about. I stated my price limit, they came back with something very close to my budget (and this was after I had recognized that the current sticker price was several thousand dollars below the original advertised price on the web site. This was the best car (truck) buying experience I have had. Gurj, the business manager and the young man who arranged the insurance coverage (Mike??) were both quick, friendly and efficient in getting me what I needed and out on the road. I picked the truck up a few days after making the purchase. Robert went the extra mile to make sure that everything was ready and waiting (even though I arrived 2 hours before I was expected). This is the first dealership I have dealt with that has worked as a team to ensure a positive purchasing experience for the customer. Should I need another vehicle, I'd certainly contact Robert.
Monday 24th Oct 2016Antalb
The team worked together and were knowledgeable about the products. My salesman took the time to listen to what I needed and was able to find the right car for me.
Saturday 15th Oct 2016Stretch74
Peter was a delight to work with. He was very kind, patient and knowledgeable. He was a great help in finding the perfect car for me and my family. He worked hard and kept us informed through the whole process. I would definitely recommend him to family and friends.
Thursday 13th Oct 2016Mike
I went there looking for a specific vehicle (Ford Taurus) and the sales manager introduced me to Robert Antoniak to help me out. He showed me about 7 or 8 different 2015 models they had on the lot and all were in excellent condition with various options. He asked what I wanted in a vehicle and pointed out the different options that best suited me and not just trying to sell me something that we didnt need in all the extras some of the models had that we would not need or use. He told me to think about and come back after we had time to talk things over about what exactly we wanted in this car to make sure we get the right vehicle. A few days later we can back and settled on a great price and they also gave us a really fair price for my trade in as well. Robert was an overall really nice guy and very low key with no pressure and would definitely recommend him to anyone looking to buy a vehicle.
Tuesday 11th Oct 2016Sue
I have been buying vehicles from Kam for a long time. He is honest, sincere and knows just what I am looking for. Kam is the reason I buy my vehicles at Key West Ford. I highly recommend this dealship to anyone purchasing a vehicle. They are professional and caring.
Tuesday 11th Oct 2016Daveyj
Key West Ford have an extremely knowledgeable staff, efficient sales team and a friendly working atmosphere. We have always been greeted with professional & courteous staff,, notably Michael and Rob in Sales; Michelle in Finance and Amber in Service. Wes in Management was approachable and offered us an extremely reasonable and fair trade in. Overall, the above named individuals provided exceptional service.
Sunday 9th Oct 2016JimGnitecki
I just recently moved internationally from the United States to Canada. Ryan made it possible for me to select and buy my new Canadian Mustang GT completely remotely except for the final signing of the documents on delivery! Then, I needed to return the rented U-Haul moving truck to a U-Haul depot in Washington State, within walking distance of the U.S. - Canada border. Ryan personally took a couple of hours out of his busy dealership day to pick me up at the border and drive me to the dealership to pick up my Mustang. While at the dealership, he let me drive one of his dealership's Roush Mustangs to hear the exhaust and experience the changes in power and suspension, and identified a Roush performance kit for my new Mustang that is affordable and surprisingly effective. This new Mustang is my 41st new car, so I am an experienced buyer, but Ryan just raised the bar for car dealerships a WHOLE LOT. Jim G
Thursday 6th Oct 2016Josh1216
Victor was great from the beginning. Mentioning every little detail and working hard to get me what i wanted Victor was patient and understanding. If you want to get a new car wouldn't go anywhere else but Key West Ford and with Victor helping you it makes your experience that much better. Thanks Victor for all ypur help
Wednesday 5th Oct 2016Daddy
I bought 3 car from them so far from them and extremely happy from them highly recommending and I were gona come agin soon Caz my friend want to buy a car from u guys as well see u soon thanks alot Mike!!!
Tuesday 4th Oct 2016Casey
I went into key west not necessarily looking to buy a new truck. But, they had some on the lot that met my requirements. And they gave me a decent trade in value. So, put those together and I pulled the trigger. Michael Nokes was the salesperson, and together with the rest of the group they got everything sorted to my satisfaction. I hope the new truck treats me well for the next several years.
