It was a great pleasure to have a sales person care about me as a client. The other workers at Keywest Ford were very present to deal with too. In the past the after care service was not good. Keywest has change for the the better. Sales people like Peter Olson are need in the car sales industry. Peter went above and beyond to make my experience to be a great one. I would recommend if you are look for a vehicle to go see Peter at Keywest ford. The team members At Keywest ford were very different to deal with compared to my last few experiences. The new team were great. Keep the good work up.
Excellent customer service!
Highly recommend Peter Olsen for sales. Super helpful and very authentic. Definitely one of my best experiences thus far.
Thank You, Peter!
very good service
I bought the truck by phone after finding it on line. Everyone there was very helpful once I got there. Robert Klaus is excellent and does great follow up to answer any questions.
Key West purchase
The sales staff were not pushy,when a decision was made everything went quickly , and they were helpful in getting me back to the dealership to pick up the truck
Sasha was very helpful from the start. He went above and beyond our expectations. Purchasing our car was an overall pleasant experience. I highly recommend him.
Jordan and Dana
Sasha went well above and beyond the norm
On several occasions Sasha Ruban took part of his time off and devoted it to helping us in every way possible to ensure we ere happy with our purchase of a used vehicle. I will recommend him to anyone looking for a new or used car. Thanks again for your help Sasha
sasha is very knowledgeable prfessional and courteous
I was very surprised to see how quick i was approved for financing and how cheap the paymetns are. The staff sre very uofront and straight forward with you they are very understing of eceryones individual situation
Best in the biz!
Sasha Ruban will provide the best car buying experience you could ever fathom. He is well experienced and extremely passionate about what he does! Am going back to Sasha for the future!
Pretty Good So Far
I purchased a 2017 Taurus SHO on Oct 20. Whole transaction from test drive to driving off the lot with my new car, was relatively painless. Only issue was a missing owners manual, which they said they would find and mail to me. A few days later, I received a call from Michael Nokes (an excellent sales mgr), stating that they could not find it and ordered a new one for me. Awesome. A month later, I finally had enough of the waiting and called them again wondering why I hadn't received it. "Oh... it just came in". Riiiiight... LOL. Regardless, I am happy. The only other issue I have is that, I was told my car came with Ford Pass. It does not. The Fusion Sport I was also interested in, did. So a little (a lot) disappointed about that, but I think the salesman was new and didn't know all the features that the different models have. The Taurus (even my SHO), does NOT come with Ford Pass. Sigh.
My only other complaint is with the financing. I read on their website of rates at 4 or so percent. I was given a rate of almost 7 %. As a federal employee with 30 years service in law enforcement and nearly no mortgage, and NO other debt, I expected better. A call and email to Michelle inquiring about this, garnered no response, so I took it upon myself to call Coast Capital Savings and today signed a contract for 4.25% .......much better!
Car has so far performed excellent. As for service, too soon to tell. I have not reached the mileage required for an oil change etc.
Overall, I am happy with Key West and would recommend them to others.
Key West service department for all of your car, truck or suv warranty or service needs, suv warranty ford bc canada, ford warra
(Posted on Oct 11, 2016 at 06:00AM by Michelle Bogle)
Ahhh, fall – it’s a beautiful time of year. It’s colourful, it’s vibrant and it has a lovely chill in the air. But, fall is also the gateway to winter and its harsher conditions. And, these harsher conditions can do a real number of your Ford vehicle’s suspension.
That’s why at Key West Ford, we always recommend that our Service customers have their shocks and struts inspected in the fall to identify any warning signs of replacement.
When your shocks or struts become worn down, your vehicle bounces up and down, which makes braking difficult. If your vehicle is taking longer than usual to stop, or if it is nose-diving when you do, it’s time to book an inspection to see which suspension parts need replacing.
2. Decreased Cornering Control
If you notice increased “body roll” when cornering, it could be a sign that your shocks or struts are damaged. “Body roll” can affect your ability to steer properly, so it’s advised that you have your vehicle's suspension system inspected if you notice this issue.
3. Rougher Ride
No passenger enjoys a rough car ride – especially an overly bouncy one. It can also affect your ability to safely control your vehicle as well. To see how your shocks and struts are functioning, we recommend the bounce test. If you push down firmly on the front or rear of your car and it moves up and down more than once or twice, this could be a sign that your suspension needs replacing.
4. Tire Wear
When struts or shocks are worn out, your tires will wear out faster too. If you notice rumbling or increased vibrations at higher speeds, look for “cupping” on your tires, which is a type of scalloped wear pattern. Cupping happens when your car bounces up and down, leaving indented scuff marks on the tires – a big red flag that your suspension needs repairing.
Worn shocks and struts can affect the way your wheels engage with the road, especially when roads are slick – and, we all know we have slick roads in the Lower Mainland. If your vehicle is sliding or hydroplaning frequently, get your suspension checked right away – especially before the fall/winter precipitation arrives!
If you are experiencing any of these five warning signs, it’s time to get your shocks and struts inspected. Don’t delay this any further – contact our Service Department at Key West Ford today in New Westminster, B.C. to book your appointment.