Very professional, all the Key West individuals were pleasant to deal with and at the same time were all business. Paperwork was quick and painless. Good experience
Excellent sales team, Jeremy was friendly,helpful definitely a great car buying experience. Will recommend Jeremy to friends and family. My second vehicle purchase at Key West, great dealership.
Buying a Ford.
It was a very pleasant experience dealing with Phil, Ivan, and Michelle. There was no pressure tactics and it was a comfortable atmosphere. How they got me into a Ford after I've been a GMC/Chvy my whole life says something about their character and professionalism. Thoroughly enjoying my Ford F150. Thank you.
Helpful, I didn't feel pushed. They knew my budget and stuck to it. Robert was excellent. I love their warranty on used cars. They stuck by their word.
My salesman was Robert Klaus,he was always helpful from when I first phoned him about the add in the paper to when I picked up my new truck.The finance guy was great,Nicholas Terezakis he wasn't trying push anything extra and was very helpful even though the 599 they charge for paperwork is a little steep.The reason I gave the dealership a 3 star rating was I found the management pushy ,I guess that is the way they become no. one in sales.Wes the sales manager also didn't fulfil his promise of giving my accessories for my truck at dealers cost which was promised,only gave 10% off retail , not much of a savings .Also when I picked up the truck we found some scratches on it,they promised to fix it but it still means coming back on my time.
Dealing with Robert as my salesperson was a relief, the high pressure you would expect was non existent, and everything was presented to my wife and I very friendly and professional. All my questions were pretty much being answered before I asked them, There were a few concerns about the pre-owned vehicle I was about to purchase and all those concerns were taken care of, no questions asked...most excellent experience with a big dealership for my wife and I, I would highly recommend seeking out Mr. Klaus for his above and beyond customer service...Thanx Key West Ford !
Robert helped me decide which model best fit my needs and took the time to test drive a couple of cars. Overall, it was a relaxed and professional experience.
Well my only complaint was my finance was very high compared to my mate who had just purchased the same truck with worse credit but a different time of year and different place
I came to Key West Ford to browse the used vehicle inventory with no real intent to buy. Robert Klaus was my salesman,he was honest about the cars conditions, made my daughter and myself fell comfortable and i never felt pressure to buy. Robert and the staff renewed my faith in the dealership experience.
(Posted on Jun 2, 2011 at 04:51PM by Steven Arsenault)
Interview with Flynn Yeo, Operations Manager at Key West Ford on innovative use of social media with their web platform on Blog Talk Radio.
The first of our weekly radio broadcasts talking about the importance of customer service combined with innovation. Key West Ford has earned a solid position as a strong player in the business community. So much so that it has an excellent reputation with the Better Business Bureau. Flynn is responsible for Key West Ford’s move to an interactive web platform that enables customers to quickly find the car or truck they are looking for using a mobile device or from their desk tops at home. As social media becomes more and more mainstream Key West Ford’s use of integrated social media allows the dealership to connect in more innovative ways with a wide range of possible clients. One example is the use of a Facebook application called ‘Your Greatest Road Trip’. By connecting with users and their network of friends the fun and innovative contest allows the Key West Ford brand to be spread far and wide to a larger potential user base of future and current customers – using a medium like social networking and the Internet that is constantly changing. The ultimate goal is to be in the minds of vehicle purchasers in the lower mainland of Vancouver.
When people search for new cars Vancouver, new trucks Vancouver, used cars Vancouver, used trucks Vancouver, new cars Lower Mainland, new trucks Lower Mainland, used cars Lower Mainland, used trucks Lower Mainland – Key West Ford’s goal is to be at the top of search and in the various social media spots.