this guys in keywest ford knows how to go above and beyond in terms of customer satisfaction. we purchased a vehicle last week and all within 3 hours everything was done. the guys are really time efficient. robert was there all theway from the start to explain everything we need to know about the vehicle. he was very friendly. michelle was the best in getting us approved for the loan as well as finding the best rates for us. you will just notice the entire office staff working closely in a very happy environment.
Horrible and rude managers
Recently had some service work done on my 2016 Ford Taurus (wheel bearing + oil change) No complaints for the service work as it was done quickly but very bad experience regarding a damaged tire caused by the dealer which they denied to take responsibility for. (Inside of the tire sliced caused by hoist floor arm) I spoke with Sue and Tony both who were very rude to me regarding this concern. Exact words from Tony himself ***(we don't take responsibility for any tire issues). I told him I will see you in person with my dad and speak with you about this issue and his response (well you can come down if you like with your dad, uncle or whoever but I don't want to see you,) completely unacceptable responses especially being managers. I was not notified of the tire damage and they did not phone me to ask if i wanted the tire replaced especially being on the sidewall which is a major safety hazard only notes in the inspection report stating small cut in left front tire. I told Tony i shouldve been notified of the damaged tire and asked what if the tire blew on the highway causing a major accident? and he just brushed it off like it wasn't a big deal and laughed it off. My vehicle had a previous accident but is still under ford factory warranty because of the previous accident Tony and Sue both threatned me if I proceed any further regarding this tire issue they will deny my warranty claim because of my vehicle being in an accident. And i will have to pay the whole amount. Currently made a claim with Ford Canada regarding this matter and hope to get this resolved.
Happy Ford Owner
Key West is a Reputable Dealership
I have been dealing with Key West for quite a few years for both purchasing and servicing of my FORD cars. I have always found them to be sincere, helpful and easy to deal with for my purchases and listen to what you are asking for. As far as servicing, they are honest and go the extra to make sure you are happy.
Key West Ford
We went to Key West because they had an excellent selection of pre-owned Ford Flex's in stock. We were coming in from out of town to make the purchase, so arranging to have the vehicle available for test drives, getting some service work done prior to taking possession, and then getting the vehicle to us in Kelowna required some coordination. Overall, there were a lot of moving parts to this deal, but Colton the service rep handled everything smoothly and got us into our new car. We're very happy with our new car and with all aspects of our experience at Key West.
I recently needed a new vehicle and had a wonderful experience last time I bought new vehicle at key west ford so once again I go and visit the wonderful people at key west , and sure enough they go above and beyond to help me into another vehicle. I recommend visit key west ford if looking for a vehicle , I’m a customer for life won’t go anywhere else.
Friendly knowledgeable staff. They truly know how to treat people. Robert made me feel welcome and I will recommend Key West to my family and friends
My search for a family SUV
Having worked in the service industry myself for over 15 years I appreciate good customer service when I see it.
My experience with the team at Key West Ford was exceptional.
From Yashar in the service department to Rob Vanoverschot and Mike Nokes in the sales office the experience was always friendly, professional and most importantly one where I felt my family's needs were of the highest priority.
We test drove many SUV's of different makes and models and our final decision was unanimous. The Ford Explorer Sport ticked all the boxes for us and more with the quality of the drive, tech package, moon roof and mid console and captain's seats for the kids. A gorgeous vehicle and one we can't wait to drive and take on many long family road trips!
Thank you Key West Ford, you guys are awesome!
Jag Dhillon was very willing to work out a deal with us and made us feel comfortable with our decisions. Definitely recommend Jag and Key West Ford.
Thank you for your help
We just purchased a car from Peter Olson and it was great shopping experience with him. Peter was very knowledgeable about cars, and introduced a lot of detailed features to us. During the price negotiation, we didn't feel push, he worked hard to get the best price for us. Highly recommend to buy a car with him.
Key West Ford Blogs - Latest Ford News Showing posts for category Winter Driving Tips(Back to Index)
There is perhaps no date more important than March 20th. On that day spring will arrive, signaling the end of wet roads and ever-spiraling temperatures. It will be a time to celebrate... and a time for the Key West team to shed their winter coats and slip into something sporty (like a Mustang, Fusion or Fiesta).
A month separates us and the rest of New Westminster from March 20th, however - and that means that winter tires are still essential.
Key West Ford strongly urges our customers to continue using their winter tires. Don’t let the promise of spring undermine the importance of proper traction - and, if your treads seem too thin, hurry to our Service Department to choose replacements.
Studded winter tires deliver superior traction, utilizing thick sipes to grip the ground and break through the snow. They’re meant for rugged terrains and unplowed backroads, ensuring safe treks through even the most extreme temperatures.
