Key West Ford Sales Ltd.

Key West Ford


Toll free1-888-239-0665
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301 Stewardson Way, New Westminster, BC V3M 2A5
Sales1 (866) 579-1111
Service1 (888) 229-1188
Parts(604) 520-3047
Key West purchase
The sales staff were not pushy,when a decision was made everything went quickly , and they were helpful in getting me back to the dealership to pick up the truck
Pleasant Experience
Sasha was very helpful from the start. He went above and beyond our expectations. Purchasing our car was an overall pleasant experience. I highly recommend him.
Sasha went well above and beyond the norm
On several occasions Sasha Ruban took part of his time off and devoted it to helping us in every way possible to ensure we ere happy with our purchase of a used vehicle. I will recommend him to anyone looking for a new or used car. Thanks again for your help Sasha
sasha is very knowledgeable prfessional and courteous
I was very surprised to see how quick i was approved for financing and how cheap the paymetns are. The staff sre very uofront and straight forward with you they are very understing of eceryones individual situation
Best in the biz!
Sasha Ruban will provide the best car buying experience you could ever fathom. He is well experienced and extremely passionate about what he does! Am going back to Sasha for the future!
Pretty Good So Far
I purchased a 2017 Taurus SHO on Oct 20. Whole transaction from test drive to driving off the lot with my new car, was relatively painless. Only issue was a missing owners manual, which they said they would find and mail to me. A few days later, I received a call from Michael Nokes (an excellent sales mgr), stating that they could not find it and ordered a new one for me. Awesome. A month later, I finally had enough of the waiting and called them again wondering why I hadn't received it. "Oh... it just came in". Riiiiight... LOL. Regardless, I am happy. The only other issue I have is that, I was told my car came with Ford Pass. It does not. The Fusion Sport I was also interested in, did. So a little (a lot) disappointed about that, but I think the salesman was new and didn't know all the features that the different models have. The Taurus (even my SHO), does NOT come with Ford Pass. Sigh. My only other complaint is with the financing. I read on their website of rates at 4 or so percent. I was given a rate of almost 7 %. As a federal employee with 30 years service in law enforcement and nearly no mortgage, and NO other debt, I expected better. A call and email to Michelle inquiring about this, garnered no response, so I took it upon myself to call Coast Capital Savings and today signed a contract for 4.25% .......much better! Car has so far performed excellent. As for service, too soon to tell. I have not reached the mileage required for an oil change etc. Overall, I am happy with Key West and would recommend them to others.
Painless car purchase
Jeff Upton and the team at Key West Ford Sales were great to deal with. They were super helpful and responsive to all questions, and went the distance to make a deal. There was no pressure at any point along the way. I have bought cars before and often came away feeling somehow fleeced....NOT the case here.
Jag was very professional and knowledgeable.
Jag was very professional. He listened to what i wanted and helped me find my new suv. He answered all my questions in a manner i could understand. It was stress free . Thank you
Genuine service, great people
I was looking for a used car with a tight budget and found the ad from Key West Ford online. I called the place and Robert answered. He gave me basic information about the car and sent me all the documents (car proof etc.) via email within 5 minutes. I booked a test drive and I brought a mechanic friend with me so he can check the car for me. My mechanic friend threw tons of questions regarding the car and Robert was able to answer all which showed how knowledgeable he was. Everything looked good and the car was in good condition but the price was still a bit over my budget. However, Robert really tried his best so I can get the car within my budget. Robert and a sales manager, Wes were very genuine and professional. I got the car I wanted for a very good deal. My experience there was amazing and I will absolutely recommend this place!!
Key West service department for all of your car, truck or suv warranty or service needs, suv warranty ford bc canada, ford warra
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6.7L Diesel Radiator recall

(Posted on Apr 11, 2012 at 03:51PM by Key West Ford Service)


 Copyright 2012 Ford Motor Company

Ford Motor Company of Canada, Limited

Ford du Canada Limitée

The Canadian Road

P.O. Box 2000

Oakville, Ontario

L6J 5E4






At Ford Motor Company of Canada, Limited (Ford) it has been our goal for more than 100 years to

provide customers with high-quality, dependable products. In order to maintain these standards,

Ford is providing a no charge Customer Satisfaction Program (Program Number 12B35) for your

vehicle, with the Vehicle Identification Number shown above.

What is the issue?

On your vehicle, it may be possible for the primary and/or secondary cooling system radiators

to develop a leak. A leak from either radiator may result in coolant on the ground and a

possible coolant odour. In addition, if a leak develops and vehicle use continues over time,

sufficient coolant could be lost which may result in other symptoms including:

 High coolant temperature that can cause the engine to automatically enter a reduced

power mode to protect the engine from damage.

 High engine oil temperature that can cause the Malfunction Indicator Light (MIL) to


 High transmission fluid temperature that will be indicated on the transmission

temperature gauge.


What will Ford and your dealer do?

In the interest of customer satisfaction, Ford has authorized your dealer to inspect, and if

necessary, replace your radiator(s) free of charge (parts and labour) under the terms of this


This Customer Satisfaction Program will be in effect until April 30, 2013 regardless of distance

travelled. Coverage is automatically transferred to subsequent owners.


How long will it take?

The time needed for this repair is less than one-half day. However, due to service scheduling

requirements, your dealer may need your vehicle for a longer period of time. In addition, your

vehicle will require an inspection to determine if parts need to be ordered.


What should you to do?

Please call your dealer without delay and request a service date for Customer Satisfaction Program

12B35. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is

printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access for dealer

addresses, maps, and driving instructions.

 Copyright 2012 Ford Motor Company


Ford wants you to have this service action completed on your vehicle. The vehicle owner is

responsible for making arrangements to have the work completed. Ford Motor Company can deny

coverage for any vehicle damage that may result from the failure to have this service action

performed on a timely basis. Therefore, please have this service action performed as soon as



What if you no longer own this vehicle?

You received this notice because our records indicate that you are the current owner. If you no

longer own this vehicle, and have an address for the current owner, please forward this letter to the

new owner. If you have leased this vehicle to another person or organization, please immediately

notify the lessee of this program.


Can we Assist you further?

If you require any further assistance, write to the Ford "Customer Relationship Centre" at the

address in the letterhead of this letter and be sure to include your vehicle identification number which

is shown at the beginning of this letter. If you prefer, call 1-888-222-7814. Please have your

vehicle's identification number ready for our representative when you call.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our

products. We hope this program confirms our commitment to your satisfaction with your Ford-built


Yours very truly,