Key West Ford Sales Ltd.

Key West Ford


Toll free: 1-888-239-0665
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301 Stewardson Way, New Westminster, BC V3M 2A5
Sales1 (866) 579-1111
Service1 (888) 229-1188
Parts(604) 520-3047
Fantastic deal and service on purchasing used vehicle
I was looking for good quality used car for my daughter who is attending University. Found car that she liked in excellent condition at Key West Ford dealership in New Westminster. Received fantastic deal from Jag who followed through with a minor servicing item before delivery. Jag was courteous to our family and pleasure to deal with. We appreciated keeping us apprised of detail and items through follow up. Great and friendly dealership of which I would strongly recommend to anyone looking for a car to purchase.
No pessure!
Was a nice day a good deal and will go back in the near for another good deal! Had a nice follow up and much liked. Murray and Judy foley
Helpful and Courteous
Informative and helpful, no hassle with being able to test drive various vehicles and get a feel for differences, etc. Accommodating to help make sure we got everything we were looking for in a vehicle
Great experience
I couldn't be happier with my experience at Key West. Ivan and Allan answered all my questions and were an absolute pleasure to deal with. Love my new truck and the great service I received. Thanks Ralph
Awesome team of people...!!
Every single person of this dealership is so outstanding in his work. Thanks jag for getting me my dream car...!!#Mustang 2018 Fastest dealing ever!!!:)
Great experience
I just purchased a new truck from Key West. Robert Vanoverschot and Ivan Matulik actually made the process a pleasure. They listened to what I wanted, showed me some options across various price points, and then worked to get the perfect vehicle for me. No pressure, no up-sale, honest and I walked out knowing I got a good deal.
Nothing less than awesome!
Allan helped me out so much and went way out of his way to make sure that by the time I got to the dealership everything was ready to go after choosing my car, I couldn't be happier with the service and the product! Thank you so much for everything I'll be recommending you to everyone I know trying to get into a vehicle!
Ecosport Purchase
Allan helped us with getting the Ecosport and both my wife and I had a great experience with Allan he is easy to talk to and helpful. Luis
first car buy
helpful and understanding, willing to do what it takes to get you out the door happy. Made our offer work, insurance guy was harder to talk with but overall experience was very good
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6.7L Diesel Radiator recall

(Posted on Apr 11, 2012 at 03:51PM by Key West Ford Service)


 Copyright 2012 Ford Motor Company

Ford Motor Company of Canada, Limited

Ford du Canada Limitée

The Canadian Road

P.O. Box 2000

Oakville, Ontario

L6J 5E4






At Ford Motor Company of Canada, Limited (Ford) it has been our goal for more than 100 years to

provide customers with high-quality, dependable products. In order to maintain these standards,

Ford is providing a no charge Customer Satisfaction Program (Program Number 12B35) for your

vehicle, with the Vehicle Identification Number shown above.

What is the issue?

On your vehicle, it may be possible for the primary and/or secondary cooling system radiators

to develop a leak. A leak from either radiator may result in coolant on the ground and a

possible coolant odour. In addition, if a leak develops and vehicle use continues over time,

sufficient coolant could be lost which may result in other symptoms including:

 High coolant temperature that can cause the engine to automatically enter a reduced

power mode to protect the engine from damage.

 High engine oil temperature that can cause the Malfunction Indicator Light (MIL) to


 High transmission fluid temperature that will be indicated on the transmission

temperature gauge.


What will Ford and your dealer do?

In the interest of customer satisfaction, Ford has authorized your dealer to inspect, and if

necessary, replace your radiator(s) free of charge (parts and labour) under the terms of this


This Customer Satisfaction Program will be in effect until April 30, 2013 regardless of distance

travelled. Coverage is automatically transferred to subsequent owners.


How long will it take?

The time needed for this repair is less than one-half day. However, due to service scheduling

requirements, your dealer may need your vehicle for a longer period of time. In addition, your

vehicle will require an inspection to determine if parts need to be ordered.


What should you to do?

Please call your dealer without delay and request a service date for Customer Satisfaction Program

12B35. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is

printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access for dealer

addresses, maps, and driving instructions.

 Copyright 2012 Ford Motor Company


Ford wants you to have this service action completed on your vehicle. The vehicle owner is

responsible for making arrangements to have the work completed. Ford Motor Company can deny

coverage for any vehicle damage that may result from the failure to have this service action

performed on a timely basis. Therefore, please have this service action performed as soon as



What if you no longer own this vehicle?

You received this notice because our records indicate that you are the current owner. If you no

longer own this vehicle, and have an address for the current owner, please forward this letter to the

new owner. If you have leased this vehicle to another person or organization, please immediately

notify the lessee of this program.


Can we Assist you further?

If you require any further assistance, write to the Ford "Customer Relationship Centre" at the

address in the letterhead of this letter and be sure to include your vehicle identification number which

is shown at the beginning of this letter. If you prefer, call 1-888-222-7814. Please have your

vehicle's identification number ready for our representative when you call.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our

products. We hope this program confirms our commitment to your satisfaction with your Ford-built


Yours very truly,