Monday 3rd Oct 2016luke
I was super pleased to purchase a new vehicle from Key West Ford. My salesman, Ryan Leverette was a pleasure to deal with. He helped me choose an F-150 that was perfect for my needs. I would highly recommend him, and would not hesitate to deal with him in the future. In fact I am currently sorting out some aftermarkets, and he is helping me out along the way. In addition to Ryans help, Gurj Khera helped me through financing my new Ford, and allowing me to get it all within my monthly budget.
Monday 3rd Oct 2016LLC
Bought a used vehicle from Key West. Everyone was super polite,friendly and knowledgeable... especially Dillon Nguyen. I would recommend Dillon to anyone looking for a vehicle.
Thursday 29th Sep 2016Ellen Lam
Everyone at this dealer was very helpful. They told me the options I was looking for and even more. They gave my suggestions/advice before I even relayed my concerns. Very thoroughost overall.
Wednesday 28th Sep 2016Ja Flex2013
I bought a SUV from them did the test drive pointed out the flaws the salesman said they would fix asked them for written words saying that. got a paper IOU saying they would fix a few scratches and re wrap the top because it was peeling I got the car a few weeks later not even the tire pressure going down in one tire fast when we took it in for IOU fixes asked about it they told us get new tires and our wrap was not in schedule another appointment so we did when the wrap arrived we took it in they said they would never agree to re wrap the roof and they would only take off the old wrap total liars can't even honor there IOU's.
Wednesday 28th Sep 2016StangCrazy
I recently purchased a 2017 Mustang and worked with Mr. Craft and Mr. Nokes. They were professional and first class all the way. Ben, Michael, and Nicholas addressed my questions and concerns right away. I highly recommend working with this team for an easy car buying experience!
Wednesday 28th Sep 2016Marian K
My experience with Key West Ford was outstanding. The staff is very welcoming , professional and knowledgeable. They definitely know how to treat customers. I was very happy with my vehicle purchase and I am confident that the future service at this branch will not disappoint me. Special thank you to Ivan Matulik! Marian Kovakovsky
Tuesday 27th Sep 2016flying_dutchman86
Went to Key West Ford to check out a 2008 Ford Escape that was for sale as a trade in. Dealt with Rob V and he was great!! Very friendly and knowledgeable - made us feel welcome and like we mattered. You could tell they wanted to leave a good impression. They were open to our offer and we ended up getting a great price. Wes was great with the negotiations and they honored the deal. Will go back! Thanks Key West!
Tuesday 27th Sep 2016Sunny Gill
I recently purchased a Ford Mustang Ecoboost and was extremely satisfied with the service I received. Ian, the sales associate showed me the extensive Mustang stock until I found the perfect one for me. I was extremely satisfied with the price I was given by Wes, the sales manager. After the deal had been done, I came back the next day to provide my payment forms. I told Wes that the front plate holder had been found and he himself went and installed it. I was also very pleased with the rate which Gurj from Finance provided. I love my Car and recommend Key West for anyone interested in buying a Ford!
Tuesday 27th Sep 2016Ryan
I purchased my new 2016 F150 Supercrew from Ryan Leverette recently. I am very satisfied with my experience at Key West Ford, especially with Ryan Leverette. Ryan has gone above and beyond to ensure my new vehicle purchase was an excellent experience. Thanks Ryan!
Saturday 24th Sep 2016Digging the Dodge
I recently purchased a vehicle from Key West Ford and was I need of a vehicle and had many hurdles and restrictions to overcome in order to make this need a reality. The sheer dedication and determination shown by the sales team was unequal to any dealership I had previously been to or had any experiences in the past with. Prash was the sales associate that made this all happen and spent his own time outside of his work to ensure my vehicle had all adequate neccesities that were needed in able to help me drive. I am truly thankful for their help and helping me achieve success. I would definitely encourage everyone to go and talk to Prash at Key west so that you make have the same success I did.
Wednesday 21st Sep 2016Carol
Key west ford sales people are really good at communicating with customers. They really care about the feelings of a customer. They did an excellent job! I recommend this shop.
Wednesday 21st Sep 2016Recchi
Outstanding buying experience with Ryan Leverette at Key West Ford. I shopped around to multiple Ford dealerships in BC and no team came close to providing the service and no-hassle buying experience that Ryan and the Internet Sales Team at Key West delivered. Ryan knew everything about the F-150 I purchased, found me truck with the options I needed and delivered a seamless buying experience on tight timelines. Highly recommend contacting Ryan if you're looking for a new Ford!
