Very professional, all the Key West individuals were pleasant to deal with and at the same time were all business. Paperwork was quick and painless. Good experience
Excellent sales team, Jeremy was friendly,helpful definitely a great car buying experience. Will recommend Jeremy to friends and family. My second vehicle purchase at Key West, great dealership.
Buying a Ford.
It was a very pleasant experience dealing with Phil, Ivan, and Michelle. There was no pressure tactics and it was a comfortable atmosphere. How they got me into a Ford after I've been a GMC/Chvy my whole life says something about their character and professionalism. Thoroughly enjoying my Ford F150. Thank you.
Helpful, I didn't feel pushed. They knew my budget and stuck to it. Robert was excellent. I love their warranty on used cars. They stuck by their word.
My salesman was Robert Klaus,he was always helpful from when I first phoned him about the add in the paper to when I picked up my new truck.The finance guy was great,Nicholas Terezakis he wasn't trying push anything extra and was very helpful even though the 599 they charge for paperwork is a little steep.The reason I gave the dealership a 3 star rating was I found the management pushy ,I guess that is the way they become no. one in sales.Wes the sales manager also didn't fulfil his promise of giving my accessories for my truck at dealers cost which was promised,only gave 10% off retail , not much of a savings .Also when I picked up the truck we found some scratches on it,they promised to fix it but it still means coming back on my time.
Dealing with Robert as my salesperson was a relief, the high pressure you would expect was non existent, and everything was presented to my wife and I very friendly and professional. All my questions were pretty much being answered before I asked them, There were a few concerns about the pre-owned vehicle I was about to purchase and all those concerns were taken care of, no questions asked...most excellent experience with a big dealership for my wife and I, I would highly recommend seeking out Mr. Klaus for his above and beyond customer service...Thanx Key West Ford !
Robert helped me decide which model best fit my needs and took the time to test drive a couple of cars. Overall, it was a relaxed and professional experience.
Well my only complaint was my finance was very high compared to my mate who had just purchased the same truck with worse credit but a different time of year and different place
I came to Key West Ford to browse the used vehicle inventory with no real intent to buy. Robert Klaus was my salesman,he was honest about the cars conditions, made my daughter and myself fell comfortable and i never felt pressure to buy. Robert and the staff renewed my faith in the dealership experience.
On November 5th, distinguished guests gathered in the Roma Banquet Hall. Among the flowered centerpieces and crystal stemware they sat - all eyes turned toward the center stage. It was there that banners hung, revealing a series of causes: Advocacy, Support, Networking. The 2015 Platinum Awards had begun.
The New Westminster Platinum Awards celebrate goodwill, formally recognizing both individuals and companies who’ve displayed superior community service. These groups propel the city forward, providing exceptional support - and now Key West Ford stands among them.
We’re proud to announce that the New Westminster Chamber of Commerce named us Business of the Year - Large at the 2015 Platinum Awards. We - like the other recipients, including Citizen of the Year Lynn Radbourne, Junior Citizen of the Year Annaliese Meyer, and Business Person of the Year Susan Cartwright-Coates - were thrilled to receive this recognition. Our team strives always to provide community-centric services. It was a honor to be nominated and an even greater one to win.
We thank the Chamber of Commerce for hosting such an important event.
To see images from the 2015 Platinum Awards click here.
To learn more about the Chamber of Commerce click here.