Due to their strong grips, studded tires are sometimes banned in neighborhoods (there is a persistent worry of road damage). Non-studded options, therefore, will prove necessary. These feature slimmer sipes, allowing them to move more freely across the asphalt. They’re well-balanced and offer effective gripping.
All-weather tires are often touted as the ultimate compromises, sparing drivers the need for seasonal rotations while still providing protection. Key West Ford does not recommend these options for our customers, however. Their compounds aren’t intended for freezing temperatures, and their looser treads won’t adapt to anything more than slush.
Let us choose the right tires for your car and your environment. Contact our Service Department today to schedule a comprehensive tread check!
There's one date marked on Key West Ford’s calendar: March 19th. It’s circled in red and surrounded by exclamation points. It’s underlined, bolded and littered with little notes of encouragement.
Because it's the final day of winter and we can’t wait for it to arrive. We want to experience spring heat and open roads! We want fast speeds and good times!
Until then, however, we must face the cold and keep our vehicles maintained - and so should you.
Have you scheduled your multi-point inspection yet? Key West Ford reminds all drivers to have their cars thoroughly examined by our Service team. Winter can easily undermine any engine, causing false-starts and last-minute sputters. Ensure reliable performance through:
Oil and filter changes
Cooling and heating repair
... and much more!
We’ll optimize your vehicle, helping you battle the seasonal deluge of sleet, snow and sludge.
To learn more about our inspection options contact us today! We’ll be happy to explain our multi-point process, as well as our protection packages and repair services.
Winter doesn’t frighten you. Frost, after all, can be conquered; snow can be shoved away; and black ice can be crushed beneath the tires of your 4x4 performer. There is no road too wild and no temperature too low. Your drivetrain can battle the elements with ease.
This is a nice thought.
It’s not, however, an accurate one.
Key West Ford offers a warning about the dangers of overcompensation. Those with 4WD tend to think their cars infallible. Roads are treated with less caution and bad weather is often ignored, with drivers assuming improved traction will power through any environment.
This assumption proves costly, though - because 4x4 cars are heavier than their 2x4 counterparts. This causes braking difficulties, with the weight of these models propelling them forward. Drivers quickly begin to drift... which can then result in crashes or collisions.
Don’t let this happen.
Exercise restraint while in your 4WD. Maintain steady speeds; apply even brake pressure; and always keep (at least) four feet between you and other drivers. Be sure to equip proper tires as well to ensure stronger gripping.
Use these tips to avoid overcompensating this winter and stay safe.
Winter is almost here. The temperature will soon drop and the snow will fall, turning New Westminster into a white-soaked wonderland.
Wonderlands often prove difficult to navigate, though, and even the most seasoned driver may find himself skidding off the road. Combating the slush and sleet requires a steady hand and a well-maintained car. Are you ready?
Inspect liquid levels (including fuel, antifreeze and wiper fluids).
Test headlight strength.
Check tire pressure and tread patterns.
Monitor battery voltage.
Replace wiper blades.
Test heating system.
Note the conditions of the engine block, exhaust pipes and other exposed elements.
Winter can undermine even the best sedans, trucks and SUVs. It’s important, therefore, to fight against it with proper car maintenance. Use this checklist to create a safe driving experience this season - and be sure to visit our Service Department for all inspection needs. Our staffers will provide thorough, multi-point examinations for every model and keep engines running smoothly.
To learn more about preparing for winter contact us today.
A dirty windshield is a dangerous thing. Snow piles onto the glass, distorting angles and causing shadows. Drivers find themselves squinting in the dark, trying to see past the debris, trying to scrub it away with washer fluid.
That often works - unless fluid tanks are empty.
Key West Ford reminds our customers to monitor their windshield reservoirs this winter. As the weather worsens drivers often rely on wiper fluid, using it to push away the slush and sleet. Doing this daily, however, can easily drain reservoirs. The levels will drop quickly and there will be no solution left to use. This can cause many problems on the road, leaving windshields smudged and impacting visibility.
Keep track of reservoirs, therefore, and maintain proper amounts. Be aware of how much is used each day and always check the tank for cracks or creases (this is common during the winter, with brutal temperatures snapping the plastic and causing leaks). Consider also purchasing a digital sensor that will provide a complete - and accurate - calculation of fluid levels.
Driving in winter is a challenge. Empty windshield reservoirs, however, make it an impossibility. Always keep tanks full and use them as needed.
The necessity of antifreeze is understood by every Ford driver. Maintaining coolant levels helps to ensure proper heat exchanges and eliminates corrosion. It’s a vital part of car care.
It’s never more vital, however, than in the winter.