Tuesday 20th Sep 2016Tom
We were very impressed with our salesman Michael Nokes. He was courteous, knowledgeable, and made for a relaxed and enjoyable experience. The test drive was unrushed and thorough. We would definitely recommend Key West and Michael.
Sunday 18th Sep 2016Marian
I was very satisfied with amazing customer care at this dealership. I bought my fourth new car at this time and I must say, this was the best experience of all.The dealer was professional and gave me detailed info about my new car. Thank you very much. I highly recommend everyone to buy their car at this specific dealer. Marian Kovacovsky
Saturday 17th Sep 2016Frank
Purchased a pre-owned Ford van. The salesman, Prash and sales manager, Calvin, made the purchase easy and pleasant, even through a demanding price negotiation.
Saturday 17th Sep 2016mel007
I had the opportunity to meet and deal with Mr. Robert Antoniak - Sales Associate during the Ford Employee Pricing Event. We got off to a great start as he was able to get right to the point , have some laughs and come to a great price for a new 2016 F-150 4x4 Supercab-XLT series. I would also like to thank Mr. Michael Nokes - Internet Sales Manager for his assistance. NOTE:We have had a LOT of positive comments on our new FORD truck. I would recommend Key West and their great staff.
Saturday 17th Sep 2016PB99
Even though i bought a used Dodge Challenger from a Ford dealership, Michael Nokes the salesman i dealt with was very knowledgeable and new his stuff about the Challenger. I would definitely recommend Micheal Nokes as your guy at Key West Ford. Big thanks to Nick and Tony also.
Thursday 15th Sep 2016Surina P
From the moment my husband and I walked in we were very good taken care of from Raven and sent over to Robert Antoniak. We explained what we wanted and he gave us all the options and a payment that we were comfortable with. We had many laughs together as well as taking care of our needs. We are very happy with our new purchase of our truck. From the first contact to the end the service was incredible. Very friendly and knowledgeable staff!! We HIGHLY recommend Key west ford sales in new westminster to anyone with every need, they will give you the very best !! All the best to you guys and we hope too see you again soon!! XX from the Penner's
Sunday 11th Sep 2016henry
Very good experience for buying a used car. Although the trade-in is a little bit low, but I found what we were looking for and got a fair deal. Robert is a good salesman and we got it done. Thanks everyone in Key West! I can finish detailing by myself!
Saturday 10th Sep 2016Satisfied Fusion Hybrid Owner (Chris)
2nd purchase at KeyWest Ford. Went to the dealership to Service my 2013 Fusion. While there decided to visit the staff who served me prior. Ended up talking about the Fusion Hybrid, salesman Michael Nokes assisted with answering all of my questions elated to flat towing behind my RV, as I had particular needs, Michael listened and provided great customer service. End of the day I am now driving a 2016 Fusion Hybrid and feeling great about the final deal and service. Would recommend KeyWest Ford to all who ask (previously referred my sister in law and she seemed very satisfied as well).
Wednesday 7th Sep 2016Sonny and Sun
We met Ryan while we went to Key West to test drive a 2016 Ford Explorer....after a test drive we came back to the dealer and parked next to an F150. Ryan knew in depth details about both vehicles and after a test drive of the F150 we were in love...with the truck but the price was a bit high for our budget. As couple weeks went by...we came back to visit and Ryan showed us around the lot at other options...but soon came across the one truck that had every option we wanted and the best price out of any local dealers around. We appreciate your time and effort Ryan....and thanks for being so cool with our little guys while they waited for us to sort out the details of our new purchase...we love it; i'd recommend Ryan to anyone wanting a first class experience with their second biggest purchase of their lives!! Sonny and Sun
Tuesday 6th Sep 2016Paul
This team at Key West Ford is great - especially my sales rep, Ryan Leverette. I would recommend Ryan to everyone thinking of purchasing a Ford. He's very diligent, pays attention to the details and communicates well. He's punctual and thorough and has been in the industry long enough to know the product and express it clearly. Great Team effort and extend thanks to Nick, Krys, Kam and Wes as well. I'll be using Key West for all my service and maintenance in the future.
