Key West Ford Sales Ltd.

Key West Ford

SERVICE, SALES AND PARTS STILL OPEN DURING RENOVATIONS

Toll free1-888-239-0665
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301 Stewardson Way, New Westminster, BC V3M 2A5
Sales1 (866) 579-1111
Service1 (888) 229-1188
Parts(604) 520-3047
Sales
Fantastic dealer!
55
From first contact to the end, it was a smooth and awesome experience at Key West Ford. I inquired to the sales rep Kai through AutoTrader the day before about a 2008 Jeep Patriot. Within hours I got a response, and we scheduled a test drive next day. Following day Kai was awesome and texted me his ETA to the dealership, and made sure I was taken care of before I even came in. The test ride was smooth, and I loved the car and price. The finance rep Gurj was also fantastic, worked around some technicalities with the financing and got me on the road in no time. Within a few hours, everything was sealed and I drove home with the Jeep. Thank you Kai, Gurj, and everyone else who took care of me today. I appreciate the transparency, friendliness, and professionalism from everyone.
Sales
Great service from Pete & Brian
4.65
We bought two used cars, one from Brian and one from Peter. Both took their time to search for the right car and we went with each car on a test drive.
Sales
Best dealership
55
Peter Olson was very helpful with everything took his time to explain and show all. Management team was remarkable. This place is a friendly and amazing place to be. Recommend to everyone that want to have a amazing experience like myself.
Sales
2018 Ecosport
55
Great service from the staff a Key West Ford. I was surprised to pick up vehicle with a fill tank of fuel alot of dealerships don't do this anymore.
Sales
Going above and beyond to satisfy
4.85
Peter, while on his day off (what salesperson ever has a day off LOL) spent the entire day trying to find the best fit for us in a used vehicle. After shovelling many cars covered in a foot of snow, we realized that Peter was willing to shovel the whole lot if we could find what we were looking for. What really impressed us was not only his knowledge of the vehicles and the new technology but his desire to find us the vehicle best suited to our needs. Peter helped us narrow down the search and test drive suitable vehicles till we found this comfortable and economical vehicle with more options than we asked for. All the staff involved in our search were friendly, courteous and very helpful
Sales
Buying a truck from Key West Ford was a positive experience.
55
Buying our used truck from Key West Ford turned out to be a hassle free experience for my wife and me. The sales person, Jag Dhillon, and the two managers, Ivan Matulik and Michael Nokes, were professional, courteous and friendly. We encountered no high pressure sales tactics. We also were appreciative of the fact that Ivan allowed us to take the truck to our own mechanic for an inspection and appraisal. The vehicle was more than fairly priced and was in excellent mechanical shape. Their detail crew had the 2010 F150 looking like new. We would have no problem recommending Key West Ford to others.
Sales
Review of sale service
55
I had an exceptional experience dealing with the whole team at key west Ford, especially Jag and Nicholas T. They went above and beyond to help us get our new vehicle!! I would recommend to others for sure.
Sales
Excellent customer service
55
Peter was an ideal salesman. He was friendly, helpful and put us under no pressure. We got a great deal on exactly the right car.
Sales
excellent customer service
55
i googled vehicles, found a truck i was interested in and emailed dealer info request. salesman got back to me next day. went for a test drive and told them i love the truck. they washed, fueled, and did the spay bed liner before i was even ready to pick up!! i was very impressed with the efficiency!! a big thanks to Nick who was able to finance, Ivan the manager and Peter the salesman. would def recommend to friends and family looking to buy vehicle. I love my new truck!
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6.7L Diesel Radiator recall

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(Posted on Apr 11, 2012 at 03:51PM by Key West Ford Service)



 Copyright 2012 Ford Motor Company

Ford Motor Company of Canada, Limited

Ford du Canada Limitée

The Canadian Road

P.O. Box 2000

Oakville, Ontario

L6J 5E4


 

XXXXXXXXXXXXXXXXX C 12B35

J. SAMPLE MAIL DATE

123 MAIN STREET

ANYCITY, ON A1A 1A1

At Ford Motor Company of Canada, Limited (Ford) it has been our goal for more than 100 years to

provide customers with high-quality, dependable products. In order to maintain these standards,

Ford is providing a no charge Customer Satisfaction Program (Program Number 12B35) for your

vehicle, with the Vehicle Identification Number shown above.

What is the issue?

On your vehicle, it may be possible for the primary and/or secondary cooling system radiators

to develop a leak. A leak from either radiator may result in coolant on the ground and a

possible coolant odour. In addition, if a leak develops and vehicle use continues over time,

sufficient coolant could be lost which may result in other symptoms including:

 High coolant temperature that can cause the engine to automatically enter a reduced

power mode to protect the engine from damage.

 High engine oil temperature that can cause the Malfunction Indicator Light (MIL) to

illuminate.

 High transmission fluid temperature that will be indicated on the transmission

temperature gauge.


 

What will Ford and your dealer do?

In the interest of customer satisfaction, Ford has authorized your dealer to inspect, and if

necessary, replace your radiator(s) free of charge (parts and labour) under the terms of this

program.

This Customer Satisfaction Program will be in effect until April 30, 2013 regardless of distance

travelled. Coverage is automatically transferred to subsequent owners.

 


How long will it take?

The time needed for this repair is less than one-half day. However, due to service scheduling

requirements, your dealer may need your vehicle for a longer period of time. In addition, your

vehicle will require an inspection to determine if parts need to be ordered.

 


What should you to do?

Please call your dealer without delay and request a service date for Customer Satisfaction Program

12B35. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is

printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access http://www.ford.ca for dealer

addresses, maps, and driving instructions.

 Copyright 2012 Ford Motor Company


 

Ford wants you to have this service action completed on your vehicle. The vehicle owner is

responsible for making arrangements to have the work completed. Ford Motor Company can deny

coverage for any vehicle damage that may result from the failure to have this service action

performed on a timely basis. Therefore, please have this service action performed as soon as

possible.


 

What if you no longer own this vehicle?

You received this notice because our records indicate that you are the current owner. If you no

longer own this vehicle, and have an address for the current owner, please forward this letter to the

new owner. If you have leased this vehicle to another person or organization, please immediately

notify the lessee of this program.


 

Can we Assist you further?

If you require any further assistance, write to the Ford "Customer Relationship Centre" at the

address in the letterhead of this letter and be sure to include your vehicle identification number which

is shown at the beginning of this letter. If you prefer, call 1-888-222-7814. Please have your

vehicle's identification number ready for our representative when you call.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our

products. We hope this program confirms our commitment to your satisfaction with your Ford-built

vehicle.

Yours very truly,

FORD MOTOR COMPANY OF CANADA, Limited