Copyright 2012 Ford Motor Company
Ford Motor Company of Canada, Limited
Ford du Canada Limitée
The Canadian Road
P.O. Box 2000
XXXXXXXXXXXXXXXXX C 12B35
J. SAMPLE MAIL DATE
123 MAIN STREET
ANYCITY, ON A1A 1A1
At Ford Motor Company of Canada, Limited (Ford) it has been our goal for more than 100 years to
provide customers with high-quality, dependable products. In order to maintain these standards,
Ford is providing a no charge Customer Satisfaction Program (Program Number 12B35) for your
vehicle, with the Vehicle Identification Number shown above.
What is the issue?
On your vehicle, it may be possible for the primary and/or secondary cooling system radiators
to develop a leak. A leak from either radiator may result in coolant on the ground and a
possible coolant odour. In addition, if a leak develops and vehicle use continues over time,
sufficient coolant could be lost which may result in other symptoms including:
ï· High coolant temperature that can cause the engine to automatically enter a reduced
power mode to protect the engine from damage.
ï· High engine oil temperature that can cause the Malfunction Indicator Light (MIL) to
ï· High transmission fluid temperature that will be indicated on the transmission
What will Ford and your dealer do?
In the interest of customer satisfaction, Ford has authorized your dealer to inspect, and if
necessary, replace your radiator(s) free of charge (parts and labour) under the terms of this
This Customer Satisfaction Program will be in effect until April 30, 2013 regardless of distance
travelled. Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time. In addition, your
vehicle will require an inspection to determine if parts need to be ordered.
What should you to do?
Please call your dealer without delay and request a service date for Customer Satisfaction Program
12B35. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is
printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access http://www.ford.ca for dealer
addresses, maps, and driving instructions.
ï Copyright 2012 Ford Motor Company
Ford wants you to have this service action completed on your vehicle. The vehicle owner is
responsible for making arrangements to have the work completed. Ford Motor Company can deny
coverage for any vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action performed as soon as
What if you no longer own this vehicle?
You received this notice because our records indicate that you are the current owner. If you no
longer own this vehicle, and have an address for the current owner, please forward this letter to the
new owner. If you have leased this vehicle to another person or organization, please immediately
notify the lessee of this program.
Can we Assist you further?
If you require any further assistance, write to the Ford "Customer Relationship Centre" at the
address in the letterhead of this letter and be sure to include your vehicle identification number which
is shown at the beginning of this letter. If you prefer, call 1-888-222-7814. Please have your
vehicle's identification number ready for our representative when you call.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our
products. We hope this program confirms our commitment to your satisfaction with your Ford-built
Yours very truly,
FORD MOTOR COMPANY OF CANADA, Limited