Tuesday 30th Aug 2016Colin
This is my second purchase from Key West Ford. MJ was kind, courteous, and informative. The process of discussing the trade-in and purchase was very straight forward. Michelle executed the paperwork in record time, but also clearly stated the options as the process evolved. I would certainly discuss any future purchases with Key West Ford as a result of my previous experiences.
Sunday 28th Aug 2016SamYH
I was there to get some information about ford cars and met the guy whose name was Majid(MJ). I just wanted to obtain some information and compare it with Toyota vehicles but his friendly and professional attitude changed my mind and I substituted Toyota with Ford ...Yes I bought it and am happy. Thanks for all staff there.
Saturday 27th Aug 2016Nastebaha
This was my first time making a factory order purchase and everything went smoothly, all my questions and concerns were answered promptly and politely! I felt like I actually mattered to them and not just another customer!
Friday 26th Aug 2016Bajwa
I have been there few times and the staff is very good. they treat you like a guest. They fully satisfy with all of my questions.
Thursday 25th Aug 2016Cindy K.
If you're stopping by this dealership, ask for Jeremy Nguyen by name! Having this as my first car purchase, I’m truly impressed. Jeremy was a pleasure to work with and provided incredible service. I gave him the list of Ford Escape models I was interested in and he took the time to suggest ones that were not even on my radar. After test driving a few, I chose a 2014 Ford Escape SE AWD and he went out of his way to negotiate a good deal. He has a great attitude, doesn't put pressure on a sale and definitely elevated the car-buying experience.
Wednesday 24th Aug 2016Pavel
Absolutely excellent service! I started chatting with an Internet sales person on the Key West Ford Website. shortly after, I received an email with a personalized video from the Internet sales manager, Ryan Leverette, which answered all of my questions regarding pricing and financing. I came in for a testdrive the next day. My sales rep, Victor Harrison, was very friendly, enthusiastic and passionate about the product. He was able to answer all of my questions regarding the truck, and took his time to show me every other trim level possible. The next day, he showed up on his own time, to complete the sale and answer all of my questions. Through out this process, I felt no pressure to make a decision. There was a lot of attention to detail. Everything was ready on time and exactly as promised. Thank you Key West Ford
Tuesday 23rd Aug 2016Steven T
Awesome service, very friendly, and will give you advice that's actually helpful along with a huge inventory. Wont screw you around and know when to get down to business. Would buy from here again especially from Robert.
Saturday 20th Aug 2016Jimmy
not too pushy down to earth and easy to talk to and understands their cars and helpful with everything else you need to know they had a good selection of cars and trucks next time I might buy a new one
Saturday 20th Aug 2016bruce@mcsl
I would like to thank the staff at Key West Ford for looking after our fleet needs. I contacted Key West through the chat line where all the information of the vehicle I was interested in was noted and was told that I would be contacted shortly. Within a very short time I had a call from Krysten Stanick who answered all my question and took all further particulars of the vehicle that we were interested in adding to our fleet . She then followed up shortly to inquire if there was anything else she could help with,. I found her to be very professional, courteous and more than happy tp provide any additional information to help me in my choice. I would also like to point out the great service I received from Kam Sobhani and FlynnYeo, our purchase requirement were quite urgent as one of the vehicle was going on a job site and was required ASAP , all came through with flying colors. As we replace our aging fleet I will not hesitate to contact Krysten, Kam or Flynn for assistance.
Wednesday 17th Aug 2016davidk773
My Saleman was Michael Nokes from Keywest Ford in New Westminster. I found Mr Nokes to be very knowledgeable and courteous. Mr Nokes showed me every vehicle with different options in the Model I was considering buying. Mr Nokes was very patient and help me deceide which options I wanted. Keywest Ford did not have this particular vehicle in stock. Mr Nokes then researched other dealers and found one with exactly the options I requested and brought the 2016 F150. I found Mr Nokes to be very patient and fair.
Wednesday 17th Aug 2016MyNew2017
I ordered my Ford Explorer Sport from the factory back in April 2016. The service I received from the moment I ordered to the time of delivery was exceptional. I was kept informed through the whole process. I would recommend Key West Ford to anyone looking for a New or Used Vehicle. Thank you, Michael Nokes and Ryan Leverette for your exceptional help through the whole process. Frank Saville
Tuesday 16th Aug 2016Neal
I purchased a used vehicle from Key West Ford and the experience was vary pleasant. I was never pressured to make a close and once I set my final offer the sale was processed quickly and efficiently. I was driving my new vehicle home with in 2 hours.
