Key West Ford Sales Ltd.

Key West Ford

BUY WITH CONFIDENCE, ALL MAKES, ALL MODELS, FINANCE OR LEASE

Toll free1-888-239-0665
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301 Stewardson Way, New Westminster, BC V3M 2A5
Sales1 (866) 579-1111
Service1 (888) 229-1188
Parts(604) 520-3047
Sales
Organized and Quick
55
Second time buying a new truck with the guys at Key West Ford. I'm a busy person and they worked hard while I was unavailable to finalize my truck purchase. Peter Olson worked especially hard for me and I received what I asked for. Thank you!
Sales
Great Better then before. Keep the good work up.
55
It was a great pleasure to have a sales person care about me as a client. The other workers at Keywest Ford were very present to deal with too. In the past the after care service was not good. Keywest has change for the the better. Sales people like Peter Olson are need in the car sales industry. Peter went above and beyond to make my experience to be a great one. I would recommend if you are look for a vehicle to go see Peter at Keywest ford. The team members At Keywest ford were very different to deal with compared to my last few experiences. The new team were great. Keep the good work up.
Sales
Excellent customer service!
55
Highly recommend Peter Olsen for sales. Super helpful and very authentic. Definitely one of my best experiences thus far. Thank You, Peter! Sincerely Joeleen Toback
Sales
very good service
55
I bought the truck by phone after finding it on line. Everyone there was very helpful once I got there. Robert Klaus is excellent and does great follow up to answer any questions.
Sales
Key West purchase
3.66666666666675
The sales staff were not pushy,when a decision was made everything went quickly , and they were helpful in getting me back to the dealership to pick up the truck
Sales
Pleasant Experience
55
Sasha was very helpful from the start. He went above and beyond our expectations. Purchasing our car was an overall pleasant experience. I highly recommend him.
Sales
Sasha went well above and beyond the norm
4.85
On several occasions Sasha Ruban took part of his time off and devoted it to helping us in every way possible to ensure we ere happy with our purchase of a used vehicle. I will recommend him to anyone looking for a new or used car. Thanks again for your help Sasha
Sales
sasha is very knowledgeable prfessional and courteous
4.85
I was very surprised to see how quick i was approved for financing and how cheap the paymetns are. The staff sre very uofront and straight forward with you they are very understing of eceryones individual situation
Sales
Best in the biz!
55
Sasha Ruban will provide the best car buying experience you could ever fathom. He is well experienced and extremely passionate about what he does! Am going back to Sasha for the future!
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6.7L Diesel Check Engine light NOx recall

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(Posted on Apr 16, 2012 at 12:40PM by Key West Ford Service)

 

 Copyright 2012 Ford Motor Company

Ford Motor Company of Canada, Limited Ford du Canada Limitée The Canadian Road P.O. Box 2000 Oakville, Ontario L6J 5E4

XXXXXXXXXXXXXXXXX C 12B33

J. SAMPLE MAIL DATE

123 MAIN STREET

ANYCITY, ON A1A 1A1

 

 

At Ford Motor Company of Canada, Limited (Ford) it has been our goal for more than 100 years to provide customers with high-quality, dependable products. In order to maintain these standards, Ford is providing a no charge Customer Satisfaction Program (Program Number 12B33) for your vehicle, with the Vehicle Identification Number shown above.

 

 

What is the issue?

On your vehicle, the Nitrogen Oxide (NOx) Sensor in the exhaust system may become inoperative and cause the Check Engine Light to turn on. If the NOx sensor is inoperative, engine power may be reduced under some conditions.

What will Ford and your dealer do?

In the interest of customer satisfaction, Ford has authorized your dealer to reprogram your Powertrain Control Module (PCM) and NOx Sensor Module, and if necessary, replace your NOx Sensor free of charge (parts and labour) under the terms of this program.

This Customer Satisfaction Program will be in effect until April 30, 2013 regardless of distance travelled. Coverage is automatically transferred to subsequent owners.

 

 

How long will it take?

The time needed for this repair is less than 2 hours. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require inspection prior to determining if parts need to be ordered.

 

 

What should you do?

Please call Key West Ford at 604-528-4463 without delay and request a service date for Customer Satisfaction Program 12B33. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access http://www.ford.ca for dealer addresses, maps, and driving instructions.

Ford wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible.