Key West Ford Sales Ltd.

Key West Ford

BUY WITH CONFIDENCE, ALL MAKES, ALL MODELS, FINANCE OR LEASE

Toll free1-888-239-0665
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301 Stewardson Way, New Westminster, BC V3M 2A5
Sales1 (866) 579-1111
Service1 (888) 229-1188
Parts(604) 520-3047
Sales
Excellent customer service!
55
Highly recommend Peter Olsen for sales. Super helpful and very authentic. Definitely one of my best experiences thus far. Thank You, Peter! Sincerely Joeleen Toback
Sales
very good service
55
I bought the truck by phone after finding it on line. Everyone there was very helpful once I got there. Robert Klaus is excellent and does great follow up to answer any questions.
Sales
Key West purchase
3.66666666666675
The sales staff were not pushy,when a decision was made everything went quickly , and they were helpful in getting me back to the dealership to pick up the truck
Sales
Pleasant Experience
55
Sasha was very helpful from the start. He went above and beyond our expectations. Purchasing our car was an overall pleasant experience. I highly recommend him.
Sales
Sasha went well above and beyond the norm
4.85
On several occasions Sasha Ruban took part of his time off and devoted it to helping us in every way possible to ensure we ere happy with our purchase of a used vehicle. I will recommend him to anyone looking for a new or used car. Thanks again for your help Sasha
Sales
sasha is very knowledgeable prfessional and courteous
4.85
I was very surprised to see how quick i was approved for financing and how cheap the paymetns are. The staff sre very uofront and straight forward with you they are very understing of eceryones individual situation
Sales
Best in the biz!
55
Sasha Ruban will provide the best car buying experience you could ever fathom. He is well experienced and extremely passionate about what he does! Am going back to Sasha for the future!
Sales
Pretty Good So Far
4.55
I purchased a 2017 Taurus SHO on Oct 20. Whole transaction from test drive to driving off the lot with my new car, was relatively painless. Only issue was a missing owners manual, which they said they would find and mail to me. A few days later, I received a call from Michael Nokes (an excellent sales mgr), stating that they could not find it and ordered a new one for me. Awesome. A month later, I finally had enough of the waiting and called them again wondering why I hadn't received it. "Oh... it just came in". Riiiiight... LOL. Regardless, I am happy. The only other issue I have is that, I was told my car came with Ford Pass. It does not. The Fusion Sport I was also interested in, did. So a little (a lot) disappointed about that, but I think the salesman was new and didn't know all the features that the different models have. The Taurus (even my SHO), does NOT come with Ford Pass. Sigh. My only other complaint is with the financing. I read on their website of rates at 4 or so percent. I was given a rate of almost 7 %. As a federal employee with 30 years service in law enforcement and nearly no mortgage, and NO other debt, I expected better. A call and email to Michelle inquiring about this, garnered no response, so I took it upon myself to call Coast Capital Savings and today signed a contract for 4.25% .......much better! Car has so far performed excellent. As for service, too soon to tell. I have not reached the mileage required for an oil change etc. Overall, I am happy with Key West and would recommend them to others.
Sales
Painless car purchase
55
Jeff Upton and the team at Key West Ford Sales were great to deal with. They were super helpful and responsive to all questions, and went the distance to make a deal. There was no pressure at any point along the way. I have bought cars before and often came away feeling somehow fleeced....NOT the case here.
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The Better Business Bureau Names Key West Ford to the A-list: A+ Rating for Excellence
 
As a proud member of the Better Business Bureau (BBB), Key West Ford enjoys consistently high ratings for its emphasis on service, education, accessibility and support for the community. The dealership’s current rating is A+, a testament to Key West Ford’s longevity and success. This rating is also independent proof of the company’s approach to business: a belief in transparency, a shared effort to help current and prospective clients, and answering queries with respect and absolute professionalism.
This BBB rating further reflects a number of criteria, including: duration of business operation, volume of complaints per size of business, success concerning response to complaints filed against a business and final resolution of these complaints.

By these standards, Key West Ford distinguishes itself as a leader worthy of respect and admiration. In fact, with only 7 complaints (all mutually resolved) in 36 months – an incredibly low figure, compared to other competitors in the automotive industry – Key West Ford underscores its integrity; the dealership shows, both in word and deed, that it honors the principles that inspire its staff and customers alike – faithful and reliable care, backed by concern for the people of New Westminster.
The BBB also recognizes Key West Ford’s elite team of professionals, from sales experts to accomplished technicians, each of whom is available to offer valuable insight. These benefits extend online as well, where consumers can easily access Key West Ford’s website or smart-phone application.
These tools provide real time automatic price and inventory updates on makes and models, giving current and prospective customers the information they want without interruption or confusion.

With its A+ rating and deserved reputation for success, Key West Ford represents the universal strengths of good business: a quest for innovation and excellence, strengthened by wisdom and humanity. By any definition, those qualities warrant praise.