Sunday 14th Aug 2016randy 1
delt with many of the sales people, and found them courtious, friendly, and straight forward to deal with, that was very important to me and my family, i could trust the sales team to find or recomend vehicles as quick as they could find them for my son as well. Because of that service, both my son and i purchased paint and undercoat protection from the dealer as well.
Thursday 11th Aug 2016Tammy&Daryl
This dealership is amazing, we were helped by Calvin and Jeremy. Calvin was amazing I will be a returning customer and I will be telling any friends that are look for a car to go to this location. You guys are so great thank you for all your patience with us and the help you gave us to find the perfect car for us. Very very happy customer😀😀😀
Wednesday 10th Aug 2016westcoastcanning
Fantastic first purchase from this dealership. Cam, Jesse, Robert and Gurj were all extremely helpful in getting us into our first company truck. Really looking forward to working with them again on the next one.
Tuesday 9th Aug 2016JaggerTK
An unstoppable passion and drive have led me to sell my 2015 Fully-Equipped GTI so that I can dominate the Music Industry. I had traded in the GTI for a 2015 Ford Transit. Ryan Leverette, the Internet Sales Manager at Key West Ford in New Westminster was beyond happy to help with this endeavour and showed much respect for what I needed done. I went in into the Dealership knowing Ryan because I had purchased the GTI through him. Ladies and gentleman I'm here to tell you that great service will leave you with an impression that lasts; Ryan certainly had left an impression hence why I had returned. A few hours spent at the dealership and I had sold my GTI for fair bargain, purchased the Transit and left knowing from start to finish, that Ryan had done everything within his power to help an Aspiring Musician. Ryan Leverette by far will be not only be my go-to Automotive Professional, but rather one I would recommend to any and everyone in need of a new or pre-owned vehicle. He truly embodies Hustle & Heart and I express my gratitude for it. Jagger
Wednesday 3rd Aug 2016Taylormade
It was a good experience!! Jeremy was honest, friendly and knowledgeable about the vehicles. He listened to what we were looking for and provided great service. I visited other dealerships and did not receive the professional service I did receive with Jeremy. Prash was also there to lend a hand :) I would certainly recommend this dealership to others and I know we will be back for our next vehicle. Thank You!!!
Tuesday 2nd Aug 2016clangan
Prash was great to deal with. He's was very honest and bent over backwards to help me find the right truck. I was originally going to buy from another dealership, but enjoyed working with Prash so much that I ended up going with Key West.
Tuesday 2nd Aug 2016hotsoccermommy
I absolutely love my new Escape.. I came in and had such a great experience with all staff. From sales to financing to the front desk helping me with my daughter.. I recommended you to my best friend who came in last weekend and bought an Escape.. Congrats on being awesome everyone.. Key West Ford you ROCK!!
Sunday 31st Jul 2016Karen
Came into Key West browsing for a new or new to me vehicle. Rob helped me select a vehicle to suit my wants/needs. Both Rob and Michelle provided excellent service. Both are very friendly and knowledgable. OMG, I just bought a 2017 Escape!!!