As the temperatures drop, antifreeze levels tend to follow. Solutions become more susceptible to snow and ice, and it’s not uncommon to find frost in the tank.
Key West Ford recommends that drivers monitor their coolant ratios carefully, therefore. Keep them balanced, adding 50% water and 50% antifreeze (this measurement must be followed. Anything else will result in faster freezing points and ineffective heat transfers. Expect engine failure and spark plug disasters). Every 3000 miles should signal a total system flush.
Purchase a refractometer, a portable device that quickly measures antifreeze levels, and use it often during the winter. Also consider visiting Key West Ford’s service department to receive a thorough coolant inspection.
Maintain every vehicle with proper antifreeze levels this winter.
Tire pressure is the oft-forgotten - and oft-ignored - hero of the open road, maximizing mileage, maintaing proper wheel alignment and providing even treading. Keeping the numbers high ensures easy travel.
As the weather turns bitter, however, the pressure drops - drastically, quickly and dangerously.
Key West Ford recommends that all drivers monitor their tires with the utmost care.
Tires lose one pound of pressure for every 10 degree temperature loss. This causes many problems for vehicles. Engines consume more fuel to compensate for the poor performance. Winter tread patterns are weakened, unable to properly grip the snow and sleet. Overall wear is also affected, with tires cracking and tearing more easily.
Accidents are to be expected and wallets are to be emptied.
Be certain, therefore, to monitor tire pressure this winter. Follow manufacturer specifications to know how much is needed, and utilize a certified gauge to determine how much has been lost each morning. Always check tires before turning on an engine since warm air will cause them to expand, altering actual pressure levels.
Key West Ford’s service department will also provide pressure inspections. Contact us today to learn more.
Every Ford vehicle is carefully aligned. Each wheel is centered to precise specifications, helping drivers achieve maximum speeds and efficiency.
Winter, however, can undo those specifications - which is why Key West Ford recommends alignment inspections to all of our customers.
Road conditions worsen as the weather turns cold. Sleet and slush cause cars to skid, altering wheel angles. Structural issues - like potholes or grates - are often hidden by snow, tricking drivers into rolling over them and changing camber positions. Black ice forces vehicles into ditches, damaging the frontal casters.
These are common issues and dangerous ones. As the wheels become misaligned, their performance suffers. Steering becomes difficult and vehicles are less responsive. This can lead to many worries - from simple stalls to collisions. Drivers will pay the price for snowy days.
It’s all too easy for wheel alignments to be out-of-sync during the winter. Key West Ford suggests that all drivers visit our service department, therefore, to keep every angle straight. We’ll thoroughly inspect every car, repairing any problems and replacing parts as needed. Expect exceptional care and exceptional maintenance.
A series of shocks and stress points defines every drive belt. Pulley systems consistently weaken fibers, causing them to fray over time. These options are often reduced to ribbons, and car-owners can easily find themselves without power - especially during the winter.
Key West Ford recommends that our customers pay attention to their drive belts this season.
These parts are naturally subject to high-tension situations. Their designs force them to bear endless friction and vibrations. As the temperatures fall, however, all problems intensify. Cold weather strips away micro-fibers. Exposure to sleet and snow causes misalignments, and belt slippage is common due to harsh road salts dissolving dressing solutions.
This sparks immediate - and potentially dangerous - issues for every driver, reducing the effectiveness of steering, water pumps and more.
Take advantage of Key West Ford’s service department, therefore, to combat any belt concerns. Have all items inspected thoroughly for tears. Choose centerline adjustments and dress coatings, and order replacement parts with ease. Our staff provides comprehensive winter support.
Maintaining drive belts is essential in any season. Be certain, however, to offer extra care to every car as the climate turns cold.
Drivers have often been warned about exhaust fumes. These colorless, odorless gasses wreak havoc on the human body, causing disorientation, hallucinations and even death.
Vehicles produce exhaust fumes in staggering amounts, releasing steady streams of carbon monoxide, nitrogen and ammonia into the air. Over 60% of all poisoning cases stem from car exposure.
Much of that percentage occurs during the winter.
Cold temperatures cause a sharp rise in fumes. Engines require greater energy to function when the temperature drops. They struggle to power their systems, utilizing more fuel and generating more heat to complete each ignition cycle. This results in higher exhaustion rates, which can then slip into car interiors (especially those that have been worn or damaged).
Key West Ford urges all drivers to have their vehicles thoroughly inspected this winter. Have them checked for any cracks, holes or tears. Monitor the condition of pipes, and even consider adding battery-powered carbon monoxide detectors to older models (these cars are more likely to develop leaks).
Exhaust fumes are extremely dangerous. Understand how they increase during the winter and protect against them. Contact Key West Ford to learn more.