Saturday 30th Jul 2016foost
I.ve dealt with Ryan Leverette several times before and bought a few cars from him He is the very best in all ways possible. He knows his stuff and is most helpful. Also I can tell you he is a "Car Guy" and he loves his job, and, his knowledge and enthusiasm really show which make for a great experience. also, I can tell you he is a "
Friday 29th Jul 2016Valen Tam
Prior to finding Ryan Leverette at Key West Ford, I had visited all the various Ford dealerships in my area with a sincere intent to purchase a Mustang, but left each one completely frustrated. Sometimes the product knowledge was just lacking. Other times, they dabbled and crawled up with dishonest offers that by far and away exceeded Ford's own website estimates. It was as if they weren't even using the same pricing modules, and for the worse! You should have listened to their attempts to explain! Then I found Ryan - a guy with overwhelmingly positive reviews working out of Key West Ford at New Westminster - through a frustration-induced google search. His dealership was a bit far but I gave him a try, and now I am here, going out of my own way, to add to his plethora of outstanding reviews. Ryan is exemplary. He is everything you want from a dealer - honest, transparent, hardworking, dedicated to your needs, and last but not least, EXTREMELY efficient. I know a lot about Mustangs, particularly the new S550 generation, but even I have to admit Ryan is an expert about his products. He knew what I was talking about and what I wanted through conversation and worked to help me find the perfect one. Throughout the entire process, he never pressured me to make a decision I'd regret nor did he try to guilt-trip me into purchasing a vehicle with him after working hard to explore different paths for me to take (trade-in, lease, factory order and etc.) He found me my perfect vehicle in a 2017 Mustang GT/CS and offered me a spotless price. Now, I smile at the v8 growl every time I start my new baby up, but I love the car all the more because the purchasing experience was flawlessly fantastic. It all feels like a perfect package. The others from Ryan's dealership are pleasant to be around as well - full of smiles. Gurj, the finance manager I worked with, worked clean and fast. I used to think they were all the same, but they really aren't. If you have yet to experience a vehicle purchasing experience as mentioned above, or simply need one from a Ford dealership, make no mistake - Ryan is your guy.
Thursday 28th Jul 2016Stephanie D Sukkau
Everyone there was great. Very upfront about everything. They found out what we wanted, how much we could afford, and they made it happen. Michael Nokes was straight and to the point. He made us feel extremely welcomed and comfortable, he made sure we completely understood what they could offer and when something didn't work for us he gave another option. Overall the best service and experience for a dealership I've ever had.
Wednesday 27th Jul 2016Kevin wilson
I bought a 2008 F-450 lariat 4-door of Ian Riddell in December 2013 and have had no issues .. Very satisfied now I am down sizing my life and moving into a town house complex .. I have sold my F450 and camper and boat . No longer needing the heavy duty truck.. I like the F150 4- door and looked around but only found beat up trucks that were over priced .. I called Ian to ask about his opinion on the new F150 -4 door he couldn't say a bad thing .. He brought one down for a test drive and it was the one I wanted ... I bought it that day ... I would highly recomend key west ford 👍👍👍
Tuesday 26th Jul 2016Jeff
I have been thru the toughest times in the last ten years and they never turned away from me they worked hard and found a way too make it work for me thank u so much key west ford!!!
Tuesday 26th Jul 2016MaryG0415
Ever since, I always wanted to have a sports car. Mustang really caught my attention because of its sexy and exquisite style (exterior and interior) and also its performance. As a first time car buyer, I want to get the best deal possible that any Ford dealership can offer. Before getting the deal from Key West Ford, I shopped with 2 other Ford dealership however Key West offered me the best deal. Thanks a lot to this guy MJ Papian. He was a big help for me and he also acts fast like I told him if ever I will get a Mustang Ecoboost premium and the color is race red do you have it right now? Right away he got the car and he let us drove it for a test drive. The bonus part of getting my Mustang at Key West is that it also comes with a 48" Sony Bravia LED TV. I'm blessed and happy because I was planning to buy a TV and Key West gave it as Free! Also I want to Thank Michelle as well for giving me options for the payment and other Ford services. MJ and Michelle are so nice, helpful and very patient. Overall I recommend this people and Key West Ford. Two thumbs up with you guys, Thank you. -MaryG.
Monday 25th Jul 2016kajsa croda
They worked with us to find the car in our price range and we worked with them to get a decent price for our trade in.
Saturday 23rd Jul 2016Tims pony
Our whole interaction centered around working with Ryan and Nick into the wee hours of the evening. Therefore its hard to make comments about the dealership as a whole at this time.
Thursday 21st Jul 2016katiewyli
I'm a returning customer of Key West Ford and I was pleased with the service the first time around and this time was no different. I have had my Flex for a year now and contacted Key West Ford to see what my options are for refinancing and Nicholas Terezakis responded to me and put me in touch with Michael Nokes. Michael is friendly and VERY knowledgeable and not pushy at all. He gave me my options and really listened to what I needed and we were able to get me into a new vehicle that is best for me and my family. Nicholas Terezakis worked his magic and got the deal done quickly for me and I couldn't be happier with my vehicle and the service I got from these two guys! I would definitely recommend them to family and friends!
Sunday 17th Jul 2016AndrewJ
Previously we bought a Ford Edge from Key West and had a fantastic experience with both sales and service. We returned this time to trade the Edge in for a 16 Escape. Again, Key West had the exact model I was looking for and at a good price. Noella and Wes were very helpful with the questions I had about the Escape and its options. Michelle in finance helped greatly setting up and getting me into a comfortable bi-weekly payment. It will be a while from now however, we will return when a new vehicle is needed. Thank you so much everyone!
Saturday 16th Jul 2016katrinap
Though Key West Ford is quite a distance from where I live, I found a particular vehicle on their website that I was very interested in looking at. Michael responded promptly to my e-mail about the availability of that vehicle, and set me up with an appointment to view it. As it was not a Ford product he admitted to not having as much product knowledge on this particular vehicle, however any time I asked a question he didn't know the answer to his response was, "Let me find out." Every question and concern I had was addressed promptly, and at no time did Michael try to up-sell, change my mind, or convince me that I needed more vehicle than I came looking for. Though I am not an experienced car buyer, I felt like I was treated professionally and courteously and at no time felt like anyone was trying to pull the wool over my eyes. While the process was stressful just due to the nature of car buying, Michael's honesty and straight-forward presentation of the information on this vehicle made me feel confident that I was making an informed buying decision. When it came time to process the paperwork, Michelle patiently dealt with my inexperienced-car-buyer questions and explained everything. Edited to add: I would suggest taking the 125-point safety inspection report with a giant grain of salt and making sure you check everything yourself. The report I was given lists 1 item as a pass that doesn't actually work, and the person doing the inspection gave a "pass" rating to 7 other items that do not even exist on my vehicle, so obviously those items could not possibly have been tested. Unfortunately that calls into question all of the other items marked as "pass" as well.
Wednesday 13th Jul 2016Raffy/Russell
Yahoooooooo!!! Finally, we got our brand new Ford F150 XLT 2.7L V6 Ecoboost!!! Thank you so much Key West Ford, New Westminster BC for an excellent service from scratch to the end of our deal. Of course, we would like to give credit & highly recommended to JESSE L. SHEN & NOELLA MELETZSKI for their amazing customer service. Me & my wife are lucky to have them as our Sales representative because they met our wish lists for the truck/pickup were looking for!!! And more than what we expect, they give us Gift Certificate for Two (2) to Caribbean Cruise, AMAZING!!! And now, to all buyers who are planning to buy Ford, we are highly recommending KEY WEST FORD, NEW WESTMINSTER, BC CANADA as your next car dealer. And to all staff & management, keep up your good hard works and your the best!!! MABUHAY KEY WEST FORD!!! Raffy & Russell C.
Tuesday 12th Jul 2016SuzyQ
Customer Service is excellent! Prash bent over backwards to make this purchase a pleasant experience in a professional manner. The Key West Ford team are honest people which is the number one reason I return. They make you feel like a part of a family. When you leave you know you received a great deal. Great work Key West!
Sunday 10th Jul 2016Billard
Bought a Flex from Key West Ford two weeks ago and I'm still surprised I did. It is the first car I've bought in 10 years and only the second new one I've bought from a dealership in 30 years. It took me several weeks to make up my mind and test driving and weighing options and types. Michael Nokes walked me through several different vehicles and explained everything honestly and with no pressure. Several times... He was patient and accommodating. He made it relatively easy to commit to such an expenditure. Compared to the other dealerships I went to that we're high pressure on site and then kept emailing and calling me (Marine Chrysler Dodge was the worst...) Key West Ford and Michael were like laid back friends. On top of this, I had swore that I would never buy a Ford because it is an American car. Well... I'm smitten with my Flex. Thank you.
Sunday 10th Jul 2016Avalanche
ROBERTANTONIAK OFFERS A PERSONAL, HONEST AND PROFESSIONAL SERVICE ENJOYED THE EXPERIENCE BUYING MY TRUCK. CONTACT WITH IAN RIDDELL MADE THE TRANSACTION POSSIBLE. NICHOLAS TEREZAKIS WAS VERY HELPFUL PUTTING THE FINANCING TOGETHER
Thursday 7th Jul 2016Cynthia
The sales guy Mr. Gulvinder Bassi is very patient, helpful, and knowledgable of FOR cars. The managers are friendly. The office is impressive, and there are many choices you can make.
Sunday 3rd Jul 2016Doggy
Robert spent a lot of time making it work for us. We had spent a lot of time researching and finally found what we consider a good deal. Love the car but it will take a week or more to figure everything out. Somewhat more complex than our last purchase! The buying experience was great - no pressure - if there was an issue more effort was spent to get it right.
Wednesday 29th Jun 2016Reza Ash.
We had a nice experience buying our new Ford Focus car yesterday. Robert, the sale person, is charming, respectful and honest and he answered all our questions and concerns. The other people were also cooperative in this dealer ship. We walked in... and just drove out with our new car in couple of hours.
Sunday 26th Jun 2016virk harjodh
Being a student I never thought I could cut such a great deal on my first car. But all thanks to DILLON NGUYEN and JEFFERY . These guys really helped me by putting all-out efforts . I told Dillon about what I was looking for and he found a perfect match of what I was searching . I really respect you guys for helping me with my first car . it was a great experience making a deal with you guys. I strongly recommend meeting Dillon at the new west ford. thankyou guys.
Thursday 23rd Jun 2016newbie
I am a first time car buyer. I went to Key West Ford because I saw a car I liked on their website that had just arrived. When I emailed Krysten "Krys" Stanick at Key West Ford, she went to great lengths to make sure I had everything I needed and made me feel much less nervous. She introduced me to my salesman, Ryan who was also very helpful. When the car I wanted to see turned out to be not what I expected, Krysten went above and beyond to follow up with me and send me other options as they arrived, that she thought I would like instead, per my many requirements. Even though I did not purchase a car through Key West Ford, I felt very comfortable and taken care of by the people there, and I would recommend this dealership. I am sure that if I had chosen to purchase a car there, it would have been a solid experience.
Thursday 23rd Jun 2016sharp one
Its good to deal with friendly sales folks ,but when it comes to money and trading your car every thing changes .I paid about 700.00$ for maintenance plus 199.00$ for insurance on a used ford on top of 699.00 documentation fee. The later amount exists in other dealer ships ,but maintenance fee and insurance fee does not.
Monday 20th Jun 2016NoelG
After doing much of my own research, including reading dealer/salesperson reviews, and researching current prices paid for the vehicle of my choice, I reached out to Ryan. I let him know exactly what I was looking for (2016 Escape Titanium, Platinum White, etc. etc), he contacted me right away and we set up a meeting for the next day. When I arrived, Ryan had found the Escape I had been looking for, and knowing the research I had already done, came in at a price point exactly where I wanted to land. It felt so good to know he was respecting my efforts. We signed the deal right there. Gurj was equally efficient and accommodating in finalizing the deal. When I picked up the Escape two days later, Ryan quickly pointed out a tiny flaw that Key West committed to fix at their expense. All in all, this has been the best car buying experience I've ever had. I'll certainly be recommending folks come to Key West and see Ryan, for an honest, seamless buying experience.
Sunday 19th Jun 2016Babybluesky
Michael nokes personally called us when there was a good promotion, and didn't pressure us to jumpon the sales he gave us lots of options and sales opinion, a personal touch of what he likes in a truck, and did the best on listening to what we need in truck and what we wanted in a vehicle.... so to me I had a great family experience and talked to all the family members...
Tuesday 14th Jun 2016Ray Gauthier
I was treated like a person not a number at Key West Ford, so impressed! The staff was professional and experienced and everyone was eager to assist me with a smile! I found the car of my dreams a Key West Ford, a MUSTANG! And they made it happen! I would recommend this dealership to anyone and everyone! If you are looking for a true professional sales team who cares about you and not your wallet, this is the place to go to!
Monday 13th Jun 2016Parmar92
I give this place 5 stars because there is no other dealership like key west Ford. Their customer service is beyond any competitors level and offer only the best cars to their customers. They truly make sure you are happy with your car and they love to make dreams come true. The staff is beyond friendly and create a welcoming environment you can't find anywhere else in the lower mainland. They put your needs above theirs and understand the definition of loyalty. Thank you Key West Ford, always a pleasure -Parmar